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A dungeon crawl board game with no game master. Explore the darkness for loot and experience, facing hordes of awesome miniatures.
A dungeon crawl board game with no game master. Explore the darkness for loot and experience, facing hordes of awesome miniatures.
A dungeon crawl board game with no game master. Explore the darkness for loot and experience, facing hordes of awesome miniatures.
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22,361 backers pledged $3,560,642 to help bring this project to life.

Resolving a Printing Issue

248 likes

Hail Lightbringers!

As backers started receiving their pledges, it was brought to our attention that there is a printing issue in a few of the cards from the Massive Darkness core box and some of the expansions. The problem occurred with a few cards that display a colored dice symbol inside a black special ability text box. It would seem the factory ended up printing the colored symbol on top of the solid black color, so it became very hard to make out properly. Unfortunately, as this only happens in very few cards, our quality control process didn't catch this printing issue.

The core box cards with this printing issue.
The core box cards with this printing issue.

We apologize for this problem, and want to assure our customers that we will make things right. We are printing packs with corrected copies of all the affected cards (24 in total, encompassing the core box and some expansions) and we will send the appropriate number of packs to all our backers as soon as possible so they can replace the problematic cards. We don't yet have a clear timeline, but we'll keep you updated as more information is made available.

Here is the list of affected cards:

  • Massive Darkness - 7 cards (G023, G024, G037, G038, G043, G046, G047)
  • Troglodytes - 5 cards (G074, G076, G078, G081, G083)
  • Elementals - 2 cards (RM14, RM18)
  • Warrior Priests vs The Spearmaiden Cyclops - 1 card (H011)
  • Sorcerers vs Lord Tusk - 1 card (H016)
  • Lightbringer Pack - 6 cards (RM45, RM53, RM59, RM46, RM54, RM60)
  • Black Plague Crossover Kit - 2 cards (H026, H028)

So your gaming doesn't suffer until the replacement packs arrive, we are providing in the links below the proper print files for the 24 affected cards. This way you can either use them as references, or make home prints to use for now.

MONSTER CARDS FRONT
MONSTER CARDS BACK

HERO CARDS FRONT
HERO CARDS BACK

For the Darkness is Massive, and full of terrors!

K.Lenae, Alex [T3N0R], and 246 more people like this update.

Comments

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    1. Missing avatar

      Alan Batson
      Superbacker
      on October 4

      Replacement cards recieved - Australia. 2 issues though, mobile and email address, both of which I am rather private about, printed on the label (not happy) and the envelope containing the cards had popped open and the non-taped end during transit. Fortunately all cards are there, but the potential for loss of product from inferior packing was significant.

    2. Ádám Ladányi on September 27

      The replacement cards have arrived, thank you! (London here)
      ...although I was a bit disappointed that my email address and phone number has also been printed on the address label, revealing it to anyone getting in touch with the envelope...

    3. KZ (KingZombie)
      Superbacker
      on September 24

      Howdy!
      We will be getting replacement cards for our extra crossover sets as well, correct?

    4. Francesco Rapisarda on August 25

      Hello you send me a Lightbringer pladge but you dont send me the Black Plague Crossover and the replacement cards, thanks

    5. Brian Roth
      Superbacker
      on August 16

      Nothing in NY

    6. Michael Brooke on August 11

      2 scepters of different levels (3 & 4?) have identical stats.. is that supposed to be?

    7. Missing avatar

      Amr Helmi
      Superbacker
      on August 9

      Nothing in Maryland.

    8. Nathan Keller on August 9

      Man oh man, I honestly thought I would have the game by now, quick questions. How long is it going to take to get our hands on the correct cards that are misprinted?

    9. Missing avatar

      PetER on August 8

      @Thiago/CMON - Sry, think this was already asked... I didn´t have dice in my box. Which e-mail should i use for the replacement?

    10. Missing avatar

      Jörg Nottebrock on August 8

      I'm still waiting in Germany

    11. Missing avatar

      James Edwards on August 8

      Current rumor is US shipments are stuck in customs.

      CMON has no control over that.

      Maybe we could all send tweets to Trump to get that fixed so we get our Massive Darkness sooner and he could tell everyone he did something awesome.

    12. PKDeathDealer on August 7

      still waiting in Philly. highly annoyed at the 4 month delay and lack of tracking number :/

    13. Jason Masarik on August 6

      Nathan Keller - Not here in NY.

    14. Nathan Keller on August 5

      Has anybody received the game in the US yet�

    15. Dyne1319
      Superbacker
      on August 4

      Any idea when Canada is gonna ship

    16. Brian on August 2

      @Mike - Clearly Thiago Aranha does - since he fixed it and Brian confirmed on BGG it's fixed.

    17. Brian on August 2

      @Mike - Clearly Thiago Aranha does - since he fixed it and Brian confirmed on BGG it's fixed.

    18. Mike the Knight on August 1

      @Brian Torrens
      You should notify CMoN of that problem by mail since I am not sure they read these comments. It's pretty important info.

    19. Ratimir, awaiting the Ringtail Frogdog
      Superbacker
      on August 1

      @CMON Any chance you could squeeze in a corrected Zombicide card for Sarah? Her Dreadnought skill should be Ironclad in Black Plague.

    20. Skritter on August 1

      Did the question by ‘Sabata Superbacker’ as re-quoted below get answered.

