Soda Pop Miniatures is happy to announce that Cool Mini or Not has completed shipping on all US backer items.
Effective immediately Soda Pop Miniatures and Ninja Division will be taking over all customer service for Relic Knights, including: damaged items, and missing items or orders.
If you are a backer and need to contact us in regards to your order please e-mail us at firstname.lastname@example.org.
To ensure the fastest possible turnaround time on your order please use the following format for your e-mail.
US - Missing (For missing items or orders.)
US - Parts (For damaged or missing parts.)
If you received an incorrect item, you do not need to return the item. Give it to a friend instead! Just send us an e-mail telling us what items you received and what items you should have received using the US - Missing subject line.
In the body of your message include:
List of the missing or damaged items.
Mailing Address (Don’t forget apartment or suite numbers!)
If you are a backer outside of the US, Cool Mini or Not will continue to provide updates on the status of shipment. However, you are more than welcome to contact us with questions regarding your orders and we will do everything we can to assist you. Once delivery is complete we will be taking over all customer service of your items as well.
Please use the subject lines above but replace the country tag with:
UK (United Kingdom)
APAC (Asia Pacific)
ROW (Rest of World)
Soda Pop and Ninja Division have recently hired new people to help work through all of the e-mails and get packages out to you as fast as possible. We will begin fulfilling replacements immediately based on the stock we have in hand, and will expand to all items as soon as receive all remaining stock from Cool Mini or Not.
It is our promise to you that we will make sure every backer receives every item you pledged for.Then we can all start enjoying our games of Relic Knights!
Soda Pop Miniatures