GDPR and Data/Privacy Protection law
By pledging on this campaign, you give us the right to transfer your personal data to selected partners, in the sole purpose of sending you your games. We never sell your data to anyone, and we won't transfer it to partners who aren't involved in fulfilling your pledge specifically (i.e. our US fulfillment partner won't get the data of EU backers). In details, will get your personal data:
- us, Lucky Duck Games, to transfer it to the partners who will need it
- a Pledge Manager solution (we use GameFound) to collect your shipping address and pledge preferences
- the fulfillment company in charge of shipping the game to you (we usually work with Quartermaster Logistics, Snakes&Lattes, HappyShops, Meeple Logistics and Green Logistics, but possibly others, you may ask us more details if you want)
- the transporter chosen by the fulfillment company to deliver you the game (including but not limited to FedEx, UPS, DHL, Colissimo, Chronopost...)
While we have chosen these partners for their high level of professionalism, we can't guarantee that they comply with GDPR other than just asking them if they do. We invite you to check their website and/or contact them to ask them for more details if you want.
Per "personal data", we mean:
- full name
- physical address
- email address
- phone number
You also give us the right to keep this information without any limit in time, especially because we know some backers contact us literally years after fulfillment is over for issues regarding their pledge, and that we need this information to know what happened and how to best fix the issue. It is stored in our company Dropbox account (and therefore Dropbox's servers), as well as locally on computers in our Krakow (Poland) office.
You have the right to rectify, modify and delete this data at any time, and you can do so by contacting us at firstname.lastname@example.org or by private message on Kickstarter. However, please note that doing so might prevent us from actually shipping you the game if you ask to do that before we ship your pledge, as this information is required for us to do so. While we'll ask them and we trust them to do so, we can't guarantee 100% that our partners will also delete your data on their side.
Note that you will have to contact the Pledge Manager GameFound separately if you wish your GameFound account to be modified or deleted: having an account on GameFound lets you order games from different projects, including some that we do not own, and therefore we can't modify or delete your account over there. We can only act on the part regarding your specific pledge(s) for our own campaigns (i.e. change or delete your address for a specific campaign of ours, which doesn't mean your address isn't still stored on your GameFound account, for which you need to contact GameFound directly).
Please note that while GDPR only applies to the European Union, for simplicity and because GDPR globally gives a much better protection for customers, we apply the principles of this law no matter where you live in the world.
Risks and challenges
Note that we are working under an official licensing agreement with Mythic Games.
This means that, while Mythic Games helped provide content, Lucky Duck Games is the sole publisher of the game when it comes to manufacturing, delivering and distributing this game.
With over 7 Kickstarters delivered, we have learned many lessons when it comes to manufacturing board games.
That being said, outside of making sure that the game is properly prepared and choosing our partners wisely (printers, logistics, etc.), it is not impossible that we face delays from uncontrollable sources. This may cause some delay in the delivery date but rest assured that, if this were to happen, we will keep you informed about the situation.
All pledges can be refunded up to the completion of the Pledge Manager, no questions asked.
If the refund is asked more than 60 days after the end of the Kickstarter campaign, 10% will be deducted from the amount (corresponding to the charges incurred by Kickstarter and Stripe, since we will not be refunded of them at that point), and the refund will have to be done via PayPal instead of the Credit Card you used on Stripe.
Terms and Conditions
Any costs shown in EUR are based on the exchange rate in effect during the first day of the campaign, and may change during the campaign. The price reference to consider is the price in USD.
By pledging to this Kickstarter, you acknowledge that the final appearance, materials and content of the rewards (and the Kickstarter) are subject to change and may differ substantially from what is presented while the Kickstarter project is active.
You agree that our responsibility to you is to ship your reward as entered into our pledge manager system, that title and risk passes to you upon delivery to a common carrier for such shipment, and you are responsible for import duties or any other duties that may be payable to the relevant tax authorities, providing correct address information and ensuring this address is deliverable by normal methods.
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