Shipping Progress Update - 03/24/2015
We want to provide a quick status update with regards to Zombicide: Season 3 fulfillment. I will begin with the USA Hub. Please remember that the USA Hub also handles shipping to Canada, Central America, and South America. As we said in the previous update we had begun shipping only the orders we could completely fill with the stock we currently had in our inventory. We are still waiting on the final containers to arrive to our warehouse before we can send the remainder of the fulfillment from the USA Hub. Again, we wish we could send out all the games right away to everyone, but the situation created by the West Coast slowdown is beyond our control. We have confirmed that the containers are heading our way. That is the extent of the information we have at this time.
Regarding Australia and New Zealand, we should have more information very soon. Once they begin shipping out, we will begin to update you with tracking numbers.
Last week we received confirmation from our APAC Hub that they would begin shipping this week. I expect that you should begin seeing tracking numbers hitting your inboxes next week.
At the EU Hub, fulfillment is in progress. Many of you have begun to get your tracking numbers. Once we've completed fulfillment we’ll provide another update.
This week we found out that our distributors will no longer be able to ship to addresses that use a P.O. Box. If you have a physical address then you are fine. You are not affected by this. If you use a P.O. Box and your order is returned to the shipping hub, you will be contacted in regards to reshipping.
For orders that are missing anything, we’re not able to start shipping part requests until we have completed fulfillment from the USA Hub. We will post an update on our Kickstarter page once we are complete. At that time, please send your email to firstname.lastname@example.org.
We're just as eager to deliver the fulfillment to you as you are. We are moving as swiftly as we can and will continue to provide you with updates as the information becomes available.
The CMON Team