Use this space to cheer the creator along, and talk to your fellow backers.
Have a question?
Thanks for your comment, Jeff. We're more surprised than you are regarding your behavior.
After sending several messages on 01/3/2014 and 01/12/2014 to figure out the size/style you wanted, we did not hear back. You filled out the survey on 05/18/2015, which is more than 15 months after first contacting you. Yet, we were willing to work with you as we believe in doing the right thing. As production is over a while ago, we mentioned over email that we can offer some other options from another collection. This fabric is from same Italian mills as used in our Kickstarter collection which has received many positive comments here and on facebook.
Nonetheless, we would like to resolve this issue amicably and we emailed and called within 1-2 hours of receiving your comment today. Once you get a chance, please respond to our email.
Wow, what a surprise. Shirt says Made In Jordan. Extremely low quality, and not close to the correct size. I sent actual measurements. Then also sent my regular shirt size measurement. Shirt received different size from what I requested. Sorry guys this is not at all a good experience.
Thank you Lucas for leaving us with a positive and honest feedback. It means a lot to us. We are glad our hard work is paying off. Every time you wear our shirts, it truly makes us and many hard-working American workers proud. Have a great month ahead!
VERY happy with my shirts and the customer service! It took longer than expected to receive the 2 shirts I ordered but I'm very happy with the design and quality. The only issue I had was the tailoring. The sleeves on both shirts were 1/2" short and the cuffs were too tight. After reaching out to Parag everything has been corrected. I can't say for sure whether I sent the wrong measurements or if Hucklebury mis-measured but it could easily be on me (likely).
EITHER WAY, Parag went out of his way to check with the factory to see if there was additional fabric that could be used to replace the sleeves. We coordinated via email and phone and after shipping the shirts back they replaced the sleeves for a nominal charge.
Now that I've got the adjusted shirts back I've been wearing them non-stop and I couldn't be happier with the fit, fabric, style, and service!
Thank you Ben for your kind comment. We're glad you liked the shirts. It means a lot to us.
great shirts fellas! top notch! keep up the good work
Hope you enjoyed the Superbowl. Firstly, we very much appreciate your tremendous patience.
Your particular order is ready, but couldn't be shipped last week due to inclement weather on east coast. As you may have heard, the east coast was hit really hard by one of the most crazy storms in US history, "Juno". Thus the factory was closed as many employees couldn't come to work. Nevertheless, your order will be shipped later this week and tracking no. will be sent to you as well.
Also, we have always been transparent with our reasons for delay in our updates and continue to respond to our valued backers concerns promptly via comments or emails.
Thanks for your support, Michael.
It's has 3 months since the last delay. Dhawal had sent out only two announcements and (probably) with no intention to explain what's actually going/causing the delay. I have sent him a message and requesting for a refund at this point. Hope I will get an answer back from Hucklebury soon.
@Bryan - Thanks for question and continued patience. Your order will be shipping before end of this week. A tracking no. will be sent to your email. Have a great week. Appreciate your support.
Checking in on an update regarding my order. Thanks.
@Kirsten - Happy New Year! We've definitely not forgotten about your order. Your special orders is the next one that is going to be shipped. Once again, thanks for your continued patience. Have a great week.
Still hoping to get my shirt. Any news? Thanks.
Lol, so glad I got a refund.
@Peter- Thank you! We are thrilled that we have surpassed your expectations, especially with your deep expertise in the industry. We couldn't have done it without your guidance right from the beginning. We greatly appreciate your continued support.
Just received my shirts. Having been in the apparel industry for 25 years, I can tell you this is an absolutely world class product. The quality of the make, the fabric, the findings are without parallel. Congratulations in breaking new ground in excellence.
@Amir - We are excited that you many compliments.Your seal of approval means a lot to us.Thank you for your positive feedback. Once you get a moment, please post the same comment on our Facebook page. Have a great weekend.
@Bryan - Hope you're having a great week. Will be positing an update today.
I love the shirts and have gotten several compliments wearing them. Thanks
Could use an update on shirt status! Thanks.
@Chris - We've already sent you emails 2 days ago. Kindly check your yahoo email. Have a great week.
Please message me with further instructions! I love how the shirt feels and I'm super bummed that I can't enjoy them.
@Michael - Thanks for your question. You're not the only one, who has not receive the shirts. Based on our last update, you're among the 22% that has not receive the shirt. We weren't ignoring you by any means, just working with the factory so that we can give you a better estimate. Will send you an email offline with additional details.
Am I the only one who still HAVE NOT received the shirt nor a tracking info for the shipment? I messaged them with my concern but so far they have been ignoring me..not sure what's going on
@Brian - Really appreciate your positive feedback about the fit. Thanks for your vote of confidence in us. Once you get a moment, please post the same comment on our Facebook page. Have a fantastic weekend.
