Shipping Update + Missing Attachment Cards (7/11/2018)
Backers, we have some items to address with this update, so please be sure you read everything here!
Dreadfort Captain + Champion of the Faith Attachment Cards
As backers started to receive their pledges, it was brought to our attention that the Alternate Sculpt Dreadfort Captain and Champion of the Faith boxes (included with the House Bolton Cutthroats and Knights of Casterly Rock Optional Buys, respectively) were shipped with no Attachment Cards for the models.
We apologize for this problem, and want to assure you that we will make things right. We are already working on printing packs with the cards and we will send the appropriate number of packs to all our backers who purchased these items as soon as possible. Unfortunately, we don't yet have a clear timeline, but we will update you once we have more news.
Quick Hub Updates
Before we get into the bulk of things, if you haven't read last week's Update in regards to shipping, please do so now, since most of the information here is continuing from there.
First, a brief update from each Hub:
- Australia: Pledges are continuing to be shipped and delivered.
- Asia: Pledges are continuing to be shipped and delivered.
- Europe: Pledges are beginning to be dispatched, though majority are still being prepped and processed through the Hub.
- Canada: Pledges are being processed and delivery should begin soon (with initial orders beginning to arrive possibly by the time of this update).
- USA + Rest of World: Pledges are being dispatched while more are being processed through the Hub.
Frequently Asked Shipping Questions
This is going to majorly be the same questions we previously answered, but they bare repeating. Please note the first two in particular, as we've been getting an influx in those questions specifically:
My pledge arrived and I'm missing a ton of stuff!
Please be aware that due to the quantity ordered some pledges were shipped in multiple boxes. These boxes might not all arrive at the same time, depending on how they are handled by the delivery company. Each package should be labeled "Package 1 of 2, Package 2 of 3" etc etc depending on the methods of the delivery company (aka local mail, FedEx, etc). Sometimes these packages arrive the same day, sometimes within days of each other, sometimes more spread out. Unfortunately this is a factor beyond our control.
People in the same town as me are receiving their pledges but I haven't!
Pledges are shipped as they are processed in the facilities. This is not necessarily done via postal code/area/region. Also, as mentioned, shipping has only just begun for most regions- the majority of backers would not have received their items at this point.
Can I change my shipping address at this point?
No. As stated back in the Pledge Manager deadline, labels are created at the factory for expedited shipping once packages arrive at the hubs. If you are no longer at the listed address you will need to contact your local mail carrier and/or set up an address forwarding service.
Where can I get a Tracking Number?
Tracking information is uploaded into Geekfunder as it becomes available.
I just checked my Geekfunder and my order is Unconfirmed. What does that mean?
That means your Geekfunder Pledge Manager was never finalized. At this stage, by Confirming you will be added to the Late Pledge/Confirm queue, meaning your pledge will only now be processed from the factory, routed through our US Hub, and dispatched- if items are available. This also will only occur after all other global shipping has been completed. Would advise you to submit a ticket to Support for further details.
I've received my pledge but I am missing items/something was damaged. Who do I contact?
Please submit a ticket to our Support Site. This is the official channel to handle any such issues.