Hello North American Backers,
Thankfully we've gotten most of the product out to our backers. And I'm trying my hardest to find time to send the rest.
Basically, this is where we are at…
More or less all of the responses received by January 27, 2015 have been shipped to their owners -- nearly 800 North American backers in total. At that point, responses died off and we took the time to package and send the product out.
In just looking at the updated response forms, it looks like another 75 or so still need to be shipped -- these are people who responded after 1/27 or who had requests that we weren't sure how to handle. Additionally, some of the packages were sent back for wrong addresses.
That said, I will work on this as much as I can in my free time and hope you can bear with me until everyone has their product.
For those of you who have received the lights and have any product issues, your input should be brought directly to the attention of Copenhagen Parts: firstname.lastname@example.org.
Finally, I'll say this again and hopefully for the last time…
There were loads of mistakes along this road -- and most of them took place beyond where I could be of any help. I should have been more proactive with communication, but it wasn't actually my role -- I didn't have the information necessary to make qualified updates. After the campaign ended, my sole responsibility was to distribute the goods. And by the time the goods became available my business was already closed. The shipment expenses came out of my own pocket and the time it took to do this all came at the expense of other job and family related priorities.
It's been a tough lesson but a lesson nonetheless.
If there's a silver lining here, it's actually that a higher percentage of responses and emails I've received have been constructive if not sympathetic to the whole fiasco.
Whatever your sentiments, I do hope you'll find some closure and contentment as we ship out the last of the lights.