      Are multiple card packs replacements going to be based on the number of pledges we ordered or the highest number of extras we bought in any affected cards?

      =======================================
      Sabata Superbacker 2 days ago
      Question in regards getting the extra packs, you say that if you got multiple pledges you get extras packs, is that based on the base pledge number or the highest amount of add-ons affected. So if you got say 3 of the same add-on that is affected, will you provide 3 packs to resolve the issue or just 1 because of only 1 base pledge?
      =======================================

    21. Thiago Aranha Collaborator on July 31

      @Brian Torrens: Please try downloading the file again and printing it out. I believe the issue has been solved.

    22. Brian Torrens on July 31

      @CMON Just a heads up. Your pdf of the replacement materials still has the same issue. The dice icons are set to overprint, not knockout as they should. The pdf looks fine on screen, but when printed, you will encounter the same problem. I printed out a set on a Xerox Versant 2100 and it's a no go. Any chance you can fix the problem and resend the pdfs to us?

    23. Marc Caubet Serrabou on July 31

      Great! Thanks @CMON for reacting quickly!

    24. Alastair Christie on July 31

      @CMON - Thank you, that's a great response to an unforseen issue.

    25. Wiebke Timm
      Superbacker
      on July 31

      @dhoje: I have received my stuff on Saturday in Germany. A friend of mine (Germany as well) has nis received it yet.

      So no reason to get nervous just yet. :)

    26. Missing avatar

      Robert Evans on July 30

      Is there an ETA or any type of tracking info to see where specific shipments are or when they will arrive because I haven't received anything yet.

      I'm just curious. Thanks and greatly appreciated.

    27. Missing avatar

      Jack Rogers on July 30

      Thanks for the catch, the admission, the temporary fix and the long term solution.
      "For teh Darkness is Massive .. and full of tErrors"
      8)

    28. Rjresu on July 30

      I've recently moved. Is it possible to have the corrected cards sent to a different address than the initial pledge?

    29. Missing avatar

      Scott Horan on July 30

      Well played Cmon, well played! �

    30. Missing avatar

      Federico on July 30

      This project is cursed....

    31. Missing avatar

      Markus - the redeemed on July 30

      Thanks for sending us replacement cards and providing the pdf's to cover the time.
      Bonus thing: I'm so excited for having purchased the Elementals again. Pillar throwing rocks! :-)

    32. Nerds to the Rescue
      Superbacker
      on July 30

      Where do we change our shipping address for these card update packs?

    33. Nerds to the Rescue
      Superbacker
      on July 30

      Where do we change our shipping address for these card update packs?

    34. Alaric Cantonain on July 30

      CMON, thank you very much.
      It's the best way to react : good communication and pledger satisfaction.
      Long life to CMON.

    35. Jason Brown
      Superbacker
      on July 30

      +1 cudos to CMON for fixing this. Its going to cost a bundle to do. For comparison check out the Ghostbusters II board game campaign.

    36. Isaiah Tanenbaum
      Superbacker
      on July 30

      @Brandon, it's kind of small in the picture, but if you look at the descriptions (in the black area of the text) you can see that the dice pictures are very dark. They would be all but impossible to distinguish in real life.

      Compare them to the corrected versions on the PDF and you'll see the error right away.

      With only 24 out of hundreds of cards affected, I can see how this could have slipped through QA. It's still unfortunate, but good on CMON for making it right, even if it takes a bit of time.

    37. Missing avatar

      dhoye on July 30

      That's a good thing to inform us :) does someone know if european backers have receive their box yet ?

    38. Brandon
      Superbacker
      on July 30

      I can not see the error

    39. DimAnd on July 30

      I have only one thing to say about the whole issue...Respect to CMON and the way you handled this!!!

    40. Jonathan on July 30

      I am telling u its the curse of the UNICORN !

    41. Greg W. on July 29

      Impressed with the ownership of the issue and providing a backer friendly correction!

    42. Da Homeless on July 29

      Good communication. Coming up with a solution straight up is much appreciated as well. Good job guys!

    43. J. Brian - Cage the Hellephant on July 29

      Seriously, straight up communication. Thanks CMON!

    44. Brian on July 29

      Thanks CMON - looking forward to the fixed cards down the road.

    45. Batei on July 29

      Thanks CMON for being so stand up and coming through once again. A lot of backers deserve less. ;)

    46. Adam Sergison on July 29

      +1 to good customer service. Thank you!!!

    47. Blaze Storm on July 29

      This is why you guys are the best at what you do. Guaranteed quality, you know exactly what you're going to get when you back a CMON game, and if there are the inevitable issues, you take care of it straight away.

    48. Philluminati on July 29

      To recognize, that somebody did a mistake and have the courage to apologize for it, is more worth, than to send the correct cards. Thanks for being so honest and correct "your"mistake.
      P.s. Could you send a PDF with the correct cards, that we'll able to play as long we get the right cards?

    49. Philluminati on July 29

      To recognize, that somebody did a mistake and have the courage to apologize for it, is more worth, than to send the correct cards. Thanks for being so honest and correct "your"mistake.
      P.s. Could you send a PDF with the correct cards, that we'll able to play as long we get the right cards?

    50. Clint Lee Werner on July 29

      Very fast address of a glitch in the system. Bravo. Some other companies could learn from this kind of response.