The Pledge Manager Is Open!
Greetings all. The Pledge Manager is officially open, so it's time to fill out your orders!
All backers are being mailed a link to the Pledge Manager, where you can input your order and shipping information, and make the payment for the items you requested and the shipping cost. If you don't receive a link within 24 hours please go to https://ckpm.coolminiornot.com to access your pledge manager. If you don't know your password you may request a password reset. Make sure all your address information is correct and your pledge is confirmed and your shipping rate will be automatically calculated.
The deadline for submitting and paying for your pledge is the 12th of October.
How is the $10 credit for Season 2 backers being implemented?
As promised, Season 2 backers get a $10 bonus to spend on optional items. Once you have filled out your order and saved the changes/confirmed it, the credit should show up on your summary. Be aware that the credit cannot be applied to your basic pledge or towards the shipping cost. And also, be sure you're using the exact same user account as your Season 2 pledge.
How are the weights for shipping calculated?
We use the actual combined weight of the boxes for ground shipping, or the volumetric weight for airmail. This is determined by how each of the different carriers charge for shipping.
Why does my shipping cost more than I expected?
Any time a package needs to go via air, it'll be expensive. In the past we were subsidizing Asia Pacific backers by charging $25 (in reality $22.50 after fees) for what would be a $60 to $80 shipment. Since we're moving to an "actual cost" model, we've been working diligently to find break bulk solutions (where we ship to hubs, then ship out via ground), and we're happy to report adding hubs for Australia (which will ship New Zealand), and Canada. Unfortunately, break bulk shipping (where the packages go by ship in bulk, and then via ground to you) is not economically feasible for any destination that has less than 1 pallet load of packages, so for those of you in lower volume destinations in Southeast Asia and South America we've got no better option than to send it via airmail/courier. It sucks, but that's the economic reality. Rest assured we did explore all the options and the current rate is the best we could arrange. We have no interest in charging any more for shipment than is absolutely necessary.
Where is the VIP #1 box and all stretch goals I should get with my pledge?
All of the stretch goals for the campaign will be included inside the "Infected Pack" box that comes with all pledges. Patient 0 pledges also get the "Infected Pack" as well as Angry Neighbors and Audrey.
Will the shipment occur in phases?
No, Season 3 will ship in a single phase, which is estimated to take place in February 2015.
If you have any questions or difficulties, please drop an e-mail to email@example.com