Frequently Asked Questions
To see what size you are, visit our size guide at the bottom of our Kickstarter page or visit https://cortazu.com/pages/size-guideLast updated:
When the Kickstarter campaign is finished! We'll contact you afterwards to select the right size, color and model (men’s or women’s). We’ll send you an elaborate size chart to make sure you select the right size.Last updated:
We have every intention of shipping all rewards so that they arrive at your doorstep in November 2020. This is a conservative estimate, with a good amount of padding in our schedule for unforeseen circumstances.Last updated:
The cost of shipment is added to your pledge amount when you back us on Kickstarter.
The shipment won't require taxes or duties in the EU and US as we will be importing the products ourselves.
Countries outside of these areas may have applicable duties/taxes/custom fees, please check with your customs office for specific details.
*Note that we cannot alter the value of your rewards on customs declarations - the value will be declared as the total value of the items in the shipment.Last updated:
There are a few reasons for this:
- The confirmation went to your spam-folder
- Your email was misspelled (spelling is important)
- Your order is still being processed
If you have not received a confirmation within 24 hours, please tell us at email@example.com and we will help you out.Last updated:
We are confident that following the size chart, will ensure a perfect fit for the products backed.
However, if for any circumstance you wish to exchange your backed product for another size, we’ll make sure that’s possible, but you’ll have to pay for the shipping yourself.
Colors or jackets are limited and we cannot guarantee exchanges in the same color you have chosen.
*REFUNDS | As we are offering our products at highly discounted prices on Kickstarter, we won’t be able to accept refunds.Last updated:
If you live in The Netherlands or are planning to visit exciting Amsterdam anytime soon, please feel free to make an appointment to visit our showroom. Located next to the beautiful Vondelpark and Van Gogh museum, the Cortazu showroom is becoming Amsterdam’s most popular tourist spot ;)
To make an appointment click here: https://calendly.com/cortazu/30minLast updated:
At Cortazu we are happy to state that we are a sustainable brand that tries to limit the effects of the fashion industry on the planet. Aside from being a Gold Winner of the ISPO Award (the biggest European outdoor tradeshow) for most sustainable brand in 2019, we have partnered up with Justdiggit and started to cool down the planet. For every jacket sold, we re-green 50 square meters of land on the foot of Kilimanjaro.Last updated:
To read up about how to care for your jacket, visit our TLC page: https://cortazu.com/pages/product-care.Last updated:
Our new Winter collection has some amazing, new updates and features we are excited to share.
We have taken our popular Shell Jacket and have made it even more amazing with a higher waterproof rating, zip-in system to connect your other Cortazu gear, re-designed sleeve length, new and more colors, and now our Shell is made partly from recycled fabrics.
Our Mid-Layer jacket has been updated with new 3M™ Featherless FL700 insulation, which mimics 700 Fill-power down, while not bringing any hard to animals. It is made to keep you warm in almost all activities, tested to keep a person warm in up to -20 Celsius. The jacket is also water resistant to keep warm even if it gets wet. Aside from this it comes with a zip-in system so that it can be connected to our new Hard Shell. We also added a large inside pocket for your gloves/ipad and an inner pocket for your wallet.Last updated:
Gift card credit can be used to buy items in our webshop Cortazu.com. 25 Euro Gift cards can be used on items >100 Euro and 50 Euro Gift Cards can be used on items >150 Euro. Maximum 1 gift card per order and valid for 2 years.Last updated:
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