Use this space to cheer the creator along, and talk to your fellow backers.
Have a question?
This user's account has been deleted.
the problem is not the CE-sign. the problem is the missing german manual, missing translation of the declarations shipped with the unit and so on...
so my cloudFTP has to be approved by some agency called "Marktüberwachungsbehörden" and because there is WLAN in the unit, the agency "RegTP" has to check the unit, too.
this takes about 3 weeks, but I don't have to pay anything for that ;-)
after these 3 weeks, the agencies decide to destroy or not destroy - that's the question ;-)
is there anyone from Germany, who got the CloudFTP?
I got some customs declaration, that there is a problem with "Kennzeichnungsvorschriften nach den Produktsicherheitsgesetzen" (eng: marking requirements of product safty act).
@daniel: the CE-sign is on the box, isn't it? so what can we do, if customs have to destroy my CloudFTP?
There is a serious need for consolidation of support and services with this project. This project has now been spread over KickStarter.com, hypershop.com, freeforum.org, and views.fm. I would not have expected a project, backed by a successful(?) corporation to be running support in such a manner. A project backed by one cash-strapped person running the entire thing out of his apartment would be another matter. Is there any reason why this could not have been kept to KickStarter.com and hypershop.com? Is there a timeline in place to consolidate all the information and support to 1 or 2 sites maximum?
Thanks for a quick reply.
That makes sense.
Standard micro USB slots can only take up to 5W (5V, 1A) power. CloudFTP with its faster processor and higher capacity internal battery, is powered by a 10W (5V, 2A) port.
The 'cost effective version' has a micro USB port to power it, why can our CloudFTP have it instead of round connector port?
@heckert The "statement" that you are talking about was made by our then competitor from compactdrive.com and eastgear.com to discredit us back in 2005. If you look at those websites, they bear no semblance to what we are doing now at Sanho/HyperDrive/CloudFTP.
Thanks for the info!!! Good to know it is legit and the differences between the cloudFTP we have and the cost effective version!!!
@John Tsai The other product is legit and as mentioned in the article, is a cost effective version of CloudFTP built and marketed specifically to the Chinese market. It is not available outside China. Every aspect of the product is adjusted to reduce the product cost. The key differences are a slower processor, slower bandwidth (2MB/s vs 3MB/s), smaller internal battery (1800mAh vs 2600mAh), smaller internal flash (8MB vs 16MB), no support for WiFi infrastructure mode, DLNA and upcoming Dropbox, API and 3rd party apps.
I saw this on Chinese Website, not sure if you can read Mandarin, but basically they are saying that this is a version of CloudFTP that Sanho specifically designed for Chinese Market. I went to google for it, and even went to Sanho website (Since I thought if it were legit, we would have been told about this on kickstarter or on the forum, but we didn't.) Personally, I just want to let you know about this "potential" copy of cloudFTP. If you google the name, you will even find bunch of clips that says the name of this product, but it is actually the clip from CloudFTP kickstarter page!!! Hope this can help to prevent fake CloudFTP.
If this is legit, can you share the differences between this and the CloudFTP?? (besides the obvious card reader slot!)
and again -->
@daniel: my last name is van Voren. Please tell me where my white Cloudftp is!!
@Daniel Chin -- seriously, *STOP* spamming your backers. We were kind enough to give you money to make your product, and then register on your sales site to make it easy for you to track pledges -- so *why* do you insist on spamming us? I have asked this before -- in fact every time you spam us, I go in to your website and unregister from the spam mail, and complain here --but you keep signing me back up and spamming me! That is a terrible way to manage your relationship with customers -- now I don't want to buy anything from you because you are a slimy internet salesman, and do not respect your customers.
Last week I received a CloudFTP. Very pleased with it work with my iPhone. Watching streaming video directly from the stick through the OPlayer. However MKV 720p and above, the video lags behind audio and retarding. Most likely due to the small buffer in the player. Checked with friends, a simultaneous game of the same video file with the three devices - everything works fine!
But not quite correctly displayed in the web interface devices for Android, but on iOS everything is perfect.
I do not understand how to connect to the CloudFTP Dropbox :(((
I wonder if in later firmware versions the ability to connect 3G/LTE modems...?
@heckert Have you tried plugging in power and attached a USB device?
@daniel: my last name is van Voren. Please tell me where my white Cloudftp is!!
I still haven't got my pledge yet. How come so late to have the item in Japan though others have already got it in hands? Response needed!
Not the best of reviews http://www.tuaw.com/2012/05/29/hands-on-with-cloudftp-ios-data-storage-to-go/
@heckert As per US FCC rules, CloudFTP supports WiFI channels 1-11. What is your wife's name? CloudFTP is designed to shutdown automatically after a set period of inactivity (i.e. no client connected). To disable this feature, goto Settings>Auto Power Off>Never.
@marco What is your last name? There are too many Marcos in the backer list.
and again ---->
How about my package Daniel: it was sent out 1. May, but until now still no item or ETA.......I am getting worried.
