Already got a reply email. They are looking into it.
Email sent, from Belgium.
... Playboy Bunnies, obviously.... :-)
"We've completed shipping from ...... EU warehouses for wave 2"
Yeah, sure, and the EU packages will be delivered door to door by Palyboy Bunnies dressed up as Samaritan troopers....
Czech Republic here (they are sharing the love). Email sent.
Another onr from Denmark.... Email sent!
I originally Battlefoam as CMoN were not answering my emails who washed their hands (as you can imagine) and said only CMoN could help me (cry) but did give me a US phone number (I'm in UK). Has any one tried ringing CMoN to see if that gets anything resolved?
Hum. It seems that there's impossible to find at least one guy in Belgium who has received his package. I think that they sort parcels by countries. It could make sense for the transporter ("ok postman, today, you'll have 100 parcels to take off for Germany, tomorrow it'll be 150 for France"). It's probalby easier to work like this. And I believe that the Belgian (and probably Duthc) serie has been completly forgotten :(
there was an issue a couple of months ago where packing slips were printed before the figures were even in the warehouse and this triggered emails going out to say stuff had been dispatched. Could the same thing have happened again? Will we be seeing another update in a few days, saying ' Sorry, we're not really done. Again'?
Red Squid: It's Italy, too!
Looks like it's mostly Belgium, the Netherlands and Denmark by the way... weird. Hope they can give us some more information on the status of our packages soon...
Or the actual packages themselves of course...
@raspoutine: their customer service IS not excellent at all! Ok, it might have felt that way to you, but one case is not a good basis for making a claim that the entire customer service is excellent :| Apparently there are a lot of customers that have also sought contact, but didn't even get a reply, or a reply that only told as much as, "hold on, we're working on it" and then a couple of months no news at all.. Don't tell me you think THAT is excellent customer service..?
e-mail send from Denmark as well... looks like EU shipping is seriously messed up
So now will you check your messages so I can get an answer about the DVD that only has 40-something seconds on it? Thanks!
@Neilsen and @Andy E. That's exactly what they told me a week ago...
On a (somewhat) positive note I emailed CMON that I hadn't received my tracking number and had a response within 15 min.
The only (potential) downside is that my response was exactly the same as Nielsen's "Your packing slip has been printed and once your order ships, I will email you your tracking number." Hoping it's not a automated message...
Just got an email back that they have printer my packing slip and will email a tracking number once they ship my stuff.
Get your shit together, CMON.
Big time bummer for those still waiting. Talk about confusion.
Maybe they just lost track of their progress and messed up the packing slips or something, and now they want a helping hand in getting that sorted ;-)
Another one from Belgium here, email sent.
So what happened, did they all get stuck in customs or maby quarantine cause like, you know there's like this nano virus inside that turns people into like technozombie things... just kidding :-)
Hope this gets sorted out soon.
Denmark here, e-mail sent.
I'm from Belgium as well, email send!
E-mail sent from Greece.
Now that I'm home to see, my package was received safe and sound in remote Oz. :)
Email sent, I'm from Belgium ...
Email sent from Italy :\
E mail sent
Fuck me. It got shipped to my old apartment a month ago. Here's hoping the package didn't get thrown away. :/
do we actually have to got some sort of shipping conformation or do we just wait a couple of days for the post office to do their work ?
Denmark here. E-Mail sent.
Man, I didn't realize it was that bad! Is it just us in the EU having these problems? Time to give a stern lecture to the guys of Battlefoam!
@raspoutine you're lucky. Nothing received here and I have got a reply to one in about seven emails and queries I have sent CMON.
Nothing received. The Netherlands.Blah! Email sent.
So it seems most of us in the Netherlands AND Belgium are forgotten? How can it be that two countries have not recieved their packages yet?
Hope this is an isolated incident, and this doesn't repeat itself for other CmoN projects. really want my Zombicide2 to be delivered on time
I'm from Belgium; Email sent....
@RED: I'm from BE too and did not receive any info at all. sent mail to cmon.
@Red : it could bne a good idea if everybody here notify his (her?) country. It seems to me that French backers has been served but I can't find trace of delivery for Belgian or Dutch. Is it possible that they forgot a whole serie of countries ? Btw, I'm from Belgium.
@Red, a friend of mine recieved his in the Netherlands about a month ago. He didn't order the scenery pack so I assumed those orders got out of the warehouse first
Hope everything works out well for everybody....including myself. Email time.
Email on its way.
I noticed that most Dutch people didn't get anything yet, does anyone know of someone in the Netherlands that did receive their package..?
seriously? How is this possible?
Well, e-mail on its way...
ok...15 forgotten backers comments in what ...15 minutes ? And tonight (EU time) when guys will come back from work and check mails, it will be 100 ? 200 ? How can you "forgot" so many backers ?
Forgotten as well :(.
I contacted CMON support and the service was excellent. I was contacted fast (within 48 hours), and was kept updated throughout the process. My package was sent quickly and I can only recommend that you get in touch with them if you have a problem. Their customer service is excellent.
nothing here either... I'm actually glad we got this update, I completely forgot about Sedition Wars meanwhile... (auch, that I even dare to admit this here...)