Frequently Asked Questions
Yes, one year warranty.Last updated:
Yes because of it's health benefits and the customization options.
It's awesome for any professional that spends many hours in front of the computer and relies on shortcuts or frequent key combinations. Programmers, graphic designers, 3D modelers or gamers are just a few of them.
Raise firmware and software are opensource. Check this video Matt (Dygma's Tech Lead) did showcasing some stuff that can be done with it's firmware https://youtu.be/YkWh_l7_5H0Last updated:
Please check the following video https://youtu.be/FZ1S1TayEaY. Deilor explains the differences between Raise switches. You can also read the section "Choose your mechanical switches" in the Kickstarter page.
If you want more detailed information please check the following links:
- Cherry MX Switches: https://www.youtube.com/watch?v=d3WwCFpOv80
- Kalih LP (Low Profile) Switch: https://www.youtube.com/watch?v=1P_ucdyi1ms
- Kalih "Speed Style" Switches: https://www.youtube.com/watch?v=b1C50QV4xiMLast updated:
During the Kickstarter campaing you can choose between Kailh speed switches (gold, silver, bronze, copper) and regular MX (blue, red, brown). In the future we will have many more brands and types of switches available at a very competitive price.Last updated:
Most likely. It would depend of how rare your language is. If it's reasonable popular language then there will be no problem.
We will send 2 keycap sets, the first one PBT US-English and the second would be ABS of your chosen language.
In the case that we don't have your chosen language layout, we will give you all options we have. Blank keycaps will be one of those options.Last updated:
We will send 2 keycap sets, the first one PBT US-English and the second in your case would be ABS of your preferred language.
PBT and ABS are different kinds of materials. PBT caps are nicer but quite more expensive to manufacture. We are giving the second keycap set as a gift to all our backers :)Last updated:
Tenting: Yes it does. Raise will have tenting 100% guaranteed. We haven't announced it because we still don't have a solution we are happy with.
Tilting: No. Raise has a 3º angle from front to back but doesn't have tilting legs option. It's palm pad is attached to elevate the wrist and reduce strain.Last updated:
Yes, there's a USB slot in the cable. The piece that connects both short cables to the main cable has a USB slot.Last updated:
Each cable section that connects to the central piece of the cable is 25cm (9.8 inches) long including the connector. You'll be able to split both sides close to half a meter (19.6 inches) away. And the total length of the cable will be 2m (6.56 feet)Last updated:
We know that some people want to split both sides further away so in the future we will create a 1.5m (4.92 feet) longer extension cable.Last updated:
At the end of the Kickstarter campaign we will contact all backers to ask for their switch and language preferences and other relevant information.Last updated:
Our original idea was to have detachable palm rests. We tested with multiple coders, designers and gamers and they all said that they would only remove the palm rests to transport it. Knowing that our users probably would prefer to use Raise with the palm rests, we decided to not make them detachable to reduce the manufacturing complexity and costs.
Palm pads are detachable so they are easier to clean.Last updated:
The palmrests start at 8mm (0.31in) thick, close to the thumb buttons is 12mm (0.47in) thick and the top part of Raise is 16mm (0.63in) thick. The Palm pads are detachable and are 8mm (0.31in) thick. In the final product this numbers will probably be slightly different because of the different materials and manufacturing techniques.
Right now we only have one thickness for palm pads but for the future we want to have a thinner option too, in the area of 3mm (0.12in).Last updated:
Not having a physical number pad is a conscious design decision.
With Raise's configurator software you can create multiple layouts and toggle between them instantly. Also every key in every layout can be remapped and can be a configure as a macro. So you can have the functionality of a full size keyboard in a smaller layout.
For example, the first layout could be the standard typing layout and the second one could have F1-12, arrows, number pad and volume and music control.
