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Victorian era, fantasy action role-playing from the lead gameplay designer of TITAN QUEST!
Victorian era, fantasy action role-playing from the lead gameplay designer of TITAN QUEST!
Victorian era, fantasy action role-playing from the lead gameplay designer of TITAN QUEST!
12,457 backers pledged $537,515 to help bring this project to life.

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Modding Tools Now Available!

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Grim Dawn's Modding Tools are now available!

With our latest game update, you can now delve into Grim Dawn's development tools and create your own content! The potential here is tremendous and we here at Crate are excited to see what the community comes up with.

The Modding Tools Guide is included in your installation folder, but can also be downloaded at the Grim Dawn website. We highly recommend that you check it out if you are interested in modding Grim Dawn as it contains some important information on getting started.

This update also includes some gameplay changes, which you can read about here: http://www.grimdawn.com/forums/showthread.php?t=37608

V1.0.0.3 is live on Steam and GOG.

Good luck and enjoy!

Arthur and the Crate Team

Clarification on Address Surveys

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With our last update on address surveys, we noticed that there were some consistent questions, so rather than responding individually, it probably makes more sense to post the answers here:

1) Why can I not see the survey?
If you backed the Kickstarter at a tier that does not receive physical rewards, you do not have to answer the survey. You are all set!

If you were an early backer who upgraded to a Kickstarter tier, see below.

2) I need to answer the survey, but I'm not sure if I did (or I wish to update my info). Where do I do this?
After logging in to kickstarter.com, select the drop-down menu in the top-right of the site. Go to Backed Projects and select Grim Dawn. The resulting pop-up should have a button for Survey.

3) I was an early backer (pre-KS) and I upgraded to a Kickstarter tier. I did not receive the survey.
Due to the way Kickstarter handles pledges, you had to select No Reward to pay the difference between your original purchase and the tier you wished to upgrade to. Because of this, we are unable to send you the survey directly through Kickstarter. Sorry for the inconvenience. Please contact us at salessupport@crateentertainment.com with the subject line "Early Backer KS Upgrade" and the address you wish physical rewards be mailed to.

Please include verification of your original purchase (or at least the email address associated with the purchase/upgrade). Please also include the email and/or name you used on Kickstarter, if they are not the same as for your original purchase, so we can find your pledge.

4) I was an early backer who upgraded to a Kickstarter tier and I did not receive my Backer's Distinction medal.
The digital reward tiers were set up with one medal per tier, so by upgrading you essentially switched to a Kickstarter medal. However, if you still wish to have the medal sent out to early backers, please contact us at salessupport@crateentertainment.com with info on your original purchase and the upgrade (ex. original email) and you will be issued an additional DLC code that will award you the medal (from Kory the Keeper) in the next game update.

So that everyone has more time to respond, we will extend the deadline for address updates for the first shipment to 04/14.

Hope this clears things up!

Urgent: Please Fill out the Address Survey

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We are getting ready to ship the physical copies of the Poster and Map very soon, but noticed that some backers still have not filled out the Address Survey. If you have not already done so, or need to update your address, please fill it out by 04/12/16. Otherwise, you will miss the initial shipment.

Thank you!

- Arthur

DLC Keys Sent Out for In-Game Rewards

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(Update on physical reward below)

Have you been longing for your massively stylish powdered wig or craving a burrwitch brew? Finally the wait is over - keys are going out now and I've heard from several people that they already received theirs and successfully activated them.

Take Note!

To see your DLC code on your Humble page, you need to first select the option of whether you want a Steam or GOG DLC code.

Once your DLC key is activated, you will get your items in-game from Kory the Keeper, who stands outside the prison entrance in Devil's Crossing.

If you need to re-find your order on Humble, you can enter your backer email into their order re-sender here: https://www.humblebundle.com/resender

If you didn't get a DLC key, double checked your backer tier and are sure you should have one, please a wait a little while, as it could take some time for all the keys to go out. If you still don't receive one, you can use this form to report the issue to Humble. Unfortunately, they aren't open during the weekend though.

It sounds like most people who requested GOG keys have received them but there are a few people who seem to have been lost in the queue, so I'm following up on that. I've just emailed them to see what the status is but I believe they're trying to get through the backlog today. If you already sent in a request for a GOG key earlier this week and don't get a response by tomorrow, you can email crate support and we'll try to contact Humble on your behalf and investigate (you'll need to provide us with your backer email though). If you sent in a key request only today or yesterday, please give them until Tuesday (unfortunately they don't work weekends). 

