Use this space to cheer the creator along, and talk to your fellow backers.
Have a question?
@Benoit - Yep, premature! Too early to nail down a timeline, but November or earlier is still looking on track.
Hey Dan & Tom,
It might be premature, but any ideas of when the shippings will begin ?
If we can order more boxes it would be really cool if you could make them stackable to save room if people wanted to have more than one on their desk but don't have the room
@Erik Czerwin, @benoit, and @Darren Ingram - The two halves are exactly the same, which is important to the design (meaning we only need to make one mold), so that means you are getting two pen trays with every Mark One you order. The slot for the pen is obviously designed to fit the Mark One, but it's pretty forgiving, you could certainly use the tray for a different pen if it's roughly the same size.
The case idea is a good development and something less likely to be thrown away.
Please consider trying to make it work on both halves. Also please make "empty cases" available as an add-on, as if it is as good as it looks, and a reasonable price, I could take a few more empty cases as I have not found inexpensive but good pen trays and I have a few places I would like to use and leave them.
Totally agree. And I think it would be even better if the other half could be used for other pens and pencils.
Just a random thought. If the cork case isn't finalized... Can it be designed to make the two halves go together to make a single desk display? In the podcast, as you were joking about the halves of the case, etc, it occurred to me that it would be sweet if they went together to make a single display case
Loving the cork case/tray idea the more I hear about it!
Also love the idea to add refills right away to save me having to re-up as soon .
Very happy for this update, great job guys.
@Bryce - Thanks! Not certain on the refill price, probably in the neighborhood of $10 for a 3 pack.
@John LaCurrubba - See the latest update, too early to predict a delivery date but things are moving along!
Well done and like the cork case. How much do you expect refills to sell for?
Potential delivery times?
@Erik Czerwin - Expect an update soonish, things are moving along well!
Any updates? Anxious to hear how it's going.
@Lakesha Cromwell - Not yet! We usually wait to send that until we get a little closer to shipping.
Has the survey been sent yet?
As requested please to refund my contribution if this is not being made in USA.
@Benoit - Yep! You'll be able to add on whatever you'd like when we send the surveys.
@J.A. - We've received the 100 parts and are in the midst of inspecting / tweaking.
Hey guys, will I be able to order multiple notebooks too with the survey ?
Finally got around to listening to the whole podcast. I really appreciate you guys taking the time to address our backer concerns.
A few points...
1) you did mention US manufacture during one of the podcasts. Not as a definite, but as you guys would aim to keep manufacturing in the USA.
2) Communication it's absolutely key. I teach Language Arts, and I cannot stress that enough. I'll actually be using this campaign as an example in my classes. I strive to teach basic communication principles that would have helped you avoid backlash. Even in this newest podcast, you're still committing several errors in basic PR principles. It feels like you guys are genuinely striving to create a great product, but how you communicate... Could use some refinement.
3) I'm still excited to have a great pen with a great refill. You've clearly invested your efforts in producing a fantastic writing instrument. I'm still glad to be a part of that.
4) re: "Kickstarter premium" I speak for myself here... I believe that when I back a product on Kickstarter, I'm getting a premium at least slightly above the retail price. Not just the fact that I get it early. Either a slight discount or a bonus option. Like the Fidget Cube, we had a KS only color option. Just some sort of bonus that signifies I was a backer that helped bring the project into reality vsa consumer that purchased the product after it existed.
I'm here to help if you need, and I'm still stoked about the pen. I actually went out and purchased a leather notepad cover to compete my daily stationary carry. LoL! Keep up the hard work, and I'm still behind you guys as a backer.
Wonderful! Thanks Dan & Tom! :)
@Bjorn Weber - Yep! You'll be able to add as many as you want when we send out the surveys.
Will it be possible to add more pens later on in the survey? I already chose the two pens - "one for me and one for a friend", but I have more than one friend... ;) I would love to get one black and three white ones.
I'm with Bryce...put the money into a making it a great pen (a second nock would be cool), not the packaging. Recyclable packaging would be great!!
@Scot Henney - Nope, we'll send the survey out later when we get a little closer to shipping.
Has the survey gone out? If so, I didn’t recieve it. Hope I’m not too late.
China feels good to me as long as the quality is as promised, which I'm sure you will take care of. :)
Settle down children!
@Mini Mee Did I address my comment to you? No.
You asked a question and I was trying to be helpful with an answer. Some thank you, maybe you should be the one growing up. Geez.
So no promises made in the campaign then. This is where promises are given. Podcast is not. Grow up.
@Stig - you needed to listen to their podcasts. https://www.relay.fm/tc/38
I seem to miss where the creators promised US production.
The product is more important than the packaging but perhaps you have retail ambitions for these pens. As for the manufacturing location: it's unfortunate that such an innovative and highly developed industrial nation as the United States can no longer offer a product to compete with Chinese manufacture. Sooner or later this will have to correct.
Use your savings to invest in your company's growth, product range and the introduction of limited edition colours. Packaging just adds to the constant stream of boring You Tube videos where it takes 5 min to take the pen out of the box.
Growing your product range will bring you more benefits in the long term than those videos ever will.
Please don't waste time/money on the packaging - make it simple and recycleable - PLEASE!
