Absolutely. Just click the “Manage your pledge" button that appears next to your pledge amount and then select "Change your pledge" on the following page. From here, you’ll be able to adjust your pledge amount or choose a new reward tier you'd like to pledge for and your pledge amount will update automatically.
We are sure you will love our massage tools and will work with you to make sure you are completely satisfied. If you are not, we do accept returns for items that are still in their original unaltered condition within 45 days of shipment.
Depending on where you live, and based on your country's specific tax laws, you may be responsible for paying duty/VAT. We are not responsible for any additional customs charges or fees and are the sole responsibility of the purchaser. Customs policies vary widely from country to country; you should contact your local customs office for more information. Note that we cannot alter the value of your rewards on customs declarations - the value will be declared as the total value of the items contained in the shipment.
For US orders, we'll be shipping your package out of Boulder, CO using a ground service (USPS first class or UPS Surepost depending on destination and shipment size). These packages will have tracking information that will work within the US.
Non-US orders will ship via USPS first class or USPS Priority Mail International depending on destination and shipment size. Your order may have tracking or may not depending on the particular post service, of which there are too many used to name.
We are proud to back all of our products with a lifetime warranty. If you do wear your Deep Recovery tools out, we’ll replace them with the same product. We’ll ask you to pay the shipping and that’s it.
Massage balls should always come in pairs in mesh bags so that you can use them together in a balanced way, they should have a smooth surface, and come in a variety of sizes and hardnesses so you can always match the massage ball to the tissues and situation you are working - more detail about this here: https://deeprecovery.com/choosing-massage-balls/
We've been shipping worldwide for two years now and have a good handle on the actual costs, which is all we charge for countries with specific costs listed. If your country is not specifically listed, send us a message with your city/country and we'll double check the shipping costs for you.
Don't see the answer to your question? Ask the project creator directly.