Clarification on Address Surveys
With our last update on address surveys, we noticed that there were some consistent questions, so rather than responding individually, it probably makes more sense to post the answers here:
1) Why can I not see the survey?
If you backed the Kickstarter at a tier that does not receive physical rewards, you do not have to answer the survey. You are all set!
If you were an early backer who upgraded to a Kickstarter tier, see below.
2) I need to answer the survey, but I'm not sure if I did (or I wish to update my info). Where do I do this?
After logging in to kickstarter.com, select the drop-down menu in the top-right of the site. Go to Backed Projects and select Grim Dawn. The resulting pop-up should have a button for Survey.
3) I was an early backer (pre-KS) and I upgraded to a Kickstarter tier. I did not receive the survey.
Due to the way Kickstarter handles pledges, you had to select No Reward to pay the difference between your original purchase and the tier you wished to upgrade to. Because of this, we are unable to send you the survey directly through Kickstarter. Sorry for the inconvenience. Please contact us at email@example.com with the subject line "Early Backer KS Upgrade" and the address you wish physical rewards be mailed to.
Please include verification of your original purchase (or at least the email address associated with the purchase/upgrade). Please also include the email and/or name you used on Kickstarter, if they are not the same as for your original purchase, so we can find your pledge.
4) I was an early backer who upgraded to a Kickstarter tier and I did not receive my Backer's Distinction medal.
The digital reward tiers were set up with one medal per tier, so by upgrading you essentially switched to a Kickstarter medal. However, if you still wish to have the medal sent out to early backers, please contact us at firstname.lastname@example.org with info on your original purchase and the upgrade (ex. original email) and you will be issued an additional DLC code that will award you the medal (from Kory the Keeper) in the next game update.
So that everyone has more time to respond, we will extend the deadline for address updates for the first shipment to 04/14.
Hope this clears things up!