If you missed the last update and wanted to exchange your Steam key for a GOG key or haven't claimed a key yet and want a GOG key, you can find more info in this forum post.

The printers have told us we will be able to pick up the posters and maps next week. Once in our possession, I will sign the relevant copies, we'll get them packaged up, labeled, and shipped out. That process will probably take another week or two, so I'm thinking they'll ship around mid-April.

I'm working on Crate Story, although I've been extremely busy between release and then dealing with all the post-release distribution issues, marketing, getting the expansion project rolling, etc. I'm hoping to make more progress in the next few weeks but it's turning out to be fairly extensive, so it could be a couple months. I think it will be worth it though.

Talking to some publishers manufacturers about getting the box done and hope to make a decision on that soon. I imagine it will take a few weeks for them to be manufactured and shipped to us, then sorted, packaged for shipping, labeled etc. So I'm currently thinking maybe May or June. Will update when I get a more solid date.

Thank you all for your patience. I hope you've been busy enjoying Grim Dawn!

-Arthur

GOG game keys and DLC codes - The saga continues...

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Ugh… so key distribution for the DRM-Free release and DLC has proven to be an epic fail. I’m still not even quite sure what happened. I’ve been slow to release updates on this because I myself have been waiting for answers. Waiting and hoping to hear when and how things were going to come together with our partners who were handling this. Before I try to explain things, for those who want an explanation, let me first apologize profusely for the delay and provide the relevant information.

DRM-Free release:
  • DRM-Free build will be available through GOG.
  • You can get a GOG key from Humble using your backer email.
  • Anyone who backed through KS or on our website has the choice of either a Steam or GOG key.
  • Even if you already activated a Steam key, you can still trade it in for a GOG key but your steam key will be deactivated.
  • If your reward tier only entitles you to 1 copy of the game, then you only get 1 key / copy and have to choose whether you want Steam or GOG. 

To request a GOG key, simply contact Humble and provide your backer email. 

You can contact Humble with the following form

https://support.humblebundle.com/hc/en-us/requests/new

Select “product” and fill in the subject as “Grim Dawn GOG key.” Simply say that you’re a backer and would like a GOG key. Note that the form will say “5 day response time” but Humble has agreed to expedite GOG key requests for Grim Dawn, so you should hear back much sooner.  You can also email: contact@humblebundle.com instead of using the form

We’ve chosen to use GOG for the DRM-Free copy because many backers have requested the game on GOG and GOG contacted us saying they wanted Grim Dawn on their store. So, it seemed like a win / win. It allows anyone who just wants a stand-alone copy of the game to download it from their website and never go back. It also allows those who do want it, to get automatic updates and connect to multiplayer match-making via GOG Galaxy. 

In-Game Items: 

Humble is still trying to figure out how to get the DLC codes out for in-game items to the right backer tiers. I’m supposed to have a Skype call with them tomorrow. If I can’t get it sorted out then, I’m going to explore more drastic solutions. Somehow I want to get this done before the end of the week. I think there is a good chance that can happen but I can’t guarantee it. 

WTF Happened?! Why has this taken so long? 

Stay a while and listen; to the long, convoluted tale of woe… 

In the months leading up to release, we’d planned to use GOG for the DRM-Free release and Humble to distribute all the keys. Up until the week of release, I was still going back and forth with GOG to iron out the terms of the contract – its more complicated but the details aren’t really relevant at this point. Suffice to say, it took way longer than expected. 

We had fortunately already been working on creating the GOG build and integrating their features. Once the deal was signed, we sent them the build for testing but a few things came up that we needed to fix / they still wanted us to integrate. A lot of it revolved around them figuring out how to set up the DLC codes the way we needed them, so that it mirrored the setup on Steam. 

We had set a date for release but minor issues kept arising, we’d fix them, then they would need to retest. The release got moved to Friday the 18th but more little issues kept coming up and it basically went to the last minute. I didn’t think it was actually going to release on Friday until I woke up to an email from GOG saying they had managed to push it out. I actually have 78 emails in my inbox from the last three weeks, just on resolving feature implementation, DLC code and release issues with GOG. 

