Use this space to cheer the creator along, and talk to your fellow backers.
Have a question?
Michael, I picked up my top model from JFK 3 days ago and it took about 2 hours from getting to the shippers warehouse to leaving with the bike in the car. You should have the documents needed to clear customs in the email but its probably a good idea to stop at the shippers warehouse to get the original airway bill. They should also know where the customs building is at. Surprisingly there was no duty on the bike and all I paid was $94 to the shipper for handling fees. YMMV so be prepared to pay more just in case.
I recommend opening the crate to make sure nothing was stolen or damaged so bring a hammer or pry bar.
Also, for anyone with the top model, did yours come with a bike rack where the rear taillight is mounted? From the pictures in the campaign page it shows the bike having one. Mine doesn't though which is a bit upsetting.
How do I adjust the rear suspension to tighten it up?
Just to get you up to date on German Custom regulation:
Bicycles or bicycle parts in Privat sector are under an 50% fine-tax charge + 19% tax on the fine + regular tax charges 19% on the total invoice + 5% custom Fee + 10% handling charge of the logistic Broker (which is necessary if you don’t work in International Shiping yourself) + 10% handling fee of your shipment partner + daily Storrage charge from first day of arriving in Germany
After a long day in custom / trade zone and multiple logistic companies and a total bill of 1.019,80€ (which is 1.159,70$us)
I’m the owner of an E-Bike which still need to be assembled and I don’t have any idea if it’s allowed on German Public streets
Good night from Germany
Ha, thanks Wilson ! Looks like the bike is going to be amazing ! I have a 750 watt fat tire bike that moves great for what it is but the Top looks like a game changer. I know the waiting is frustrating for the backers but Daniel is keeping his eye on the prize and doing everything he can to make the best of a complicated situation. I am confident that reason will prevail in the U.S.A. and the tariffs on e-bikes going in effect on August 23rd will be abolished soon! I would like to see Delfast importing more bikes into the US. Thanks for the update Wilson and feel free to share more of your "Top" model bike experiences !
This bike runs like a beast. The acceleration is smoooooooooth from stop when using the throttle. I still can’t figure out how to put on the front fenders though. The PAS packs a punch, so much that I am a little hesitant using it from stop, so I recommend not even touching the PAS from stop if you keep the chain on the highest gear. It WILL jerk you from walking speed to running speed. But if the gear is on 4-7, the PAS should be more manageable. Manual pedaling with the battery off is also easier on 4-7. I treat this bike as a motorcycle and only use throttle. Haven’t tested the range yet though (where the heck am I ganna bike 100+ miles) and will update when I do.
Just received a call from the shipping agent at PDX Portland Oregon. My Top bike has arrived and hopefully will be available for pick-up tomorrow, Thursday. Looks like all I need is the invoice on the bikes value ( just requested that from Delfast) If anyone would like to comment on that experience with customs please let me know. Also would like to know how your Top model bike runs , Wilson! Thanks and good luck to all.Will keep you posted.
I don't understand, 13 days ago you posted saying "the rest of our bikes are in the packing process right now and are going to be shipped in a few days" how come I still haven't received anything? How can now order the bikes online yet the backers have not even recieved theirs? Im backer #11 the 2nd backer for top model. Again, some communication as to what's going on would be greatly appreciated.
Just got the bad boy set up and almost ready to go. I got the TOP model, and this thing looks like a motorcycle. The tires are fatter than I thought and it looks epic (and blue). If you have questions about anything regarding the TOP model, feel free to leave a comment here and I'll see what I can do. Best of luck to the rest of you and drive safe.
I still havn't recieved any shipping info.
There are HUGE problems with getting the bike from customs and using it legally - are there backers in Germany / EU who managed to get the Delfast Prime on the road legally?
Please contact me @ Delfastproblems@fantasymail.de
I need the HOUSE airway bill apparently. Anyone know what that is?
I'm on vacation so I haven't actually had a chance to ride the bike yet.
Will update on the experience when back from vacation.
Ok I noticed the signals work when the headlamp is on, but not when it is off. Is this normal? Also still can't find the gps unit and don't know if it needs a sim.
I did find the power switch.
One last thing, do you have stickers that show 250W than can be applied to the motor?
All assembled and tested. One significant problem:
The turn signals don't work, but the headlight and horn does.
Things that aren't clear:
How to use the GPS and where it is located. Does it need a sim?
How to lock the power when you have the motorcycle seat.
Not looking good here. Still no shipping info. Customs/broker quoted $974.15 and this is the beginning. I havnt even travelled the three hours yet to pick it up. This is a mess.
Finally got it today. After all the headaches, I've gotten it together, but it is too dark to ride it tonight.
Assembly wasn't too bad and everything was there except a single screw for the phone holder (if anything was to be missing this is the single, solitary one that I would pick above everything else), so I've no complaint.