It would require some adaptation period to get used to your number pad new location but on the long run I think you'll love it because you won't need to move your hands from the home-row to use it.Last updated:
Yes. You'll be able to individually control every LED and assign colors depending on the layout you are on and the function the key has.Last updated:
Yes, both.Last updated:
It totally depends on the other brands giving us access so we can sync with them. Our software and firmware are open source, so the other way around it won't be an issue.Last updated:
Over a year ago when we started this proyect, our first design was ortholinear. We made multiple prototypes and sold 50 for a closed beta. We tested for two months and reached the conclusion that the learning curve was too steep.
If you are interested in reading about our development process, please check our blog http://www.dygma.com/blog/Last updated:
Yes! A single keys can have special behaviors if you tap once, several times or hold it. For example, you could configure your Shift key so it behaves this way:
- Hold it and press any other key = works like standard Shift key
- Tap it once = Escape
- Tap it twice successively = Caps LockLast updated:
A normal keyboard forces the wrists to bend towards the pinky side of your hand. Rotating the split keyboard halves lets you keep your wrists at a more neutral angle which decreases pressure and strain over time. You can also adjust the total width between the two halves of the keyboard, potentially placing them directly in front of your shoulders and reducing shoulder internal rotation.
You can detach any sides and play with the other and you’ll have more space for your mouse and extra thumb buttons. And if you want a normal typing experience you can just snap both sides together.Last updated:
The majority of people press a small area of the spacebar. Take a look at how you type and game and you’ll know which would be the best spacebar key location for you.
If you use a large area or use both thumbs, our software allows you to rebind any key. You’ll be able to rebind as many keys as you need for the spacebar.Last updated:
We’ve called these keys the Under-row. We’ve tested the location of the under-row keys with professional gamers, programmers, designers and more and they loved it. This way you have fast access to more keys in a natural position for your thumbs.
Even though the location may seem weird because no other keyboard has them, they are comfortable to use.Last updated:
The configuration software and firmware is discussed as open source. Is there a location or project page I can go to today to contribute?
The main development of the firmware is here: https://github.com/keyboardio/Kaleidoscope
It uses multiple subrepositories to pull in the hardware definitions. Dygma will be providing a few Raise specific repos, for example this one that deals with the hardware: https://github.com/Dygmalab/Kaleidoscope-Hardware-Raise
The configurator is called Chrysalis, and is hosted here: https://github.com/Lepidopterarium/ChrysalisLast updated:
The firmware is released under the GPL v2 https://github.com/keyboardio/Kaleidoscope/blob/master/LICENSE
The configurator is released under GPL v3 https://github.com/Lepidopterarium/Chrysalis/blob/master/COPYINGLast updated:
We’re using RGB LEDS, where each small package contains 3 separated LEDs, one for red, blue and green. Each key has an LED, and then we have 30 pointing down on each side for the underglow. This makes 135 RGBs, for 405 separate LEDs in total. We are still tuning the underglow lighting, so this number may change slightly as we go to manufacture.
Controlling that many LEDs uses a lot of pins! A common method to make this easier is to use ‘clever’ LEDs that contain some processing power inside (like the WS2812), this makes it easier to drive long chains of LEDs, but the downside is cost. To keep the cost low we’re using plain RGB LEDs with a special driver that can drive a matrix of up to 75 RGB LEDs. It handles the hard parts like current control and refresh rate so we only need to update what colour we want where over an SPI interface.Last updated:
Would the driver be open source for all the major OSes? So that in the future we can have full control over our keyboard
It works on all major OS's like GNU/Linux, Windows and macOS. It even works on mobile devices though it'll disable some LED functions due to power limitations when connected to a mobile device.
It doesn't require any additional drivers but instead uses the built in generic keyboard drivers from the OS. All the functions such as Macros, Layers etc are handled on-board the keyboard itself with no real interaction from the OS so no extra drivers are required. Unless future OS's remove their keyboard drivers its going to continue working. So I guess you could say the drivers for a specific OS is as Open Source as the OS itself. The real key here is the firmware being Open Source.
With the firmware and configuration software being GPLv2 and GPLv3+ respectively the Raise will continue to work even with nutty future OS's as long as there is a programmer willing to maintain it. The GPL is a strong copyleft license so the the code can't be closed.Last updated:
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