I submitted a request for replacement parts for missing items several weeks ago.
I was assured that they would be sent, I have received nothing.
I contacted again and was assured that I would be given contact details for Battle Foam so I could chase this up. I received no contact details.
I contacted again and was told that someone would be contacting Battle Foam on my behalf to chase up my missing parts. I have still received nothing.
The last contact was on October 15th, I have since contacted three times, and have had no response.
I am being ignored when all I want it what I have already paid for.
Where is my stuff which I paid for months ago!?
6 weeks ? You're optmist. If BF really send only the Zombicide 2 parcels at the moment, they'll only restart the SW process in a month (at least because the Zombicide process seems really slow). So, we'll maybe have the SW wave 2 during december or even january...
If comments that Battlefoam have told SW backers who visited that they have dropped shipping of BfA wave 2 in favour of Zombicide 2 at the instruction of CMoN are true, then looking at the speed of shipping being reported (by CMoN) for Z2 on that kickstarter, it would appear that anybody in the EU who doesn't currently have their BfA wave 2 package won't be getting it before November.
What a shocking state of affairs. How difficult would it have been to complete shipment of one product before starting the next?
Oh and "EU shipping will also be done soon after" looks to be something like 6 weeks!
Belgium here: all quiet on the Western front. Except now I've got a ticket number in the CMoN system regarding a refund for this mess.
I'm no longer interested in any of this SW cr@p. I've totally had it with CMoN and SMV. Their lack of communication was simply the final straw. I'ld rather spend my hard earned money on suppliers/vendors that appreciate me as a customer
Belgium here : still nothing :( no news, no tracking number, no minis...
well no news for Belgium for now. maybe they fell asleep?
My big thank you to Studio McVey and CMON. Received my package. It was a long run. But lessons are learned i think. Lets see what happens in the future. I can't wait for it.
Im living in Holland and nothing here
@DavidP : Also from Belgium. Nothing for me yet.
@Jason Less than 67 when you think how many people STILL haven't received anything. I've emailed Battlefoam and CMoN and had no response from either. Such a poor experience :(
Sadly somebody does always have to be last (though perhaps it's unlucky that you guys in Belgium seem to draw the short straw every time). What gets me though is that it would appear that CMoN define "soon after" in terms of weeks rather than days.
Battlefoam started shipping on September 2nd. That's a staggering 6 weeks ago to ship something around 2000 packages (less I think - I seem to recall CMoN stated way back that there were less EU backers than US/RoW). 6 weeks is 30 working days (assuming 5 day weeks) - so they have shipped on average just 67 packages per day. That's just crazy.
@Poul : same situation for me (for Sw and Zombicide S2). I'm in Belgium and it seems to me that some countries are always served last. It seems that Belgium should be renamed Zelgium if they made package by alphabetical order...
And still nothing. Guess who i will not throw money after again.
Just an update that I have received Wave 2. Location : Singapore, Asia
Still no mail, no update, no tracking info and no items recived. And the story is the same with Zombicde season 2
@Jason Jardine, Actually the model that both Barkers are cast from were the same. They probably used either a metal of resin cast barrker, modified his arms and added appropriate suit parts to him so before being cast both models would have had the same heft and size origianally - well there goes the argument that they were made intentionally in a more realistic scale BS. This casting product is so bad its laughable
so, I have nothing yet, no mail, no tracking, rien de knots! how about updates C'mon? when are EU being shipped out?
Received Wave 2 last night!
Terrain looks fantastic, tho the drones & bonecrabs are 2x too large.
Guides for most of the models, and all the tricky ones, are up on the SMV forums.
Do you know if anyone published a video or instructions for assembling some of these minis ?
Did you receive a shipping notification in advance?.
Just received mine (USA). It's complete, I don't think anything is missing, but I won't know for sure until I assemble everything.
The terrain pack is very nice. The quality of the miniatures is however not on par with wave 1. The scale of the miniatures is about 20% less, and they lack bulk (even Vin Diesel looks scrowny!). The material seems different as well, a lot more shiny, but that's no big deal since I'll probably prime them even if I don't paint them. Globally I'd say it's a bit disappointed compared to wave 1, but usable.
hold the two Barkers up next to each other Tobias - don't you think it might have made sense for them to have the same sized heads and bodies, what with them being equipment variants of the same character?
