Use this space to cheer the creator along, and talk to your fellow backers.
Have a question?
I don't know the answer but maybe you can look at the forum (cloudftp.freeforums.org) or directly ask the support at Sanho or hypershop.com.
Can anyone tell me how to use mine with the goodreader app? Much appreciated!
Playing with my CloudFTP's - trying to set them up for use as Mac TimeMachine destinations. Updated to firmware v12 (v14 and v20, referred to on the forum are now gone it seems). There is a major bug remaining in the smb protocol (should I use something else for my mac Lion machines?) restricts the usable usb partition to 12.5 MB. Not much help when you have a 320GB (HFS+) drive attached.
This has been much mentioned in the forum but not sure when it will be fixed. The Hyperdrive website seems to only host the v11 and v12 documents but is dead for any other use (at least today).
Hope springs eternal...
I just received my 2 CloudFTP a couple of days ago !!! Woohoo !!! My wife was impressed when I was able to stream a movie from an External HD to her iPad2 :) Just this week I had to manually transfer a movie to her iPad2 through iTunes :( She loves to spend time on our patio using her iPad2, now she can watch a movie out there (it will be great once we get our other KickStarter Product Hidden Radio & BlueTooth Speaker) . I must admit this is very exciting for me since I am a backer of 11 projects and this is my first product through KickStarter ... I ca now tell my friends that "yes these are real projects and real people ... lol" thanks for a great product !!! Go Crowd Sourcing !!!
Thanks Steve, I appreciate you taking the time to address my concern and issue.
@ozymandias The newsletter system is an automated system. We don't manually add people and if you click unsubscribe, you should have been taken off the list. Can you message me your email address so that we can make sure that you are removed from the list?
Have you been to http://www.hypershop.com/v/vspfiles/downloads/WD7START_V14.SEF.zip to get the update? I successfully updated from V12 (of course you need to unzip and rename the file per the instructions http://hypershop.dozuki.com/Guide/How-to-update-firmware-on-the-CloudFTP-/37/1
I have my CloudFTP and have tried to update it, please note that your V14 upgrade is impossible to locate. In any event, my Cloud WILL NOT upgrade, I have joined the forum, I have attempted to go through Hypershop and am currently "chatting" with Anthony in an attempt to remedy my problem. The only problem is this, Anthony came on line acknowledged my problem and has disappeared. Please send me a replacement unit.
@Daniel -- I was at least hoping you would take notice and attempt to fix things. Guess I will actually file this thing.
Still awaiting mine to arrive, any input in whats taking so long?
@heckert there is no chance to get an exact details about the refusal. They say something about problems with the powerplug... and the missing German manual ?!?!?!
Also "Die CE-Kennzeichnung wurde bemängelt sowie die EG-Konfromitätserklärung".
Somebody from hypershop retries to send me my cloudftp.
@Daniel Chin I will be filing a complaint with the Better Business Bureau. I have repeatedly logged into your website and selected not to receive spam messages, and I have posted on here several times regarding them -- yet I still get spam from Hypershop -- the third party website you forced us to register with to get the devices we paid for.
This user's account has been deleted.
@heckert Your allegations are totally baseless.
CloudFTP has passed the following certifications
Our first batch of units were NEVER a fire hazard. There were some isolated incidents of fuses/ICs being burnt out but there were no open flames or any danger of fire. These first batch of units were the same units that were sent for testing and received CE/FCC certification.
This comment page is not for customer support enquiries. As mentioned in the updates and product literature, all customer support enquires should be directed to our official website http://www.hypershop.com
@heckert a letter from german customs arrived today.
no chance to get the device! It's not allowed to import the cloudFTP to Germany.
The "bundesnetzagentur" said: es handelt such um win nochkonformes Erzeugnis".
what did you do with the device?
Hi- Firstly, I'm a satisfied backer, been happily using my CloudFTP with no issues. The two pieces of feedback for an even better experience:
1. Improvement of the software, noticed that a native iOS app is in the works, any projected timeline? My kids struggle with navigating the contents.
2. Combined device - would be great if you combined your cloudftp with your hard drive for apple product. Assuming this is in the works as well, any idea when that will be available?
the problem is not the CE-sign. the problem is the missing german manual, missing translation of the declarations shipped with the unit and so on...
so my cloudFTP has to be approved by some agency called "Marktüberwachungsbehörden" and because there is WLAN in the unit, the agency "RegTP" has to check the unit, too.
this takes about 3 weeks, but I don't have to pay anything for that ;-)
after these 3 weeks, the agencies decide to destroy or not destroy - that's the question ;-)
is there anyone from Germany, who got the CloudFTP?
