If you have not accepted the Terms of Service and the User Agreement in the game client since November 9th, 2015 and therefore have not yet transferred your HEX account to its new destination under Gameforge administration, you must act now to do so! Please read on to learn more details.
Last year in November, we announced Gameforge as the new publisher for HEX in North America. You can find the original post here.
German privacy laws are highly restrictive, which has its positives in that they're theoretically protecting your information as a consumer. The downside here is that, by German law, you must accept a terms of service and user agreement with Gameforge in order for them to keep your data. If you've agreed to those two things at any time since November 9th, then you're good. If you haven't agreed to the terms of service and user agreement, then we need you to take action. As we are closing in on the 6 month anniversary of that announcement, the window for you to transfer your accounts to their new destination is also closing.
Again, this action is necessary due to German privacy laws. These changes were (and are!) necessary to allow Gameforge to legally handle the user data in North America. Here are the steps you need to take by May 10th:
• Download and install the HEX: Shards of Fate client
• Continue playing and enjoy HEX!
If you want to play HEX now – or in the future – please be aware of the date and take the steps outlined above to secure your account.
To avoid any confusion: if you have yet to redeem your in-game code to receive your Kickstarter rewards, your code will still be valid for redemption past the May 10th date. The message we've sent here is specific to player accounts that have yet to accept the terms of service and user agreement since November 9th. If you are missing your code or need it re-sent, here are the instructions to have your Kickstarter redemption code sent to you:
Please create a support account (separate from your HEX game account) at http://support.hextcg.com/ and submit a ticket to have that redemption code resent. They will ask for a Transaction ID code, which you will find here https://payments.amazon.com/. You are looking for a transaction from June 2013 with Cryptozoic Entertainment. Click on the transaction and you will find the Transaction ID at the bottom of that page. Send that with your ticket along with the email address that was attached to your Kickstarter account when you pledged. When you receive your code, you will redeem it in-game at the HEX store page. You can redeem it on any account you'd like.
If you feel that your account was removed in error or if you have any other issues after May 10th please contact Customer Service and we will do everything we can to help you.
The HEX team.