Started charging it, but cheated to make sure it was working. The back wheel spins with the throttle, so it seems good.
The bike is much more beautiful than expected. The pictures here on Kickstarter don't do it justice. I got the motorcycle seat and it looks great with it. Absolutely fantastic.
Just wish logistics were handled a bit better and I didn't incur all those extra costs.
Would have been nice to receive the powerbank as well, but it wasn't included or sent separately.
Would really like to have the app, but I suspect it isn't ready yet.
Can Aramex clear the bike through customs AND deliver to my doorstep?
I keep answering your questions and updating bikes' shipping status via emails, so please don't forget to check your mailboxes. Thanks
Four days go you posted saying the rest of the bikes were going to be shipped in a few days. I never received an email with a video or any shipping info yet.
Here is a copy of the email that I sent to you. Please expedite or arrange refund as the charges are soon to exceed the value of the bike.
Please note that at this point I am now acruing $75/day in storage fees until bike can be collected, which can not be done without a proper packaging declaration.
This makes$385 in terminal fees (should have been part of shipping costs), $200 in customs broker fees (I can regretfully accept this, but would have been half cost if sent by air) and now $75/day for quarantine clearance (already $150) as you haven't sent a proper packaging declaration.
Please let me know how you intend to make right these additional charges that I should not have incurred.
We recieved a Prime model over a week ago. It was simple to get customs clearance at our local office and assemble. We are excited to use the bike but it came without instructions on how to use of all of the promised features. Can we all get help with instructions on using the bike and all of the functions such as changing between the three different speed modes, GPS tracking, getting and using the phone App, remote start/stop etc... Waiting to use the bike in the proper speed setting of 20mph pedal assist mode for compliance with local laws, as it appears it is delivered in unlimited throttle mode by default.
Export/import regulations vary from one country to another, sometimes the situation also depends on the receiving port. The documents required might go by different names as well, when they used locally. Once your bike is shipped, I'll send you the shipping documents and we stay in touch via email. Thanks
Just sent you an email, it will be delivered to PDX. Thanks
Sent the declaration to you, pls check email.
Will my bike have the Packaging Declaration? I see it mentioned below and want to ensure I have all the necessary documentation to make it through customs. Thx!
Kateryna, I received a message this morning that Delfast intends to ship my "Top" model bike this weekend or the 1st of next week. My concern is that you wrote the Los Angeles International airport will be the destination. LAX is 1000 miles from my home in Oregon and absolutely will not work. I have tried every e-mail I have to get clarification on your message Kateryna , Please let me know if Delfast will be able to complete our transaction in a timely manner. Thank you for your time, Michael
The anticipation has been unbearable I'm not built for this hahaha. Can't wait to see my vid.
Just received a video of my bike, a Top model. It looks like a very nice package, well made for years of trouble free riding. Hopefully it'll be shipped to Portland International airport soon!
Shawn, I'll send it to you as soon as I receive it from the shipping agent. Thanks
If you can't get me the Packaging Declaration from the shipper, the crate will enter mandatory quarantine and add between 600 and 700 dollars within the next two days. Please expedite, or request the bike recalled and refund my money as you are already costing me nearly 600 dollars additional.
The rest of our bikes are in the packing process right now and are going to be shipped in a few days. I’ve contacted all of you via e-mail. If you haven’t received it, please write to me: firstname.lastname@example.org.
Tomorrow we will start sending your personal video files where you can see your bikes before shipping. Once the bikes are shipped, you will receive the shipping documents with tracking number from me and assembly and operating instructions from our technical support specialist Alex: email@example.com.
I've sent you an email, please check.
Apparently I need a packing declaration to be able to clear customs. Can you please arrange to send me one ASAP as I will incur $75/day storage charge until it clears or the cost goes high enough that I will have to abandon. Have already emailed you guys.
Praveen - can you not give us an update on the bike? how is it? I am sure I am not the only one keen to know?
I have participate in probably 2 dozen kickstarter projects (probably more); and this is as close to on time as I have ever seen.
The only ones that I see that come in on time are 2nd generation projects. A 2nd kickstarter project that is an improved version of the original one.
Thanks for taking the time to respond! All your info im sure will help a great deal. I still do believe Delfast has pulled through and I want to believe I'll be able to enjoy it this year. Honestly that's been a big worry factor for me. I'm in New Brunswick, Canada, I got one month left of summer hahah. I just pray it goes smoothly. Thanks again Alex.
