Use this space to cheer the creator along, ask questions, and talk to your fellow backers. Please remember to be respectful and considerate. Thanks!
Does anyone happen to know if the CritSuccess team is running behind on processing returns? I love my rings, but I had to return a few because I ordered the wrong size. Thanks.
Michael - Oh sadness on the scuffed. GOOD NEWS though: we are developing a return policy for life-long exchanges!
Been wearing my rainbow D20 thumb ring pretty much since I got it. Pretty sure its been well over a year now. I wear it every day all day for the most part and its held up considerably well for a $15 functioning ring. The only bad part is it getting scratched and scuffed and possibly being hard to read later on down the road.
@Drok Dungeon Entertainment: The quote wall worked fine for a while and then it broke with some of our plug-ins for the website. It is on our web developer's list of things to fix, but it looks to be a pretty serious issue. We have just have to have a document or some such.
@Edmund Wong - great idea! I think that we could get that up in maybe a week or two! (If the guys agree)
Hi CritSuccess! Could you guys post an final Update to serve as closure once all dice rings and especially the LCRs are shipped from your end? A post-mortem of the entire project would be fine too... gives a chance to dissect the good/bad/nasty of the entire project, as well as let others learn about what to-do and what not-to-do when running a crowdfunding project like yours.
Out of curiosity, whatever happened to the quotes pages? When I click on any link to a quote page it just reroutes to home and I don't see a menu selection for them. Kind of disappointing as that was such a cool idea and there were so many great quotes when it was originally put up.
I forgot to post and say thanks to you guys for your help with an order issue, a few weeks ago I got the last ones including one LCR and although the LCR seems it will need a lot of breaking in I'm quite happy with them overall. Thanks :)
I am very happy to report that my missing (rose-gold) rAlphabetE has been found! I am even more happy to report that it is still rose-gold. I think all of my rings are accounted for now, so now I am waiting for the news that rAlphabetE is available in rainbow so that I can get a fifth rAlphabetE in the newest color. When that happens I will take a look at the rest of the rings and see if I want to get any more. There are a few I forewent due to cost (letting my sister have them and not getting a second or third for myself . . . I gifted several to my sister and brother-in-law).
My most rings are rAlphabetE, r12, and rHeadsTails (binary pretty much rocks). In the last couple of days I have also used r8, r100, and r6pips (I gave my sister the r6). I still haven't a clue what to do with rElderFuthark. I'm thinking necklace. I still have plans for the rest of them and some of them I have used, just not in the past few days.
I love these rings!
That is not how our rings work. There is no 'inking' there is no 'insets'. They are coated steel and then the color is lasered off to reveal the steel color underneath. The gold was mostly designed as a response for either indiscreet rings or rings that could be used for higher-end looks and wedding bands, etc.
There are many videos and pictures showing the color options. You are more than welcome to exchange the rings for different colors.
Our rings have not been available to the public for a year either - only 5 months. Split shipping was always an option if you did not want to wait. Furthermore, I believe your only complaints are with the LCR (color was addressed and was your choice). The spring is tight at the beginning but will wear in after about 2 weeks of use.
After a year of seeing them in the wild while my order was being held up for having an LCR, I finally got the rings I ordered. The spinners are nice, and I look forward to using them for a long while.
The LCR though is less than optimal. It's a solid ring, but takes so much force to tick that it likely won't see much use. Also, the choice of white inking on a gold LCR is quite poor. You can barely see the numbers, or the alternating bar patterns. And finding the band/marker on the ring edge indicating which numbers are the active ones even more tricky given the thinness of those bands.
Overall, the quality of the rings is solid, and the other colors seem ok. But there's a reason jewelers used black insets on gold rings instead of white. I'm glad to see you got your shop setup and running, which is what Kickstarter is all about. It's just disappointing that after investing in it, and waiting over a year, that there are issues like this. Makes the whole thing somewhat of a let down.
just got my 3 LCR rings, they are sweet and fit perfectly.
thanks guys !!!!!!!!!!!!!!!!!!!!!!!!!!!!
I got my LCR and other rings in the mail yesterday, but the LCR won't spin at all. Will this fix with washing, or is there a problem?
How often should I wash a ring, before I send it back?
I get a LCR (nice thing), a Double D6 (the single rings spin a little different, what I like) and a D6, and it spins worse after I used it a few times. But it is a nice decoration :D
Still never received my ring from my original order a year ago ..
Yay! It took us about 2 weeks to break in the LCRs to easy use. May the force be with you!
(If you do not feel they are breaking in or are just to hard, we can investigate replacements).
My 3 rings just appeared down here in NZ.
They looked and worded really well, and then, after a little wash in soapy water, they looked AMAZING and worked WONDERFULLY! :D
Big (dice ring adorned) thumbs up for all the hard work!
Just to let you know that I received my 2 LCRs and 2 dice rings last week. They look absolutely awesome and well worth the wait, especially the LCRs. 2 are now making their way to Malaysia, and the end recipient can't wait to get them!
The glory has landed in Singapore. LCR is as Jason Winter had said, a real bitch to turn. Am gonna grind them out in soapy water! Thanks once again. The rings look fantastic!!
Got my rings in Australia today, pretty good overall but very happy with the way the LCR ring turned out! Thanks :)
Got my LCR in time for my Birthday :) A little too big for my ring finger, but at least it fits my middle. Thanks.
LCR landed and delivered in Australia in 2013. Thank you.
got my lcr's and other rings in the mail today. look great! long wait, but the lcr is really nice! So, worth it! :)
Just received them, love the drawing from Jessie :D (All Hail Sizzard the Great !)
