Use this space to cheer the creator along, and talk to your fellow backers.
Have a question?
"Project Creators are required to fulfill all rewards of their successful fundraising campaigns or refund any Backer whose reward they do not or cannot fulfill."
I demand a full refund for my pledge amount.
Not working homie. Refund your backers.
Kickstarter consistently fail to protect backers from scams like this... but like a fool I still back projects
What goes around comes around, whether in this life or the next. I only hope you can see what you have done and repent. Otherwise, much greater and worse things will happen.
First. Let me just say thank you for my Crystal Wash. It has changed the way we do laundry in our household.
And wow I don't even need to calculate the the amount of money I've saved just by using these things over the last couple of years.
Even my sweaty gym clothes come out smelling fresh.
But my question is with the App I feel like I remember there being some talk of a Windows Phone version being worked on. Is that still happening?
My son has a windows phone and I was planning on getting another set for him.
Let me know if that is going to happen. All good either way I know there is only small market for Windows Phone apps. I am perfectly happy with my iOS app... not sure why my son likes his windows phone.
Also, don't let the haters get to you. You guys sent me double what my original order was for, they work amazing for me and the app is great.
Keep up the good work.
UPDATE FOR THOSE WHO ARE WONDERING ABOUT THE PRODUCT.
1. Project creator is a troll.
2. This product was invented in ASIA years ago, discredited by everyone and nobody buys them.
3. Creator saw that nobody remembers them so he created this campaign and fool the west.
4. Creator went to a warehouse (old factory) from the companies that used to create this product, he made a really good deal with them that he will clear their dusty inventory if they sell if at half the cost of production. So they did.
5. CREATOR got tons of sells with almost no cost.
6. CREATOR promises : no detergent, 2x1 price for backers, u will get bluethoot, etc etc.
7. CREATOR collects money, puts 2 assistants in charge of shipping the rest of invetory from warehouse and new packaing .
8. CREATOR runs away with money.
9. AND NO, you wont get refund, you wont get updates, you wont get answers, you wont get anything. GIVE UP, stop losing your time.
ps. If you can find Creators social media , let us know.
IF this was NOT a SCAM there would be an updates online or to each of the backers.... Therefore this is a SCAM,,,,, No Question about it.
I cannot use hot water to wash clothes... the 1.0 version hasn't work for me... I'm dissappointed and really don't want to wait for the 2.0 version. Please refund me. Thanks
How i get refund?
Refund me. Bait and switch
I would like a refund. None of the promises have been fulfilled, and these things are useless. They do NOT clean your clothes at all, and the app is laughably bad. Again, I would like a refund, so please contact me ASAP to process.
I have no problem with the Project !
Immediately got my first reward.
Later on i got another one with an letter: they send me the original crystal balls because version two will be delayed too much. They also added the information that the app is available with its first applications ready to use.
So this is not a scam ! It's a user friendly compromise, if you think of many other projects where the creator really fucked up !
And i do love my crystal wash balls! Thanks
Refund me please
I have changed my address, how do I update to get product
Another project which cheats his backers !!!!
I have never received anything from this campaign. Please contact
I want a refund. This campaign is ridiculous and the clean wash version 1 doesn't even work.
Another kickscam. I'm done with kickstarter
How does one request a refund ?
I received a response today from them after emailing them directly:
"Thank you for contacting us. Unfortunately we do not have a specific release date; however Crystal Wash 2.0 development is still in process. We do apologize for this delay and we can refund your account; however once we process the refund you will not automatically receive the Crystal Wash 2.0.
Once again our apologies; please advise us if you would like us to process your refund or if you would like to wait for the release of Crystal Wash 2.0.
Thank you patience.
Customer Service Specialist
I also advised them to update their backers.
Any update for the "promised" 2.0 you retards???
Last update in December, last message I got from them directly in May... yep, I call scam or unresolvable issues on their side.
Has anyone here contacted KICKSTARTER staff regarding this project? any answers ? i mean they knew that this was a SCAM but they let this happened anyway? wtf? did they got a cut or what?
Hmmm sounds like maybe you did not even try it. I can understand that then. I'm coming from using it and am very happy with all. Guess we all find satisfaction in different ways and you refunded yours. I'm keeping mine. Peace all.
