Frequently Asked Questions
$18 is for the full game, downloadable after release. You don't have to pay anything extra. It was just poorly worded and KS doesn't let us edit the wording now. We are expecting to sell the game for around $20-$24 after release depending on the amount of content. So we're offering it now at a little lower price as a thank you to people pledging early.Last updated:
We're sorry that we can't offer better payment options for those outside the US. We realize this is a problem but it is largely outside our control. At the bottom you can find more information about why we cannot offer PayPal but first, here are a few suggestions we've found for alternate payment methods that might be available in your area:
I received an email from a fan a while back who had come up with a solution for this and I posted it to the forum: http://www.grimdawn.com/forums/showthread.php?t=2172
Also, another backer named Matt suggested that German fans could use paysafecard and convert it into an http://Amazon.com voucher to pledge on Kickstarter.
"Treat paysafecard only as a prepaid card, that means you can't transfer money to it. Once used, you need to buy another one. So thinking about it as a CC is wrong. Now, about amazon and as far as I know, Germans can use their shop to exchange psc into amazon vouchers, but other countries don't have this option available right now and I don't think we'll see this in the near future.
I myself use psc only in steam store, it's more convenient and secure. You know, I don't need to provide any personal information, just 16 digit code and it's done. Hope it helps a little."
We found this payment method posted on the Double Fine forums:
1. Bought a Ukash voucher.
2. Converted it to a Ukash NEO prepaid MasterCard.
3. Used that prepaid (debit) card to back the project
Such a card is a (temporary/virtual) prepaid MasterCard. It works just
fine with Amazon Payments.
The Ukash NEO prepaid MasterCard I used was completely virtual: all I had to do is go out and buy a Ukash voucher; all other steps I could perform from behind my computer.
Unfortunately, for reasons beyond our control, we cannot offer payment through PayPal. We realize many people do not use credit cards and are very sorry that we can't provide a payment option for them. If you want more information about why we cannot offer PayPal, please check out this post on our forums: http://www.grimdawn.com/forums/showthread.php?t=1880Last updated:
The delivery dates for each reward tier are based on whatever part of the reward we think may take the longest to deliver, not the game date. All digital copies of alpha, beta, and full release will go out on the same date, regardless of the delivery date on the reward tier. So, for example, we think it could take a long time to produce the "Crate Story" biography, so that extends the delivery date of any tier that it is in. Our delivery estimates are conservative because we want to make sure we can deliver your rewards on or before the delivery date. Since we don't have a lot of experience fulfilling physical rewards, which are usually handled by publishers, we may have totally over-estimated some of the dates while trying to play it safe and, if that is the case, you'll get your rewards sooner.
There is also the issue of man-power. Right now we're a tiny company but if our Kickstarter goal is met, we'll be able to add more people. If we only barely meet our funding goal vs. greatly exceed it, we'd have significantly more or less people among which to spread all of the work of development and reward fulfillment, so this could also make it take longer or shorter.
The alpha, beta, and full release have different dates because they will begin at different times in development, with alpha preceeding beta and the full release coming last.Last updated:
We've gotten numerous requests for Linux support and would love to offer it but we need to make sure we reach a funding level where we're confident we can manage this while still producing the extra content that is a priority to most fans. After some careful consideration, we feel Linux would become something we could commit to at $800k. If we reach $650k, we pledge that we'll try to make it happen but wouldn't feel confident making a promise at that level. The Linux version would likely come a little after the full release.Last updated:
At $600k, we can commit to professional EFIGS translation. A little below that, it may still be possible but if we only marginally exceed our goal, we'd probably do something more community based, where we released our localization files to the community and work with our international, multilingual friends to get everything translated. Then fans could download the files for use in their game.Last updated:
We would love to offer Mac support but we need to make sure we reach a funding level where we're confident we can manage this while still producing the extra content that is a priority to most fans. We've been bombarded by request for a Linux version but have had hardly any Mac request, so we've decided we would attempt a Linux port first. The funding goal we estimate we would need to reach before we could commit to a Mac port would be $950k, however, If we reach $800k, we pledge that we'll try to make it happen but wouldn't feel confident making a promise at that level. The Mac version would likely come a little after the full release.Last updated:
Yes. For example, the $250 tier has two game keys and therefore also receives two keys for the first expansion.Last updated:
Don't see the answer to your question? Ask the project creator directly.Ask a question