Fulfillment Update - April 4-13-2015
As Zombicide: Season 3 continues fulfillment, we wanted to take a moment to provide another update for our Backers. Once again we are still waiting on the final containers for the USA Hub. The USA Hub provides fulfilment for North America, Central America, and South America. The West Coast shipping slowdown has really been a thorn in not only our side, but the side of the backers for the territories listed above. While the labor dispute in the west coast has been resolved for several weeks, we are still feeling its repercussions. Our containers are in the midst of a huge backlog created from this interruption. The containers are in queue to be sent to the USA Hub, but apparently the queue is annoyingly long. Canada, your orders are suffering from the same situation. We need to have the final containers at the USA hub before we can send your orders to the Canada Hub. As always, once we have a more information in regards to this situation we will provide an update.
To the APAC territories, we believe that fulfillment is getting very near to being completely finished. We are awaiting a final confirmation from our APAC Hub. Again, we are not complete yet. Once we have that confirmation we will post another update.
Same goes for the Europe Hub. The EU Hub has reported that the vast majority has been delivered. Again, once we have final confirmation we will post another update.
Australia and New Zealand, as we had mentioned before in previous updates we are using a new hub for distribution. We have confirmation that shipping is moving forward. As mentioned in the previous update we had an issue with the tracking numbers that were supplied to us by the Australia Hub. When they supplied us the shipping list, it included the Backer’s addresses but not the pledge numbers. We need to have the tracking numbers linked to the pledge numbers they belong to in order to upload them in to the CKPM. The CKPM then e-mails the tracking numbers to the Backers. We are working closely with our Australia Hub to correct this matter as quickly as we can, but we know that several of our backers have already received their pledges without getting tracking numbers. To those backers, we apologize for not getting those tracking numbers out to you in a timely matter. We expect that this issue will be corrected for future projects.
Again, many people around the world are receiving their pledges. If you have any missing or damaged product, we do apologize for the inconvenience. We are not able to start shipping parts request until we have completed shipping out all US Hub orders. We will post and update on our Kickstarter page once we are complete, at that time, please send your e-mail to email@example.com.
For anybody that requires and address change, we are afraid that at this time it is not possible for us to alter your shipping address. Packing Slips have already been generated and prepped for shipping. We recommend contacting the delivery service to make arrangements to have you package forwarded from your original provided address. If your order does not arrive to you and is returned to the hub, please contact us and we can ship it back out to you, however, there will be a re-shipping fee.
12,000 backers is a prodigious number. We are always very humbled about the amount of interest in “our little game”. We appreciate the opportunity that you give us with every one of these projects to grow the Zombicide universe. We thank you for your support! And, as always…
The very best regards,
The CMON Team