Thank you for your second update (in response). It actually makes me feel better that you actually cared what we all think (several KS projects don't respond at all for years). I get what you are doing and I am not trying to wave an American flag.....just not supporting the Chinese flag. If you would have said "we are making them in Germany" for instance, I am sure the support would have been there as they are known for engineering, precision, and quality. China on the other hand is known for producing the most they can, as cheap as they can, and getting it out the door. I have dealt with China quite a bit at work and they have come a long way, but I still would buy elsewhere and pay more. I trust in what you are doing and ultimately know that we will get a good product. So thanks for clarifying and keep up the good work. I do have to agree that hearing that the pens will be offered at same price as we payed is a little kick in the pants, but we can't change that now.....only you can.
Ditto to Craig, Mary, and Scott's comments. I appreciate that Studio Neat is going the extra mile to deliver a higher quality product for its customers.
I’m sorry but I’m not interested to have a “Made in China” product. If you are going ahead with this decision, I don’t want the product.
Nicely explained, guys. As soon as I saw that you were moving forward with production to China, I knew this would be an issue for a large number of US buyers and the original Update didn’t seem to do much to argue your case. But knowing your previous products, I assumed it was first and foremost, to make the product better, not cheaper, and sure enough, with Update 5, it appears to be true.
I’m American, so I know the little spark of pride that comes, not with the inherently meaningless decision to make a product in the US, but in the knowledge that somehow, somewhere in the US, there is still a manufacturing unit capable of making the incredible, high-quality objects I love. But when that’s not the case, when customer service fails to meet reasonable standards, when quality is sacrificed for price, or when the materials or processes cannot even compete on specification, there is necessarily no pride in seeing a “Made in the USA” stamp. In other words, be proud only if and when a US product meets the highest quality standards. A lot of the consternation appears to rely entirely on a false assumption that the Chinese-manufactured version would, by default, be inferior. To use one backer’s Swiss watch comparison: there’s a reason to have pride in owning a Swiss watch rather than a US (or Chinese) watch—Swiss horologists and manufacturers have proven over decades and centuries, that they make higher-quality, higher-precision pieces. The same can and should be said of Chinese machined products, and, unfortunately, cannot often be said of US-machined products. China, not the US, is the Switzerland is this metaphor. Only outdated and/or xenophobic assumptions would say otherwise.
I do wish the knocks were still raw metals, rather than PVD, but I understand the (very good) quality reasons (and the chance to move to titanium) for moving that direction. I was wavering on knock color and I think this makes my decision to go silver, rather than copper, an easy one.
And finally, I am, for one, glad to see that this move also allows Studio Neat to spend time and money on things like packaging. The buyer and consumer experience is an important part of the product as a whole and I look forward to the moment I slip open that case for the first time.
I can’t believe people are getting mad about the Chinese manufacturing. It sounds like the creators are getting much better customer service from overseas. Plus, the finish is where quality control really counts, and that’s being done local to them. After the update, it sounds like they’re going to have an even better product as a result of this.
As another non-US based backer, it doesn't matter one iota to me where the pen is manufactured, as long as it is to the best specification and quality. I trust completely from all your updates and the podcast that you guys will ensure that.
The world is a big, amazing place guys. Open your minds a bit.
Hello. I will just state from my perspective that the "packaging" is usually just discarded, so if you are making a big saving on production, "pass it back". Or offer a "non-fancy" package. I have no idea about the savings, but if it was five dollars for example, refund it instead to those who don't want or need a fancy box and "opening experience".
Good luck !
Thanks for the second update, much better job explaining the upside to us as backers. The quality of the product, not delivery time or packaging, is what matters most to me. Clarifying how that would be improved was great and I appreciate the responsiveness and acknowledgement that the first try missed the mark a bit.
Manufacture the product where it makes sense regardless of the country. Clearly an ethical supply chain matters and you are doing due diligence to be in business with reputable companies... which is important whether the product was made solely in the US or overseas.
All that being said is there any cost or risk associated with aluminum tariffs by moving part of the process to China?
Thank you for the second update. Like others, I read the first update as "buying local vs fancy packaging" which didn't feel right. The second update explaining the specific improvements you'd found felt much more like a victory for your team and the project, and I think you're smart to do the prototyping run, as most of the delays I've seen on Kickstarter could have been avoided this way. Thanks again for the clarification and including us in the process of making this beautiful pen a reality.
People seem to forget that a lot of the backers don't live in the US.
Why should I care if a product is produced in a country other than America as long as it's good quality?
Do you guys really belive that American manufacturing is best in any possible case and that everything made in China is cheap crap? Get real, a good quality product is a good quality product regardless of where it is made.
Thanks for the latest update. It added a lot more color to your decisions. I'd still lean towards a US build, but the details outlined make a lot of sense. I also appreciate that you clarified the price point issue in that the KS price will be less than final retail. And lastly, I don't think it is at all ridiculous to compare this pen to a Swiss watch. I think it's a compliment and very analogous. A Bic pen costs about $0.05 which is 1/1000 of the cost if this high quality mechanical pen. Most mechanical Swiss watches do not cost 1000 times more than basic mass produced quartz watches. But I'll leave it at that as I don't want to get into a message board argument. Thanks again for the update.
Damn some of you people are awful.
@Fellow backers - Plenty of quality products are made in China (aka most smartphones and PCs you might be reading this on). Keep calm & move on...
@Dan & Tom - Thanks for the follow-up email/s as you've been upfront with these decisions and process for us backers. I'm sure we can rely on your focus on product quality, within timely delivery and costs to market, then simply blindly prioritising secondary benefits such as supporting US manufacturing.