Backers! We've finally received news on the status of our EU Shipments.
According to our contact at the German Shipping Hub, the container has arrived and the facility has begun staging and prepping, which means that shipping to backers should begin shortly.
That being said, I would like to take a moment to apologize to our European backers for the lack of information over the last few weeks. We've had a rather bad flow of information coming from our Chinese Factory to the transporter and our actual hub. We are taking steps to better understand how to facilitate communication between all parties involved with the distribution process, as to avoid such incidents in the future.
Of course we're not going to point any fingers at exactly where this information gap happened, that would be unprofessional towards our partners, and more so, we're not clean of it either- we reacted to the problem to the best of our abilities (some of our staff were specifically assigned to figuring this flub out) but that doesn't change the fact it still happened to our product under -our- watch, so accountability must still be held with us.
So why not say this sooner? In the end, it came down to waiting until we had something concrete to tell you guys, or posting sporadic bits of information that we really couldn't verify- we made the decision to not just pass on information without verification, as we wouldn't have wanted to tell you guys something like "container has arrived!" when it's still in customs or whatnot. Given the frustration we've experienced with this situation (again mainly coming from the clogged information flow) we didn't want to add anything until we were sure it was reasonably sorted.
That being said, we will take efforts to make sure this doesn't happen again and that we have solid, actionable, information and timetables to pass along to you so the backers know exactly where we stand. As always, we continue to be grateful for the time, patience, and support of our Backers.
With great sincerity,