@Daniel Chin It's been two days that i'm waiting for a reply for your support team ... i'll be patient for another 2 days, after that i'll be requiring a refund !
I still haven't recieved mine and my email inquiry last month to Cloud FTP went unanswered. Can somone look into this or please refund me my money.
@Christos Your package was shipped out on March 19 (US Postal Service # LJ922498511US). If you have yet to receive the package, it might have been lost in the mail. What we can do now is to file an insurance claim for you. I hope you understand that we did our utmost to ship out your package in a timely manner on March 19. We did not delay or postpone your shipment three times as mentioned. At this point, only USPS knows where your package is. It is not an excuse but an unfortunate fact. I understand that you are frustrated but no amount of organization on our part could have prevented the package from getting lost in the mail. I will get someone from our support team to file an insurance claim for you and give you a status update.
@Joassart I will get our HyperShop support team to contact you to work on getting the package released from customs.
I have yet to receive my two units. Worst experience I have ever had. Have spoken to various individuals at the online chat, and noone really seems to know what is going on. I would be perfectly fine if someone told me in January that I would be receiving my units 6 months or a year later, but for some reason my order has already been postponed three times, and the last excuse I got was that USPS misplaced it. One of the units was intended as a gift in April, had I known how unorganized you are I would have never made this purchase. I guess this is what it means to learn from your mistakes. In any case I have grown extremely impatient and expect someone responsible to send me an EMAIL informing me on the status of my units.
I'm very disapointed as the box neither had a serial number or a CE or FCC number, resulting in the seize of the device by the authorities...
This is very unpleasant and unprofessional !
@heckert Thanks for your concern. We are aware of the overvoltage and short circuit issue and they have since been fixed. All CloudFTP that ships today carry the CE and FCC markings. http://photos.smugmug.com/photos/i-XjdPbQc/0/L/i-XjdPbQc-L.jpg
I'm sorry for your unpleasant experience. Allow me to respond to your comments.
1) Kickstarter is a crowd-fundraising site not an online store. You pledged to make a donation to support this project and in return got a reward which could be the product itself. It is clear from the start that project will be funded in early January and we will only start shipping rewards from February (which is very fast by Kickstarter standards). We started shipping the first rewards from February 29 and in your case, your reward was shipped on March 19. Given that US Postal Service First Class Mail can take up to 1 month to deliver a package from USA to Germany, I assume you got your reward around late April. So the real delay here was the 19 days between the time when we started shipping rewards (February 29) and the actual shipping date of March 19, which I apologize.
2) The first batch of CloudFTP did not have a user guide due to a printing error but we did post a download link to the user guide in a March 3rd update which was sent to everyone (http://www.kickstarter.com/projects/125911486/cloudftp-wirelessly-share-any-usb-storage-with-ipa/posts/184351)
3) CloudFTP came with a USB charging cable which can be charged from the computer USB port or any USB power adapter that came with your smartphone/tablet.
4) CloudFTP is a unique new product in its category and we are new to the Kickstarter process, so I admit we screw up some things. We are learning new things ourselves everyday but I assure you that we will stand by our products. Most of the problems you experienced have already been fixed or are in the process of being fixed. The smoking was caused by a short circuit between the USB port and the WiFi module due the close proximity of the components and breakdown of the insulation layer. The actual smoke came from a burnt fuse which is designed cutoff power in the event of a short circuit. There was never a fire risk. There were 2 other safety systems to prevent that from happening. We have since corrected the design to prevent this from happening again.
5) We can replace your defective product free of charge. I will get one of my support staff to contact you. For any other questions, there are 4 Ways to get CloudFTP Technical Support
Chat online with us at http://www.hypershop.com (Mon-Fri, 9:30am-5:30pm PST)
Email us at http://www.hypershop.com/Ticket_New.asp
Call us at +1.408.737.7878
(Mon-Fri, 9:30am-5:30pm PST)
Discussion forum at http://forum.cloudftp.com
@John Tsai. Thanks. I actually received it yesterday. Guess I was just a little impatient. Mine was 2 weeks as well.
@Nick Chamberlain, I am in Toronto, I received my 2 units (1 black, 1 white) seperately, and both took about 2 weeks from receiving the confirmation emails to receive the package. Hope this helps!!!
@Ken's Lil' Sister
You can check the CloudFTP forum;
Please help! I cannot upgrade none of apps will download.
I know there's no control once the package is in the hands of the postal system, but I'm just wondering if anyone has an estimate on the shipping time to Ontario. I received my tracking information saying electronic shipping information was received on May 3. On May 4 it updated saying it was processed at the USPS sort facility in Los Angeles.
Since then I haven't had any updates. Maybe it's stuck at the border? Is there anyway for me to get an update by calling or emailing USPS?
Has anyone else in Ontario or Canada received their unit? How long did it take?
When will the CloudFTP ship?