Meanwhile, the same day Grim Dawn released on GOG, I found out the key distribution on Humble had been delayed, yet again. Weeks before release, I’d talked to Humble about distributing the GOG keys and DLC codes for in-game rewards to backers and was told it should be no problem. They just needed some info on which tiers should get which rewards. After getting it all set up with Steam and eventually GOG, I provided a spreadsheet showing which tiers got what codes. 

There was a lot of confusion initially and attempts to simplify things – spread sheets went back and forth, finally a plan started to come together. I was initially told it should be ready to go about a week before the original GOG launch date. Everything was coming together for a delayed but otherwise smooth launch. 

Then it hit a snag, there were more questions, it was going to take a little longer but would still be ready well ahead of the GOG launch date, which got pushed back. I scheduled for the keys to be distributed by Humble on Thursday afternoon, the day before the GOG launch. Things were back on track. 

Oh wait… Wednesday night I see a post on the forum by someone saying they’d gotten their DLC code but it didn’t work. I was confused because they weren’t supposed to have gone out until the next day, I hadn’t written an update about it or anything and so I went to check it out. The DLC codes were indeed live but it was all sorts of messed up. For one thing, it gave people the option to select “German or German” instead of Steam or GOG DLC codes. So, I did the only logical thing, I had a heart attack, shit my pants and then sent a crazed email to my contact at Humble. They had a heart attack, shit their pants and scrambled to take it all down, since it was set live by accident. Along with the mixed up option text, some tiers weren’t getting the right keys, it turned out some of the data was possibly organized the wrong way, etc. 

The guy working on it felt like he knew what needed to be done though and assured me it would all be sorted out the next day. The following day I find out the guy I’d been working with the whole time to set this up had taken ill and needed to be brought to the ER (probably driven nearly insane by this whole process). Someone new was taking over and would try to get up to speed as quickly as possible. I was till told the following though: 

“Sending GoG base game keys out first should be feasible, but the earliest I think we could probably get that coordinated while getting our heads wrapped around the Pre-KS situation would be tomorrow afternoon (3/18)” 

Unfortunately, things didn’t really get sorted out. I’d spent a couple weeks emailing back and forth with the previous contact to reach an understanding on what needed to be done and sort out all the logistical details. Now someone new was trying to play catch up and running into the same sort of confusion. 

I asked if we could at least get the GOG keys out, since all tiers get the same game-key. For some reason, they decided they couldn’t update people’s pages with the option, so it has to be done via email / form request, as per the instructions above. At this point I don’t know if the previous person’s plan wasn’t working out or if the new person still isn’t up to speed on what needs to be done but, either way, keys weren’t sent out. 

We’re going to skype tomorrow to try to figure it all out. I’m so sorry things went down like this, I thought we had a reasonable plan in place and with each set back, it kept looking like it was going to be resolved in just another day or two but it continues to drag on. I have to say though, while things haven't gone smoothly, Humble has gone above and beyond, in terms of the amount of time and effort they've put into this for not much gain on their part. I feel like I need to buy them all a tri-beer or something once this is over. At least, while non-optimal, people can get their GOG keys. 

I’m desperately hoping to the DLC codes will go out this week as well, the nightmare can end and I can get back to making games again, since distributing them is apparently not my strong suit. Although, I do think we can do a much better job in the future, now that we’ve experienced all the logistics involved and are more aware of the options and considerations. 

 Also, since it keeps coming up: What is the long original key I got emailed? 

I’m talking about the long 32 digit keys like this: XXXX-XXXX-XXXX-XXXX-XXXX-XXXX-XXXX-XXXX 

The short answer is that they’re obsolete now. Way back in the day, long before our Kickstarter campaign, we didn’t really know how we were going to deliver the game but for some people, people wanted game-keys. Some people even emailed us / ranted on the forum saying we’d stolen their money because they didn’t get a key or anything after backing the game on our website… We hadn’t heard of GOG, we hadn’t thought about Steam but we figured we’d probably need a key of some sort and people wanted them as a proof they’d bought something, so we generated some. As time went on, plans changed, we found out more about GOG and decided it was the best option and you know the rest of the that story. So, disregard these keys, they are neither Steam nor GOG keys.

A lot of you have been very patient through this trying process and I really appreciate that. Those that haven't been patient, I totally understand why you're angry and I apologize. Hopefully we can get the rest of this sorted out soon and move on to more positive developments - like modding tools, survival mode and the expansions!

-Arthur