@Chris - Thanks for your feedback. We've worked really hard to make sure we get the perfect fitting shirt for every backer, so we're unhappy to hear about the fit.
Before your shirts went in production, we emailed you on Sept 2, at 5:51am, saying that we noticed that the shirt length given was small, so may have been measured incorrectly, and requested you to confirm the length of the shirt. You replied promptly on Sept. 3 at 4:54pm saying that it is correct and that you're pretty short.
With all this being said, we're willing to work with you offline to try to find a solution.
Got my shirts finally, put them on only to be surprised that the shirts length reaches my BELLYBUTTON. I can't wear this!
I received my shirts yesterday. The fit was great. Thanks.
@Jesse Thank you very much for such a positive raving feedback! It's made our day.We're glad that our designing efforts and continued focus on quality and fit are paying off. A happy customer is the best gift we could ask for!
I ordered a shirt through the Kickstsrter campaign, and after several months in, am happy to report my lavender Hucklebury shirt is the best fitting shirt in my closet.
Just a little note to say thanks for crafting superior, American-made shirts with American quality! Topnotch!
If anyone wants a 14.5 slim blue gingham I have one for sale. Materials are top notch but it's a little too big for me.
@Brian W. - Your comment certainly made our day, and week. We're glad that the premium quality American-made shirt resonates with you just as much. Once you get a moment, please post the same comment on our Facebook page. Have a fantastic week.
@Brian H. - We will be posting an update with details today.Thanks for checking-in.
Is everything still on track to be finished by the end of October?
The shirt fits great, craftsmanship seems top notch, I'm very pleased with the product.
@Tom - Thanks for your thoughtful comment about the fit, quality and workmanship. Very much appreciate it. We're glad that our months of hard work is paying off. In the near future, we do plan to introduce non-iron version too. Once you get a moment, please post the same comment on our Facebook page. Have a great weekend.
@Bryan - Thanks for your question. Yes, we are shipping shirts every week and notifying customers as soon as they are shipped. We will keep you posted as soon as your is shipped. Have a great weekend.
@Jason - Firstly, we apologize for the inconvenience.
Based on our last update, we had mentioned "We were expecting to complete 100% of all special orders by end of September, but it is being pushed to October by the manufacturer.
We have already communicated with you on October 11, 12 via email as well as spoken with this morning. We are actively working on resolving your issue. Thank you for your understanding.
Just wondering if you are actually doing work today or coming up with excuses on why you haven't come through with your promises yet?
You would think that a company over 6 months beyond the original date promised would check comments daily. Not this company! This company has no idea how to treat supporters and never follows through to make sure they are doing everything they can.
Are shirts still being sent out? Still waiting on mine.
Great shirt, holds a lot more wrinkles that my BB Egyptian cotton shirts, I would buy more if there was a non-iron version because the fit is great!
"we are expecting to complete 100% of all orders by end of September." Well, it's October now.
@Gage - Thanks for your feedback. We're always looking to improve, so appreciate it.
We've shipped more than 500+ shirts, and not a single customer has said that the shirts are see-through. We are using the highest quality Italian fabrics one can buy in the industry. We've emailed you few hours ago on resolving this issue. Once you get a chance, please reply. Have a great week.
My shirt was just delivered. I ordered the blue oxford. I love that this shirt is made in the USA, but I'm not thrilled that it is a bit see-through. Besides this, the fit is way off. It's far too billowy in the arms and torso. What is the best way to go about returning this shirt?
@Jason - Thanks for your critical feedback. This is the only we can truly improve. With that being said, it is not true that we don't have a clue of where orders are, else none so far would have been fulfilled and we would not have received any positive feedback. Further, we believe we've not given any misinformation as we clearly said "we are expecting to complete 100% of all orders by end of September." Nevertheless, we appreciate your continued feedback. If you have any other questions, please email us at firstname.lastname@example.org
How about you just say you don't have a clue on when orders will be filled! Getting updates saying the last update was wrong does nothing to satisfy the consumer. At this point, I will never wear your shirts because of how much delay and misinformation was given. I said pathetic before but it's worse than that. Give me a refund!
Thanks for your inquiry. We've definitely not forgotten about your order. Your order is being manufactured as we speak, and your order should ship in next 2 weeks or less. With multiple sizes, collars and alteration options that we provided created some additional burden on the factory, thus the long delay. With that being said, we're not slowing down or sleeping, until your orders are delivered. A new update will be posted later tonight PST.
Still waiting for my shirt :(
@Rodrigo - Glad to know you've received your special order. Thank you for your positive feedback. We're truly humbled. Once you get a moment, please leave the same feedback on facebook. Very much appreciate it. Have a fantastic weekend!
I received my shirts yesterday. They fit perfectly! It was definitely worth the wait. Thanks