I got some customs declaration, that there is a problem with "Kennzeichnungsvorschriften nach den Produktsicherheitsgesetzen" (eng: marking requirements of product safty act).
@daniel: the CE-sign is on the box, isn't it? so what can we do, if customs have to destroy my CloudFTP?
There is a serious need for consolidation of support and services with this project. This project has now been spread over KickStarter.com, hypershop.com, freeforum.org, and views.fm. I would not have expected a project, backed by a successful(?) corporation to be running support in such a manner. A project backed by one cash-strapped person running the entire thing out of his apartment would be another matter. Is there any reason why this could not have been kept to KickStarter.com and hypershop.com? Is there a timeline in place to consolidate all the information and support to 1 or 2 sites maximum?
Thanks for a quick reply.
That makes sense.
Standard micro USB slots can only take up to 5W (5V, 1A) power. CloudFTP with its faster processor and higher capacity internal battery, is powered by a 10W (5V, 2A) port.
The 'cost effective version' has a micro USB port to power it, why can our CloudFTP have it instead of round connector port?
@heckert The "statement" that you are talking about was made by our then competitor from compactdrive.com and eastgear.com to discredit us back in 2005. If you look at those websites, they bear no semblance to what we are doing now at Sanho/HyperDrive/CloudFTP.
Thanks for the info!!! Good to know it is legit and the differences between the cloudFTP we have and the cost effective version!!!
@John Tsai The other product is legit and as mentioned in the article, is a cost effective version of CloudFTP built and marketed specifically to the Chinese market. It is not available outside China. Every aspect of the product is adjusted to reduce the product cost. The key differences are a slower processor, slower bandwidth (2MB/s vs 3MB/s), smaller internal battery (1800mAh vs 2600mAh), smaller internal flash (8MB vs 16MB), no support for WiFi infrastructure mode, DLNA and upcoming Dropbox, API and 3rd party apps.
I saw this on Chinese Website, not sure if you can read Mandarin, but basically they are saying that this is a version of CloudFTP that Sanho specifically designed for Chinese Market. I went to google for it, and even went to Sanho website (Since I thought if it were legit, we would have been told about this on kickstarter or on the forum, but we didn't.) Personally, I just want to let you know about this "potential" copy of cloudFTP. If you google the name, you will even find bunch of clips that says the name of this product, but it is actually the clip from CloudFTP kickstarter page!!! Hope this can help to prevent fake CloudFTP.
If this is legit, can you share the differences between this and the CloudFTP?? (besides the obvious card reader slot!)
and again -->
@daniel: my last name is van Voren. Please tell me where my white Cloudftp is!!
@Daniel Chin -- seriously, *STOP* spamming your backers. We were kind enough to give you money to make your product, and then register on your sales site to make it easy for you to track pledges -- so *why* do you insist on spamming us? I have asked this before -- in fact every time you spam us, I go in to your website and unregister from the spam mail, and complain here --but you keep signing me back up and spamming me! That is a terrible way to manage your relationship with customers -- now I don't want to buy anything from you because you are a slimy internet salesman, and do not respect your customers.
Last week I received a CloudFTP. Very pleased with it work with my iPhone. Watching streaming video directly from the stick through the OPlayer. However MKV 720p and above, the video lags behind audio and retarding. Most likely due to the small buffer in the player. Checked with friends, a simultaneous game of the same video file with the three devices - everything works fine!
But not quite correctly displayed in the web interface devices for Android, but on iOS everything is perfect.
I do not understand how to connect to the CloudFTP Dropbox :(((
I wonder if in later firmware versions the ability to connect 3G/LTE modems...?
@heckert Have you tried plugging in power and attached a USB device?
@daniel: my last name is van Voren. Please tell me where my white Cloudftp is!!
I still haven't got my pledge yet. How come so late to have the item in Japan though others have already got it in hands? Response needed!
Not the best of reviews http://www.tuaw.com/2012/05/29/hands-on-with-cloudftp-ios-data-storage-to-go/
@heckert As per US FCC rules, CloudFTP supports WiFI channels 1-11. What is your wife's name? CloudFTP is designed to shutdown automatically after a set period of inactivity (i.e. no client connected). To disable this feature, goto Settings>Auto Power Off>Never.
@marco What is your last name? There are too many Marcos in the backer list.
and again ---->
How about my package Daniel: it was sent out 1. May, but until now still no item or ETA.......I am getting worried.