Fulfillment Update - April 3rd, 2015
We are working hard this week and wanted give you the latest news on fulfillment for Zombicide Season 3. For the USA Hub, which ships directly to North America, Central America, and South America: we have shipped all orders we can currently fill with the resources we have available in our warehouse. We are waiting on the final containers to arrive from the west coast. Once we have those containers, we’ll be able to finish shipping the remainder of the pledges to the territories listed above. Canada, your orders are suffering from the same situation. We need to have the final containers before we can send your orders to the Canada Hub. As you may be aware, we are still feeling the repercussions of the West Coast shipping slow down. Once we get confirmation that the final containers have arrived we will update you.
We have begun to receive tracking numbers for backers located in the APAC territories. We are uploading them as soon as they come in and fulfillment is moving smoothly. Once we have completed fulfillment for APAC we will post an update.
Australia and New Zealand, fulfillment is occurring as we post this. We had a formatting issue in regards to the tracking numbers that our new Australia Hub has provided us. This has slowed us down on uploading the tracking numbers to the CKPM. We are working closely with our Australia Hub to correct this matter as quickly as we can, and get those tracking numbers uploaded.
To our backers in Europe, we are moving forward with fulfillment in all of the EU territories. As we receive tracking numbers we will continue to upload them into the CKPM. EU Hub fulfillment is still in progress. Once we have completed fulfillment we will post an update.
Many people around the world are receiving their pledges. If you have any missing or damaged product, we do apologize for the inconvenience. We are not able to start shipping parts request until we have completed shipping out all US Hub orders. We will post and update on our Kickstarter page once we are complete, at that time, please send your e-mail to firstname.lastname@example.org.
For anybody that requires and address change, we are afraid that at this time it is not possible for us to alter your shipping address. Packing Slips have already been generated and prepped for shipping. We recommend contacting the delivery service to make arrangements to have you package forwarded from your original provided address. If your order does not arrive to you and is returned to the Hub, please contact us and we can ship it back out to you, however, there will be a re-shipping fee.
We have a lot of stuff that is in motion, and will continue to provide you with updates as they the information becomes available to us. We are working a briskly as we can to get your pledges out to you and, as always, we thank you for your patience.
The CMON Team