HI Adam - I certainly appreciate your frustration. I cannot say that I was not frustrated too. I think the only thing that tempers me is that I asked around and realised how many friends and family still have not received their kickstarter backed projects. In fact I don't think I will do kickstarter again - I think people like Delfast are doing a great job but the scale is small, the risk is high and the waiting is long (now a year later there are other options on the market as well). On my side, the bike arrived when I was overseas already so I had to find a taxi driver to help me out (which cost me a pretty penny) and I had to do the whole thing remotely - it was a major headache and n fact I have still not seen the bike which is parked in my garage ;) But, I should also say when I got the first message about the delivery delay I called maybe a dozen operators seeing if I could organise shipping myself and was declined by literally everybody. The combination of Trump's-China trade war, the EU anti-dumping ruling on electric bikes and the factory fires in China from e-bike batteries seems to just have dramatically escalated the risk and nobody was interested in helping no matter what the cost. Anyway, I feel for you - it is a huge amount of money we put into this project so would have been better if it went smoothly. If I can give one piece of advice though - do what I did about the clearing agent - I was lucky to call Aramex courier and find a low cost clearing agent. But I left it late meaning I ended up paying extra fees for clearing the item from customs late. Find your customs clearing guy and get the paperwork done in advance so that when it arrives you are ready to clear. Also make sure all the documents correspond with each other and make sure the description is most beneficial. For example in my country assembled bicycles have 15% duty but electric assisted mopeds have no duty so if I had declared it as a bicycle I would have paid an extra 500 bucks or so.
Alex you bring up a good point, these bikes could have been before the campaign. That said, then it has nothing to do with this campaign and everything we've supported. Its also easy to say as you've received your bike. Out of curiosity, did you have to travel hours back and forth to get it? Did you have a large enough vehicle to put this bike inside to travel 5 hours with? I'm super frustrated, I understand it's kickstarter and things are a work in progress. The frustration is simply due to the lack of information. If the bikes are complete as they told us, why hasn't it been shipped? Like I said tons of uncertainty.
Hi Adam - I think Delfast means hundreds of bikes since before the Kickstarter campaign. I agree your frustrations but to be fair keep in mind they did always tell us taxes and vat would be on our bill. It is a pity the courier company could not have done the paper work - that is normally the case which is definitely something I was not prepared for I agree.
I just got an email from Daniel saying "we have already sent our bikes to hundreds of customers". If I'm backer #11, why have I not received my bike yet. This is unacceptable, my frustration level is growing daily. Shipping was specifically said to be included, now I'm waiting for further billing due to airport/sea port fees, broker fees, and a tons of uncertainty. Also, all indications are pointing to me having to travel a significant distance to get the bike. I know Delfast has tried to be transparent throughout this process but I'm definitely in the dark here. I've been told for two weeks now my shipping info is to follow..still nothing. Honestly, I want the bike, I just didn't want it with all this. Being backer #11 and recieving my bike after hundreds is a kick in the face.
Hi guys! To everyone who has just received a bike or going to: please take some photos before unboxing it and unpacking everything. In case of any damage caused during the shipping process, we need to see how it was delivered and if the box was damaged. Thank you
I'm somewhat willing to suck up the broker and customs costs, but shipping was supposed to be included. Just because the airport won't receive shouldn't mean that I end up with $385 dollars extra in terminal (not customs) fees. This is part of the shipping charge and raises the price of the bike to more than I was otherwise willing to pay.
Thanks Alex,I really appreciate your help. It helps when backers support one another. My delivery date) is still pending , hopefully the waiting will soon be over
Hi Michael dimensions of the box for my prime were 168cmx100cmx30cm - I just took it out of the box and put in the car - left the box at airport. Also in many places clearing agents get a grade from customs based on how accurate their past filings are - when you hire a clearing agent you are essentially buying their reputation and depending how good the reputation the quicker your item clears. If I were you I would call around to a couple courier companies and ask if they do clearing - in my case I found Aramex who couriers in a lot of stuff from China - they charged me about $30 and it all went smoothly.
Can any backers help me out? I'm trying to find out the dimensions of the "Top" model crate and if you received a video of your bike w/your specific information attached to the bike as promised. Also I have been informed that my bike will be shipped to Portland International airport about 45 miles away. Why can't I go to customs w/all documents from Delfast and clear customs w/out a broker? I really appreciate any help from the backer community, this has been a valuable learning experience for me.Never thought it would be such a long,convoluted ordeal. Live and learn !
Does anyone know the name of the app on iOS?
Can't locate in app store
Received the bike today. Haven't put it together yet but looks really awesome.
I finally got the bike yesterday! It was fairly simple to assemble. After charging it, I only had a few minutes to try it out but so far, it's pretty awesome! I'll post more updates as I get out for rides.
Good luck to everyone trying to get it. Shipping and customs and all that was an ABSURD hassle. I spent way too much time (no joke, probably 10-15 hours over the last 2 weeks) dealing with people at the shipping company who had no clue what they were doing or talking about. I can't say for other countries but if you're in the US, do yourself a favor and don't even waste time trying. Just hire a customs broker right away.
Dylan did you end up getting your bike?
Anyone received a bike yet they could post a video?
I've been told my bike is coming by sea now. Not getting the warm feeling. I've never delt with a port or customs broker or any of this before.