USA Hub Emergency Shipping Plans
As all of you should be aware, our fulfillment for pledges in the US, Canada, South America, and Africa has been hampered by the port strikes. Many of the containers with Zombicide Season 3 items were late getting to us due to these issues. While we've never stopped shipping orders, we only shipped the pledges that were not affected by items that were missing at the time. Now, the situation with the ports is technically resolved, but we still have a container that's completely missing. According to our records the container arrived sometime in early February, however we can get no confirmation of where it is, or when it will go to rails.
The container in question holds the full shipment of VIP #2, Murder of Crowz, Nikki, and Miss Trish.
So what are we doing about it? Since we can't get a clear answer on when we might receive this container, and we're running out of pledges to ship that aren't affected by the missing items, we're going to enact an emergency shipping plan. We're going to have our factory redirect a shipment of the Murder of Crowz and VIP #2 boxes that were planed to go into retail and air ship them to us. We booked that shipment today, we should receive it sometime next week.
This means that two of the four missing items should get to us before we start packing affected pledges. Miss Trish and Nikki were both Kickstarter exclusives that we normally would only do one manufacturing run of, but with no news on the missing container we're going to spin up another manufacturing of these Survivors. We will have them air shipped to as as soon as they are done. So affected pledged will ship without those two, but we will ship them at our expense once we have them on hand.
If the missing container happens to show up during this fulfillment, all the better. We'll start including the missing items to pledges that have not yet been shipped, and then take care of the extra shipment to those backers that got incomplete packages.
Again, we're sorry for the delay and inconvenience, but we hope you understand these circumstances are out of our control. We'll always do our best to stay true to our backers, even if it involves considerable additional cost for us.