Share this project

Done

Share this project

Done
The medieval fantasy Zombicide saga continues with a horde of undead orcs, new environment features, resources and challenges!
The medieval fantasy Zombicide saga continues with a horde of undead orcs, new environment features, resources and challenges!
Created by
27,236 backers pledged $5,004,614 to help bring this project to life.

Messaggio per I backers italiani

Posted by CMON (Creator)
81 likes

Cari backers italiani, abbiamo ricevuto diverse lamentele per una incresciosa situazione creatasi rispetto le spedizioni dei pledge di Rising Sun, Smog: Rise of Moloch e Zombicide: Green Horde.

Il nostro partner per le spedizioni Games Quest ha utilizzato l’usuale sistema di spedizione applicato per precedenti invii, purtroppo qualcosa non ha funzionato e una buona parte dei numeri di spedizione indicava I pacchi in deposito nella citta’ di Cormano e peggio ancora nessun tipo di chiarimemento veniva fornito a riguardo.

Grazie alle vostre segnalazioni (grazie di cuore a Massimo Torriani per I precisi dettagli), ci siamo immediatamente attivati e di seguito trovate un aggiornamento:

I pacchi con I pledges non sono a Cormano.

Il partner europeo di Games Quest Packetport, a seguito di una serie di disservizi avvenuti in Italia (per altre spedizioni non relative a CMON), ha deciso unilateralmente di cambiare corriere di spedizione. Il nuovo corriere scelto e’ Bartolini ed al piu’ presto nuovi codici spedizioni verranno generate ed inviati.

CMON si scusa immensamente per questo sgradevole intoppo. La mancanza di comunicazione verso I nostri backers e’ ingiustificabile, ma CMON stessa e’ rimasta vittima di tale situazione ed ha potuto reagire solo una volta informata del problema.

Crediamo che in breve tempo i backers riceveranno I loro pledges, in caso di ulteriori problemi contattate (scrivendo in inglese) al nostro Customer Care. Daremo priorita’ assoluta alla risoluzione di questo disservizio.

Ringraziandovi per la pazienza dimostrata, speriamo di riverdervi presto in aprile…

Simon Carter, Adrian, and 79 more people like this update.

Comments

Only backers can post comments. Log In
    1. CMON 36-time creator on

      For any questions concerning shipping or the status of your pledge, please contact the CMON support team directly by clicking “Submit a Request” at the following link: https://support.cmon.com/hc/en-us. They will reply as soon as possible.

    2. Missing avatar

      GREGORIO GERARDO SPINELLI on

      @Marco. Il responasible che mi risponde si chiama SAM. cmq anche a me ancora non lo hanno spedito il secondo box.

    3. Federico Kecche Gaspari on

      Arrivato rising sun... green horde ancora nessuna notizia

    4. Missing avatar

      Marco on

      Arrivato tracking settimane fa ed ero contento , ma la consegna prevista è stata invece rispedita al mittente per pacco danneggiato , senza nemmeno essere arrivato a destinazione , ho aperto ticket ( a cui ancora non hanno dato una risposta ) , ora aspetto una soluzione e un nuovo tracking , una odissea sta diventando .

    5. Marco Pacchiarini on

      Thank you Gregorio, I wrote to them as soon as the problem presented itself and they told me they were looking into the problem, but not so much ready to ship me my missing products, you have been lucky. Can I ask you who was the person that replied to you?

    6. Missing avatar

      GREGORIO GERARDO SPINELLI on

      @marco @daniele if u write to them through the customer service, they answer you and they are ready to help. They r already shipping my missing one.
      https://gamesquest.freshdesk.com/support/home

    7. Marco Pacchiarini on

      @gregorio @daniele same here guys, and same with rise of moloch as well. CMON should make an update aknowledging the issue to put our minds at ease, it wasn't Bartolini that delivered them anyway, not to me

    8. Missing avatar

      GREGORIO GERARDO SPINELLI on

      @DANIELE, so we will wait for a response from them. Let me know if you have news. Same for me!