Another confirmed arrival in Germany: I received my box today. All seems in order and at first glance I can't understand what all the fuss is about regarding the size differences between Phase 1 and 2 miniatures - at least not for the main contents of thr Biohazard Phase 2 package. I didn't order any add-ons. Quality wise, all seems okay to good, too, really like the terrain pack and the bone crabs!
Still nothing in Denmark. No reply from the people who are in charge of sending it out either.
Sadly I don't think they can hear us at SMV or CMON over the piles of money they are throwing at each other. If there was just one issue or delay you'd understand, but something wrong with every part of this operation and then not talking to the customer about it just smacks of dodgy/poor business operations. I still haven't had wave 2 yet but judging from people's response I think I may be having more fun checking this thread than getting the miniatures...
Nothing in Italy...
Starting to worry...
Live in Texas; got mine today. All was there.
got my stuff in Germany today
Another week has passed and no tracking or package for me.
remember when they said they were gonna be done with the US last week LOL
Finally got my Terrain Set, painting guide, and extra miniatures. It took 15 months, but worth the wait. This is my first completed Kickstarter as a backer. Now I have a reference for how long I will have to wait for the other Kickstarter projects that I belong to.
Havent recived anything yet and is still waiting for tracking info as well.
Just got my UPS mail that its finally in the line :-)
So tis Thursday now... wonder if mine will ever turn up...
Whats the score with replacement cards for the biohazard minitures? Ive just looked in now and I don't have them.
Got mine today but it has someone else delivery con note in the box??? Plus the missing some bits as some of the plastic bags where open and bits missing. Having problems on trying to workout whats what. Sent a email to CMoN waiting on reply.
I don't think we've been told to do that officially Marek, although it does appear that CMoN are redirecting issues to Battlefoam. I'd say if you hear nothing after the next week (BF do appear to have been quick with responses so far), then it would be worth contacting CMoN as well.
Got mine a couple of days ago - missing a THI suit that must have escaped through the damaged shipping box. Emailed Battlefront about it, but not sure if that was the right thing to do as a UK backer?
Anyone needing to see their invoice should go to the pledge manager and check their invoice there. https://ckpm.coolminiornot.com
Daniel, compare Hexen with a helmetless samaritan or wave 1 kara (non-resin). Notice how Hexen's head is half the height and half the width of every wave 1 model? and her wrists are actually thinner the the muzzles on any of the weapons? She's a great sculpt, but the scale is ridiculous. Neither CMoN nor SMV should ever have allowed her, the calamity crew, or ridley, ever to leave China. They really should have delayed the project by 3 months and gone back to the drawing board with these models as they are not, by any stretch of the imagination, remotely in keeping with the rest of the set.
I just received my package today. I never once received an email with tracking, and I've been checking my spam trap folders regularly.
Quality is reasonable in my opinion, based on a careful inspection of everything. I also received everything I ordered. I'm glad I kept my order notes from the KS funding period, otherwise I would have had no idea if anything was missing. :-/
As an aside on scale, just think of the SW troopers as enhanced humans. And the rest as not. ;-)
Good lord...I'm pretty sure I got someone else's package. I've got extras I didn't order, multiples of some characters, and missing half the extras I did order. The level of flash and mold lines on the figures are a lot worse than anything in the initial shipment as well.
That said, the actual sculpts are lovely and should be a ton of fun to paint once I get them cleaned up. The head crabs are adorable as well.
I'll have to send an e-mail when I get home so I can get the rest of my stuff.
Got mine, it's terrible. I'm struggling to work out what I should have cos nobody thought to include a manifest.
I certainly think my view is coloured by the poor public relations in the project but it's still a poor product.
It looks like it was produced without any love. That's not McVey.
Also, to anyone making comments about the scale being ok on the extras, just compare them with resin Kara. It's tragic. Unless she's supposed to be some kind of mutant giant, in which case it's an awesome job :)
Mine did arrive on the 25th. I got the email that it shipped on the 25th, also. Per the USPS website it was picked up by USPS on the 23rd. Everything is there and intact. I like the terrain pack the best.
Got mine today! Everything is awesome, but I got a Ramirez in my Hexen pack... so I have Strain Hexen, and two regular Ramirezes. Check your package!
Nothing yet for EU? (at least, I did not get any shipping mail)
Received my wave 2 today, as scheduled. Everything looks good,