Frequently Asked Questions
The only way to get BLISS is through our Kickstarter page here! Here is how it works:
1. You have to pledge for Reward(s) you want. You will not be charged until the campaign ends.
2. To pledge for Reward(s) click the "Back this project" button on the right side of the project page.
3. Select the Reward(s) you want in return for your pledge. Select the country you want it shipped to and finish checking out. That’s it!Last updated:
Once the campaign ends on 6th November, within 14 days, we will send you a survey for your Reward(s) detail and shipping address.Last updated:
If you ordered any of our three (3) Early Bird Packages then you will receive BLISS in December 2019. If you ordered any of our other rewards, we’re setting expectations that you’ll receive it no later than the end of January 2020. All of our Reward(s) are handmade and our current capacity is 150 BLISS deodorants per day. We operate on a first-come-first-served basis. We have inventory for EARLY BIRD rewards to ship right away.Last updated:
Kickstarter allows each backer to pledge for one Reward per campaign. However, here’s how you can order more than one Reward.
There are 2 ways:
Multiple rewards, shipped to MULTIPLE addresses
Creates a second Kickstarter account, pledge the Reward you want to be shipped to a second address. When we send you a survey for the shipping address, you will receive one survey per Kickstarter account and Reward. Please ensure you fill out each survey with a different address. Further instruction will be sent within 14 days of the campaign ending on November 6th.
Multiple rewards, shipped to ONE address
A simple way around the Kickstarter restriction of one Reward per backer is to select “Make a Pledge Without a Reward” with the total value of your chosen Rewards. If you are unsure of the amount to pledge for your order, please send an email to firstname.lastname@example.org. Alternatively, if you want to add additional rewards after the campaign ends, you’ll have the opportunity to do so through our pre-order store.Last updated:
When the Kickstarter campaign is live, you can cancel your pledge. After the campaign ends, Kickstarter distributes the money to the creator. After the campaign, we have a zero refund policy.Last updated:
*Arrowroot powder, */**WILD virgin coconut oil, Magnesium Hydroxide, ****Isoamyl Laurate, Jojoba wax, Fractionated coconut oil, ****Cetyl Palmitate, *Shea Butter, ***Triethyl Citrate, Tapioca Starch, Zinc Ricinoleate, Rice Bran Wax, Elderberry fruit extract, Lemongrass oil, Lime oil, Frankincense oil, Vitamin E (Tocopherol), Vitamin C (Ascorbyl Palmitate), Sunflower Seed Oil
* ORGANIC certified
** FAIRTRADE certified
*** COSMOS certified
****RSPO certified (Roundtable on Sustainable Palm oilLast updated:
BLISS does not contain Aluminium compound to stop sweating. It does contain Arrowroot powder and Tapioca starch to absorb sweat.Last updated:
Our beta testers have shared each tube of BLISS deodorant lasts 3 to 4 months if used daily. If you go to the gym and want to reapply after a shower, then BLISS would naturally not last as long. Some of our customers use it as a perfume or aromatherapy stick, so they used up their BLISS quickly.Last updated:
No, we are 100% cruelty-free. The bonus is that we don’t need to! Our products are made from natural ingredients from plants, seeds, fruits, trees, and minerals, and are within COSMOS standards. By its very nature, our products are safe and not harmful to you and neither to the environment.
We use the products ourselves. Family and friends happily volunteer themselves for our first round of product efficacy testing. Before a product launch, customers are invited to use the product, submit a survey, which feeds amazing intelligence for the final product tweaks.Last updated:
BLISS applies clear and leaves zero stains. If there is any white stuff, it's the arrowroot and tapioca starch, which can be washed off easily.
Yellowish stains are caused by a mixture of the minerals (especially salt) in sweat mixing with the ingredients in antiperspirant or deodorant (primarily aluminum). Some natural deodorant uses Kaolin clay or Charcoal which can result in dark stains.Last updated:
BLISS is blended with oil, powder, shea butter, and wax. Its melting point is about 50℃ or 122℉.Last updated:
If you have been on antiperspirant for a long while, Aluminium has swelled your pores to prevent sweat from flowing through. Sweat is actually an important function of our body - it helps regulate our body temperature and remove toxins from our bodies. When you stop antiperspirant, your pores will start to unclog and your sweat finally flows through. Understandably, you may experience a bit more sweat. The skin flora (bacteria) on your skin also needs time to rebalance itself - some of you may feel extra smelly. This process may take 2 to 3 weeks.
Natural deodorant does not use Aluminium. Sweat itself does not have an odor - sweat develops an odor when comes in contact with skin flora. The millions of good and bad bacteria on our skin feed on the sweat. Some of these bacteria breakdown sweat into acids that eventually cause body odor.
Not everyone experiences this and some of you may not experience any different switching to BLISSLast updated:
Yes, we do use derivatives of palm oil but - as with all our natural ingredients - we only source from 100% fully sustainable suppliers.
We are grateful you care for the environment as much as we do and thank you for allowing us to explain our philosophy about palm oil. It is not the fault of the palm but more the responsibility of the farmer.
For us, encouraging environmental responsibility is critical. Crops such as Avocado and Coconut have an ever-increasing global demand - palm is only the first victim. We, as a brand owner and consumer, should be supporting sustainable farmers. If they know they are supported for their environmental responsibility they, like us, will be able to continue to supply sustainable natural ingredients to like-minded consumers
Even though RSPO is not yet perfect, we should all be helping to make it better and not just boycotting the palm without giving the opportunity to those who are trying to make the situation better.Last updated:
We recommend using BLISS within 6 months of opening.Last updated:
We have full disclosure of our ingredients. If you have a history of sensitivities or not sure of your allergies, it’s best to perform a skin test. If you experience itching, redness, burning sensation, bump or any irritation - stop immediately.Last updated:
BLISS is handcrafted in our workshop in Hong Kong.Last updated:
Reward(s) will ship directly from our Hong Kong workshop using HK Post and its international partners. Most international partners are USPS for the USA, Royal Mail for the UK, or your local postal services. A tracking number may be available, but may not be guaranteed (depending on the particular postal service).
Note: We will be shipping your Reward(s) as a GIFT for your pledge, and declared the pledge value for custom according. Depending on where you live, particularly in Europe, you may be charged Customs and Excise Duty, and potentially sales tax. We are not able to control or predict these charges.
If you're in Hong Kong, we'll be shipping your Rewards using HK Post. There will be no tracking information for this service.
Sorry, we cannot do direct pickups of Rewards. Our shipping system is highly automated and designed to get large quantities of stuff to people quickly and accurately, but it is unfortunately not designed to allow for manual pick-up.Last updated:
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