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Victorian era, fantasy action role-playing from the lead gameplay designer of TITAN QUEST!
Victorian era, fantasy action role-playing from the lead gameplay designer of TITAN QUEST!
12,457 backers pledged $537,515 to help bring this project to life.

Clarification on Address Surveys

Posted by Crate Entertainment (Creator)
12 likes

With our last update on address surveys, we noticed that there were some consistent questions, so rather than responding individually, it probably makes more sense to post the answers here:

1) Why can I not see the survey?
If you backed the Kickstarter at a tier that does not receive physical rewards, you do not have to answer the survey. You are all set!

If you were an early backer who upgraded to a Kickstarter tier, see below.

2) I need to answer the survey, but I'm not sure if I did (or I wish to update my info). Where do I do this?
After logging in to kickstarter.com, select the drop-down menu in the top-right of the site. Go to Backed Projects and select Grim Dawn. The resulting pop-up should have a button for Survey.

3) I was an early backer (pre-KS) and I upgraded to a Kickstarter tier. I did not receive the survey.
Due to the way Kickstarter handles pledges, you had to select No Reward to pay the difference between your original purchase and the tier you wished to upgrade to. Because of this, we are unable to send you the survey directly through Kickstarter. Sorry for the inconvenience. Please contact us at salessupport@crateentertainment.com with the subject line "Early Backer KS Upgrade" and the address you wish physical rewards be mailed to.

Please include verification of your original purchase (or at least the email address associated with the purchase/upgrade). Please also include the email and/or name you used on Kickstarter, if they are not the same as for your original purchase, so we can find your pledge.

4) I was an early backer who upgraded to a Kickstarter tier and I did not receive my Backer's Distinction medal.
The digital reward tiers were set up with one medal per tier, so by upgrading you essentially switched to a Kickstarter medal. However, if you still wish to have the medal sent out to early backers, please contact us at salessupport@crateentertainment.com with info on your original purchase and the upgrade (ex. original email) and you will be issued an additional DLC code that will award you the medal (from Kory the Keeper) in the next game update.

So that everyone has more time to respond, we will extend the deadline for address updates for the first shipment to 04/14.

Hope this clears things up!

Sleet, Dan Wilson, and 10 more people like this update.

Comments

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    1. Missing avatar

      SavageHenry on

      all sorted now. kamil m. was very helpful. give him a raise and/or promotion ;P

    2. Missing avatar

      SavageHenry on

      got a reply and they asked if i wanted a gog or steam key, so maybe you can speed it up if you specify which you want in your first email

    3. Missing avatar

      Dan Wilson on

      i just received a reply, be patient guys. I can only imagine what the chaos is like on their end after all the other stuff they just dealt with for GOG keys. I have full faith they'll make it right.

    4. Greg "Scorpio" Myers
      Superbacker
      on

      @SavageHenry...I still had my original receipt e-mail with the upgrade code, sent all that info in and I haven't received a reply yet either. Hopefully we hear something before the cutoff date.

    5. Missing avatar

      SavageHenry on

      I sent an email shortly after this update with my pre-kickstarter info (though it was like 4 and a half years ago, so all I had is the email address used and the amount of money spent), but I never heard back. Anybody else get a reply (or a code)?

    6. Greg "Scorpio" Myers
      Superbacker
      on

      Thanks for clearing that up Arthur! E-mail sent!