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An all-new, immersive adventure game from the award-winning creators of Myst and Riven.
An all-new, immersive adventure game from the award-winning creators of Myst and Riven.
22,195 backers pledged $1,321,306 to help bring this project to life.

Please Ignore the Survey Message Address!

Posted by Cyan, Inc. (Creator)
35 likes

If you just got a Kickstarter notification that shows a wrong shipping address...

PLEASE IGNORE IT. It has old information!

Do NOT change your address on Kickstarter.

We'll be sending out REAL final receipts next week, with the final shipping addresses for you to verify and correct.

Sorry and thanks!

Comments

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    1. Stephen Fleming on

      I have moved since pledging. What's the best email address to
      communicate with you?

    2. TheScar(.fr) on

      @Cyan (Tony Fryman): I have received the package... 7 months to send me it, $20 USD the "Myst V" soundtrack, and NO box! Just a slim paper protection! Seriously!? I'd better keep my money! After all the years I spent on "Myst Online", all the money I gave for the CAVCON, and all the months I spent waiting both the package and the "Obduction" box, you could have send me the "Myst V" soundtrack box!! It's scandalous! You need money, I need some too... But I don't take money in my Fans pockets!

    3. TheScar(.fr) on

      @Cyan: Hello! I currently have an issue on my desktop O.S, so, I use my android smartphone to take a look at the web. Your previous message (3 days ago) didn't apear on my phone; I just saw it today, on my desktop O.S. I received today a postal notification for a package that comes from the U.S.A; as today isn't the april 17th (Obduction physical rewards shipping date?), I think this package contains the soundtracks, but I have to wait until tomorrow morning, to know if I'm right! :-p I'll send another message here this weekend, to tell you if everything is fine for the package. Thank you! :-D Best regards.

    4. Cyan, Inc. Creator on

      TCB - Looking into this right now. We will get you your items.

    5. TheScar(.fr) on

      @Cyan: Hello! On 2016 september 15th, I sent a paypal payment for "Uru" and "Myst V" soundtracks, but I still have no news about my order... Will the soundtracks be shipped with my Obduction physical rewards? Regards.

    6. ericfromabeno on

      sorry for double posting. my browser hiccuped

    7. ericfromabeno on

      to all the people who have already responded to the kickstarter message by changing your address to a new correct address, it's fine. Just be aware that Cyan has said they will send out ANOTHER notice, in a week or two, and that is the one that definitely NEEDS to be correct. Basically kickstarter wasted your time by sending out its own notice.... The worry here is that when CYAN's notice comes, you will ignore it, which is bad, if Cyan happen to have an old address. You've updated kickstarter's info, but that won't help Cyan, apparently. So just be aware you'll have to do it one more time.

      David R Yuill-Kirkwood, you will want to wait for Cyan's official address confirmation email, and change your details when you receive it, in a week or two

    8. ericfromabeno on

      to all the people who have already responded to the kickstarter message by changing your address to a new correct address, it's fine. Just be aware that Cyan has said they will send out ANOTHER notice, in a week or two, and that is the one that definitely NEEDS to be correct. Basically kickstarter wasted your time by sending out its own notice.... The worry here is that when CYAN's notice comes, you will ignore it, which is bad, if Cyan happen to have an old address. You've updated kickstarter's info, but that won't help Cyan, apparently. So just be aware you'll have to do it one more time.

      David R Yuill-Kirkwood, you will want to wait for Cyan's official address confirmation email, and change your details when you receive it, in a week or two

    9. Cyan, Inc. Creator on

      No problem if you changed it. Just watch for the REAL receipt that will come next week to make sure we have the correct address. Thanks!

    10. Cam MacDuff on

      To late. Changed mine too. Now what?

    11. David R Yuill-Kirkwood on

      I do need to change my address as I am moving on 2 weeks, how do I do this?

    12. Missing avatar

      Ji K Lim on

      That's the second time I got a notice just a moment too late. Haha.

    13. Missing avatar

      Ji K Lim on

      Please let us know if any actions need to be taken by the people that did change their address.

    14. Cyan, Inc. Creator on

      No problem if you changed it. Just watch for the REAL receipt that will come next week to make sure we have the correct address. Thanks!

    15. EnthusiasticStudent on

      What if we already changed it?

    16. karvolf on

      Ah poop, a few minutes too late with that warning you guys. Should've figured everything was fine since the t-shirt arrived at the right adress a few months ago. Hope everything's okay?

    17. Missing avatar

      Jeremy Rambis on

      What if I already updated my address?

    18. Chad Herbert on

      Oops, I did this just 5 minutes ago.

    19. Marwan Badawi on

      What if I already changed my shipping address?