Merry Christmas, Amanda (and everyone else)!
I found a home for my LCR (gave it to my brother-in-law). Now I just need them to come out with a rainbow rAlphabetE so I can buy one. Well, that and find my missing rose gold rAlphabetE, since I can't replace that. All my other rings seem to be accounted for, just not that one.
Merry Christmas to the project that got me to join Kickstarter!
Got my LCR in the mail today and it looks great! It's a bit difficult to turn (read that as really difficult to turn) but I hope with a bit of time and work it will become easier. When I first got it I thought it was defective because it wouldn't turn at all, but a bit of work in soapy water got it to turn. Hopefully a bit of elbow grease and time will take care of the rest. Thanks for a great KS!
We got it, but Aaron has to handle it and he is spending a few days with his mom for the Holidays, so it will be a bit slow (no one in office to pack and ship and no mail tomorrow). All should be addressed by the end of the week.
I still get no notice about shipping
already PM you
Lol! That hand model's name was Jackie, and she was great to step in last minute for us :)
Aaron, I didn't realise you had such pretty hands ... for a working man and all ... :)
I needed that! I mean, we sent an update about addresses needing to be changed multiple time and yet ... geesh! Thank you Edward! I hope you enjoy your LCR!
Just wanna congratulate you guys for pulling through! I've been waiting for the LCR for what, a year?! Seriously?! :) Don't let the negativity get to you this Xmas and NYE!
@David Then you will LOVE the latest update :D
Great work on this, thanks for the awesome communication and for letting us know whats up. I look forward to seeing my LCR.
At this point, I have gone through all unread messages (almost 120). If you have not heard from me: your email was somehow lost.
Please just send me a new message or one at Sales@critsuccess.com
Just because you got a response, doesn't mean we resolved it, so I'm expecting a lot more to come in.
Thanks again everyone!
@Sean Hughes - you should read the latest update on why that is not true, and, the LCRs are still not on the website, which is the only reason you should still be waiting on an order.
With your black Friday/cyber Monday sale, it would appear I'd be better off (both in terms of cost and shipping time) canceling my kickstarter order and just buying off the site. What gives?
Right, email email@example.com - it is tied to tracking gift cards and just plain goes faster.
@Charles - Um.. the surveys are closed, so it is TOO LATE! However, you are more than welcome to email me your backer email and I will happily send you a gift card to choose your own rings from our website. Would that work for you?
I am a 70 dollar pledger and never filled out the survey because I could foresee delivery issues on the LCR. When do you estimate when I should fill everything out?
Thank you for your response ..
We appreciate your efforts, and bonus points for the Darkwing Duck reference...
Mostly missing shipping orders. We had to request a new mail service person as a whole batch of packages would just disappear from time to time. Then tracking down the package, the order, the email, tracking it through accounting...
Damaged packages, exchanges, LCRs, split shipping, mis-typed addresses, incomplete forms, surveys that select more than was paid for. This all requires tracking down and finding each issue ... out of almost 7300... it is a daunting task. We also shipped the first 5,000+ orders without insurance as we were new to shipping... ouch!
I am very glad to hear you are happy with your rings and experience @Ray.It is nice to hear of things going well. Thank you!
I had no idea there were apparently so many issues with this KS. I got 5 rings and I absolutely love the crap out of them. Were there a lot of incorrect orders or something? Or is it all Life Counter Ring orders that have people upset?
Kind of bummed to hear they're having issues.
Alrighty then! Aaron is no longer the main person handling Kickstarter. I am. I am the terror that flaps in the night!
As you can see from the comments, we did finally get caught up on the emails (689), and now I am moving on the Kickstarter.
Please email firstname.lastname@example.org for the fastest service. I will be working through Kickstarter emails too, but it is a bit more complex.
There has been no change in the LCRs status. They are being manufactured now, the time that takes is not in our hands, so please, complain to the manufacturer to speed up (we'd like this too). As soon as I have the email saying they have been shipped to us, I will post that they are in transit to us.
The LCR delivery is expected the first week of December (that means they have to ship it out by this Friday to meet that.
Refunds are not the best course of action. We have paid for your rings, and you have paid for them. Give me (me) a chance to look into your issues.I'm particularly interested n @kmuzu's issue as you did not order a LCR, just a Dice Ring.
So, shall we get down to business? Email me you specific issue (sales will be faster, it is just plain easier to use, track, etc.) and give me 2-3 days. Let me make you all happy again. Remember when we were happy and excited? You deserve to be nothing less in life :).
For what it's worth, they just got back with a return I did a while ago; he mentioned they had hired and lost 3 people to help with emails and support, so it's been a lot of time lost due to that (hiring process time, training, etc.). Didn't mention the LCR's at all, though.
They must still have quite a backlog on e-mails - Just got a response to an e-mail about my LCR size from July...
Hello along with the other people do we have any update on the LCR rings? I also chose to not pay split shipping, but I am starting to think I will never see them. Any update would be appreciated, even if it is ... we are waiting on the manufacturer and they said it will take X time frame.
Is it too late to change my mind and pay for the split shipping?
I would gladly take a refund for my LCR and shipping costs. To be frank, I don't really want it at this point. I'm plenty happy with the dice rings I have had for months now.
I elected not to pay for split shipping in the original survey. Due to this, I have yet to receive any rings as I have been waiting for the Life Counter to be finalized. This was my choice and I am not blaming anyone for my choice. I understand delays happen, however in the last update (#50) dated Friday September 30, 2013, it was stated that you had made a new prototype and were waiting on mass production. This implies that this is the final version, yet after eight weeks there has still been no update.
What is the current status of the LCRs and what is the estimated time frame for delivery?