    9. Missing avatar

      Daniele Borean on

      @GREGORIO, I have the same issue.

    10. Missing avatar

      GREGORIO GERARDO SPINELLI on

      i got my box, but i ordered 2 core games, and just one was inside the box. Have you shipped them separately?

    11. Missing avatar

      Bartolomeo Argentino on

      Hi, to this day i have no infos or any response to the question asked through kickstarter, can you please look into it?

    12. Baffo on

      Finally arrived.
      The streach goals will be send with the 2nd wave shipping?

    13. Missing avatar

      Mitcharello on

      @Guz Forster: Same here; but I guess the Feral Dragon will be shipped in 2nd wave with the additional KS stuff.

    14. Marco Pacchiarini on

      A qualcuno è capitato di ricevere gli ordini spezzati in 2? a me sono arrivati sia green horde che moloch solo scatola base ?!?!!?

    15. Guz Forster
      Superbacker
      on

      Hi, I got my reward but NO FERAL DRAGON PACK. I pledged it to have this reward and instead got the cheaper one. Who I need to contact to sort this out?

    16. Missing avatar

      Mitcharello on

      Finalmente ho ricevuto il tracking number!!!!!!!
      Almeno questo...

    17. Azrharn on

      Finalmente arrivato!

    18. Alex Krutzler on

      E fu così che nel mezzo della tempesta di neve più fitta, in lontananza vidi lui, l'indomito corriere GLS che facendosi strada nella tormenta arrivò fino all'uscio della mia magione...
      E finalmente Zombicide GH è con me... :)

    19. Missing avatar

      snake1997
      Superbacker
      on

      Got It in Italy today!!!!

    20. Alex Krutzler on

      @Mitcharello: Tramite trackyourparcel.eu avevo rintracciato il tracking di GLS e così ho potuto seguirlo direttamente dal sito GLS.

    21. Tommaso Mazzoli
      Superbacker
      on

      Scatola base di Green horde arrivata ieri, finalmente!!! Adesso aspetto Rising sun e world of smog, qualcosa si muove

    22. Missing avatar

      Nicolò on

      Ragazzi anch'io non ho più ricevuto nessuna notizia, avevo aperto un ticket su GamesQuest ben 11 gg fa ma non ho mai avuto nessuna risposta neppure di li...

    23. Missing avatar

      Mitcharello on

      @Alex Krutzler: ma ti ha contattato GLS o hai provato tu ad inserire il codice della vecchia spedizione?
      Quì invece ancora nessun tracking number, risposta o miracolosa consegna non tracciata e ormai è passato più di un mese....

    24. Alex Krutzler on

      Oggi ho avuto aggiornamenti sul tracking nella pagina GLS... consegna prevista domani beautifull

    25. Missing avatar

      Giovanni Iorio on

      Hello,
      I received on 1 February the email from cmon that the package containing "zombicide: green horde" had been sent and I waited. February 18 then I received the email that there was a problem here in Italy with the shippers and everything had been replaced with Bartolini because there were problems with nexive and the city of Cormano. The next day I am sent an additional mail that gave me another number of shipping but tells me again cormano, and there are no updates. What happened? How much longer do I have to wait?

    26. Missing avatar

      Evilshun on

      Arrivato stamattina, nord Italia, ma non con Bartolini come segnalato, bensì con GLS, che mi ha mandato preventivamente una mail avvertendomi che oggi sarebbe stato in consegna.
      Ora si attende tutto il resto. Avrei preferito un'unica spedizione con tutti i bonus, le espansioni e gli acquisti supplementari.

    27. Mirko Pomella on

      arrivato stamattina, in nord italia. nessun invio di nuovi codici di track.., arrivato e basta!

    28. Alex Krutzler on

      Is there any news??? 8 days have gone... "We will give the highest priority"... Are you shure????!!!!

    29. Missing avatar

      snake1997
      Superbacker
      on

      New tracking numbers??

    30. Fred Dod on

      Nothing received in France...

