If your rewards package has not been delivered to your provided address by the game's official release date, we can ship a second copy to you, but it will be your responsibility to pay for the new shipping costs in full via PayPal.
To minimize the chance of your package being lost in the mail, please be certain that you have provided your full and correct name, mailing address, phone number, and email address when you fill out your backer survey and that the information you provide is in English.
A complete and properly formatted address looks like this:
• Your Full Name (First Name and Last Name)
• Your House Number, Your Street Name
• Your Apartment, Suite, Floor, Building, District (if appropriate)
• Your City, Your State or Province, Your Postal or Zip Code
• Your Country
Your Phone Number is required for International shipments
If your address or phone changes, please be sure to update the information in your survey, immediately. To do this, go to the project page, click the VIEW PLEDGE button, then click the SURVEY tab. All options are not available on the Kickstarter Mobile App, so please use a desktop computer.