hi backers. you are amazing.
Brunch update + HUGE THANK YOU
Yesterday's brunch was such a rewarding part of this experience. We were blown away by your kindness and awesomeness. We feel so lucky to have been able to meet such an amazing group of people. Thank you for making the trek out to spend the day with us. For those of you who couldn't make it. Our doors are always open and feel free to be in touch anytime.
A ginormous thank you goes out to Taylor's Mom + Dad who jam packed the trunk of a car with baked goods and Montreal bagels and drove for 1 day to NY to be with us. They get the superstar parent award. (yes we are biased, but those who were there might also agree). Mom+Dad were blown away by how awesome you all are too.
We are buzzing with happy.
production is ramping up !!!
We spent last week working with our fabricators to figure out how we can crank all of your orders out by April. The fabricators hired and are currently training 20 new employees and also bought new machines. It will take around 2 weeks for them to be at the accelerated capacity. Our fabricators have acknowledged their shortcomings in the past and are FULLY committed to making these pens. They were at the brunch yesterday (supportive as always), brought cookies and stuck around after to help us clean up. They want this as much as we all do. But it has really been the backer support throughout this whole process that has convinced them that these two nit-picky, anal, perfectionists (us) are worth working with.
Quality Control Clarification
We wanted to clarify one thing from the previous update about the quality control of the first shipment of pens. Yes, we went through disassembled, fixed, washed, reassembled and tested and packed all 310 pens from our first shipment. Every single pen was checked by us to make sure that they have no blemishes and that their drop times are not too fast. Out of those 310 pens, 280 passed and will ship.
DO NOT WORRY.
As a separate quality control measure, of those 310 pens, we took a random 60 pen sampling to do a range of measuring (with callipers, scanners and timers) to capture data on the pens. We did this so that if ever we start to see a trend in something wrong with the pens (now or in the future), we have a quantified baseline to measure against.
Surveys + international shipping
Most of you have filled out surveys, if not, please do it.
If you live outside the US, and haven't already sent us $5 for international shipping, please send it to email@example.com through paypal. Include your kickstarter name and email so we know where the monies are from.
We are shipping the remaining pens to our fulfillment company today. They should be in the mail to you soon. If you were one of the first 280 backers you will get your pen even if you were not at the party.
We were overwhelmed by the whole thing yesterday and stupidly didn't take very many pictures. ARG! and sorry. But if you were there, please send them to us (firstname.lastname@example.org) because we'd love to put them in this post to share with everyone.
We stole a couple photos from instagram, thanks @kthread, @slavin_fpo + @zoodzilla!
che-wei + taylor