OMG, some people her just don't want to believe they got scamed. WAKE UP! You are schemed. And the backers telling they did ok sending what they could make? Please do your homework, the creator did not make anything. What they did is buying the stock from a scam company from 10 years ago ;) they did not even change the name on the product :).. But if you think that's not scamming, I think I make a Kickstarter project !! Let's think. Yes, I make connected furby. So parents than talk to the kids and keep watch and the kids can play with the toy. And backers pay only 99 dollar ( excl. VAT and shipping) I buy 1000 old model furby for 7,99 and after a year I say to bad it did not work but I send you the not connected one :) ok ok I make a useless app (cost 1000 ? ) so my cost incl. shipping and making app . 10.000 and I make 100.000.... And than you say it's not a scam ;).... And no I'm not sad because I'm scammed ... I got out and got my 5 units refunded 2 month after campaign ended. Why? I got the version 1 and did research :)
Thanks for mentioning the 30 day option update on the app. It's about time. Guess I can't complain as I use to use the app, but have found it easy to just set a reminder on my iPhone and charge these once a month. Like others have said I cannot remember the last time I purchased detergent. We have used this exclusively for months and it just works. If anything I think some of the negative folks on here are just being anal about the tech details. Anyway, I'm very satisfied with the 2 sets I received and recommend it to everyone I know.
After so much time has passed, I can only assume the creators have exhausted the resources raised with this campaign.
As much as I wish they had been able to complete the connected version I understand that these things happen.
Unlike many other campaigns that have failed with nothing at all sent to the backers, at least they fulfilled something. I got 2 for the price of one for what I pledged for! While its not connected I can still use the app to track things and keep up with my recharges.
I even see they recently updated the app and made tracking recharge by 30 days an option, which is something I totally wanted so thats cool!
I guess more word from the creators would be nice, but after all the haters I can understand.
Anyway I'm happy with my Crystal Wash and I use them all the time... I haven't bought detergent in almost a year!
Thanks Crystal Wash!
Hello, I would like to request a refund as 2.0 doesn't seem to be happening anymore, which is what my pledge was for.
Hey everyone, I think the Makers did pretty good here. They weren’t able to make the BlueTooth version, but they did fulfill on what they WERE able to make. A lot of Makers never come through with anything. I’ll tell you that my wife and I love this product. We have NOT used Laundry detergent this whole year since the Makers fulfilled the Version Crystal Wash 2.0. We use it every single day. The App that they made is very useful. It tells us when it is time to put Crystal Wash in the Sun to recharge the little stones in the balls. I mean this product works – our clothes smell fresh and it gets the crap/messes off. Just enjoy the product for what it is….so what they couldn’t make it talk to your phone. Who needs that anyway?! I’ve also seen some really cool videos from popular Youtube celebrities that have tried it and swear by it. This one is cool – check this out: https://youtu.be/r0uImSPYjv4
Scam scam scam
What a ripoff. Playing up the savings really got me since we're a low income family with 3 small children. But I'm sure you need the money more than we do, right?
Funny, it seems I'm not the only one thinking today about how I seemingly have been scammed. How about y'all fix it?
Well, I too shall have to add my voice to the crys of fraud. Whilst I believe the balls have been cleaning well, though stain remover is required, I have looked more closely & they are biocera balls. They aren't 'connected' as it says on the box as they clearly aren't crystal wash, but repackaged biocera laundry balls. So yes, this is clearly a scam and complete FRAUD. Sadly Kickstarter will do nothing about it, which mean they are abetting criminal activity & hence criminals themselves. Ultimately this will hurt the genuine developers out their trying to create something the world needs as people will start to lose faith with Kickstarter & stop funding through them.
6 months without a update isn't that a requirement to continue a scam?
Update on 2.0?
Just adding my voice to the many unhappy comments here - this is a complete scam.
We didn't get the product we backed, we got the original non-connected product (which doesn't even work - wish I'd done my research first: http://laundry.reviewed.com/features/crystal-wash-tested-does-this-detergent-alternative-actually-work ) Very disappointed, and will think twice before backing any future kickstarter projects.
I appreciate the message saying you don't have a schedule yet but a more detailed update of what has been happening over the passed 6 months was more what Im looking for.
6 months since an update........??!
Some sort of update on the connected version would be very helpful.
When do we get the connected ones?
Hi, I will swap my location soon. Where can I change my shipping address ????
Another bunch of scammers, LOL
I've been using my set(s) for sometime now. They are still working great! Not sure why they were called a scam.
Here's to hoping we still get a connected version, but I'm satisfied with the 2 sets I received for the price of one.
The app is cool, but I'd like to be able to track my recharge based on days vs counts.
I sometimes do more laundry than others and having the ability to track recharging every 30 days would help. Since sometimes I don't wash 30 loads in 30 days.
Right its recharge every 30 days or 30 loads?
Anywho, I'm still glad I found these things and look forward to updated versions at some point.
Thanks for helping me not buy and not send harsh chemical detergents down the drain.
Wish I read this article before I funded... http://gizmodo.com/this-kickstarter-is-clearly-just-a-marketing-scam-from-1689640209