    31. Missing avatar

      Camron Figg on

      Just got the core box only yesterday but I'm I the only one who can't read the update looks like its in a different language....

    32. Daniel Richardson
      Superbacker
      on

      Just got core box in Louisiana , us

    33. Marco Pacchiarini on

      situation has not improved at all, I received new tracking numbers but they are not active. Please look further into the problem. Cheers

    34. Charlie Dunlap on

      Just got the core box in today. posted here as this was the most recent update at this time.

    35. Missing avatar

      Christopher on

      I also live in Canada, and have no updates on the status of my package. Would appreciate more information in regards to this.

      Thank you.

    36. Missing avatar

      Hornoy on

      Hello, I see that a lot of people have started receiving their boxes. Regarding mine I have no news to know if it is sent or whatever. How can I get news?

    37. Missing avatar

      NathanMannell on

      I live in Canada have the games been delivered yet? I've got little to no confirmation from you guys about anything. Is there an email I can get for more info

    38. Massimo Molinaro on

      Same here, and when I reply to that email from support@geekfunder.com,that's the answer

      **This is an automated message. Please do not respond to this email. See instructions below to contact CMON customer service.**

      Hello,

      The support email address you have attempted to reach is no longer active.

      Please visit our support website at https://support.cmon.com. If your question isn’t answered by our FAQ, you can contact a member of our customer service team by clicking the “Submit a request” link at the top of the page. When Submitting a Request, please fill out all pertinent information which will assist us in resolving your issue faster.

      Thank you for your continued support.

      *** This is an automated response and contains details on how to get additional assistance. This ticket will automatically close. ***

      ...

    39. Missing avatar

      Fede
      Superbacker
      on

      Same here, day after the message i have got a new email with the same link to nexvie but now from Gamefunder not Gamesquest for this an Rising sun i'am in the same situation, the funni part is that i had same message (Gamesquest and after Gamefunder) for the playmat of rising sun and after some days i received it.

    40. Missing avatar

      Daniele Borean on

      Same here for Green Horde and SMOG. Cormano-Nexive with the new email after this update.
      I only hope that my pledge will arrive safe.
      I pledge other two CMON Kickstarter, and this is the first time that I saw that issue :-(
      But since during the Kickstarter the shipping estimate was in summer, if I get the pledge (safe) before April, I will be happy :-)

    41. Azrharn on

      New e-mail but again nexive??? I m very disappointed

    42. Missing avatar

      Mitcharello on

      @Daniele MP, Damiano: Same here.
      That thing is getting annoying....

    43. Damiano on

      @Daniele MP the same happened to me... :(

    44. Missing avatar

      john sebastien coté on

      why do i get a email in italian ?? i didnt order it in that language .. hope there is no mistake...

    45. Daniele MP
      Superbacker
      on

      Geekfunder had sent me a wrong trace. Now they sent me the track that Gamequest sent me with the NEXIVE courier stopped in Cormano.
      At least they fixed the pledge manager who told me that my copy had been delivered to Australia.

    46. Missing avatar

      AndreaMec on

      I received a new tracking number from Geekfunder but it is the same one already sent. It indicates that the parcel is in Cormano... What's happening again?

    47. Missing avatar

      Marcelo Navarro on

      Em vista de como são tratados os brasileiros, isso se parece até com VIADAGEM.
      Nós brasileiros ainda nem recebemos código de postagem. Isso porque essa tal CMON usa mão de obra dos brasileiros. É foda!

    48. Ikael on

      C'è scritto per i backers italiani: che cazzo c'entra il Texas o Montreal?
      Premetto non me ne fotte nulla di Nexive e nulla ho a che fare con quella ditta, ma... mi chiedo perchè dare la colpa a Nexive?
      Ho pledgiato sia Green Horde che SMOG,... non so perchè ma ho la strana sensazione che riceverò tutto in un'unica spedizione... se cosi sarà vorà dire che ho pagato due spdizioni per averne una... vedremo...