Use this space to cheer the creator along, and talk to your fellow backers.
Have a question?
when i get?
Received my bottles on Monday - kind of. I was also missing a tea accessory that I ordered. Additionally, my bottles were the wrong color. I had initially contacted Closca last week inquiring about the status of my shipment and was informed my second choice colors were unavailable. I was told I could choose from a handful of colors they did have in stock. I asked when the colors I requested were expected to restock, and instead was shipped three of the same color (which doesn’t work for my family). I never received an answer for when the color choices we wanted would be back in stock. My follow-up email, sent the same day I received the incorrect bottles, has also gone unanswered. (It’s been two business days for them, my initial request was responded to almost immediately. Even a “let us look into the situation and get back to you” would’ve been appreciated. Instead I feel like I’m being ignored, hence my post here.)
I haven’t used the bottles yet because I am holding out hope that Closca will make this right. I understand the manufacturing delays, and while I’m disappointed in the delays, they have zero impact on my frustration with the situation. We were told the bottles were in stock and to pick a delivery window. I inquired about the delivery window and was told that, in fact, my bottles were not available. Instead of answering my follow-up question about an estimated restock timeline, I was shipped three bottles without any confirmation if I was willing accept identical bottles or if I would prefer to wait even longer.
And even if I end up having no recourse to get colors I actually requested, I’m missing my tea accessory. Hopefully I can come back soon and let everyone know that Closca takes care of their customers.
Backer #1060. Finally received a package from the kick starter that I back to back in November 2017. However, I ordered three bottles and I only received two bottles and one of those leaks from the bottom. At this point is it possible to get a refund? Or are you willing to send me two functioning bottles? Something?!??
Backer 403 here. Received my three bottles today. Haven't used them yet. My initial pledge was for three bottles for $79 to which I added $20 for two tea accessories per prior instructions. The tea accessories were not in the shipment. Are they coming separate? Thank you.
Just received my bottles yesterday. Took one to work today and the bottom leaks and the other one leaks as well... Any way I can get an exchange, return, or anything?
@Creator I tried that but got no response...
Received in Singapore. I noticed that the box sleeve says not to expose to 50 degrees celsius. Is that true? I was under the impression that the bottle was able to hold both hot and cold drinks
Received tracking info Friday, received package today (Missouri, USA).
Two bottles included, and both were the colors from the second survey, rather than the initial survey where they ran short on the combination so many ordered.
No issues with leaking in either bottle, but missing the tea accessory.
Q: Does the tea accessory arrive already inside the bottle, or is it packed separately?
Okay, checked the tea accessory and found the bottom seal stuck to it. Works a bit better, but I’d need to see how it performs over the next few days.
Received mine today. Sent by DHL over 3 days, so the delivery was pretty fast.
And well, the bottle leaks from the bottom if you shake it, especially if you turn it upside down over and over.
Backer 706 . Still nothing eventhough been told it would send for multiple weeks now even with my non preferred colors
Have not received product. Backer number 1,579
Thanks @JonathanHollingsworth and @Charles for the review and feedback. We'll share with all Closca Team =)
Hi @KeithBronstrup, let's keep conversation on our Customer Service plataform =) @ZyonTan, @Smalo and @JeiFengLi please write to hola@closca,com with subject "Status August". We're happy to help. Cheers!
Hi , please help to check mine
hi could you give me the information when I get my Closca bottle ...? thank S.Š.
@Creator Back on April 14 I had sent a message with my new address, but never received a response (or my bottles). I just sent a follow-up message, can you please address it?
Hi Closca Team,
I would like to share with you just a short review on your bottle. Overall your bottle is really great! The possibility of opening the bottom of the bottle is really practical whether for filling or cleaning. The strap for hanging the bottle works very well and the texture allows a very good support on any surface whether it is smooth or not. In parallel to this, this material tends to become quickly dirty and to catch dust (especially when it is wet, after a filling for example). Finally the only drawback I found for my own taste is the openings that are still plastic (if I remember correctly, it's in your plans to change that). And finally, the joints in the caps could have been fixed permanently.
Otherwise, as I had already indicated in a previous message, the most negative I could have encountered with you was that I found your communication fooled and not very transparent in relation to the problems you had with your suppliers and manufacturing.
Besides that, I thank you for this product and especialy for your vision to minimize plastic in our daily lives!
Hi Closca, I have not received the bottles, can you kindly assist??
@Jonathan - where are you located so we can potentially get an idea of where things are at.
Just received my bottle and after a quick wash have been using these past couple of days. Great everyday bottle to ditch the plastic
Hi @HelderOliveira and @MajorGlitch for any information please write to firstname.lastname@example.org with subject 'Status August'. =) @AlvinRosa we're waiting your pictures. We replied your message on june the 18th. We're happy to help! Cheers!
Hello Closca. Backer 574. Wrote to you back in June. Got a defective bottle. Unglued clasp on strap, broken seal inside the cap. Trying to get a response from you for either a replacement or a refund
Can you provide the information about the shipping date ranges again? I chose the first option but cannot remember what the date range was (and can’t access the survey anymore to double check). This way I can have peace of mind about the delivery window and when to contact regarding a possible lost product.
sooo....... will I drink anything from that bottle this summer?
Hi @CheeYong and @KinChang, very soon we'll write to you back with an updated. We would like to remeber that we're a small team and we're doing our best to send your bottles. Thanks for your support and patience.
Hi @AvrilHenry, could you please send this message to email@example.com with subject "Home moving"? We'll help you in the best way. Cheers!
It's been a while, where is my bottle?
Hi, @closca, I sent an email out but still didn't get replied. And I read your latest update and didn't get the survey. Please help. Thanks.
Hi there, I will be moving in less than 2 weeks. Will you please ship my bottle right away? It would decrease the chance of it getting lost in the mail.
I also provided survey feedback on time several months ago, but the model I chose was not available so I gave feedback that I would wait for the one I wanted. The same as others, I have not received a recent email from you.
Your help would be appreciated.
Hi @ElayneVilla @Elena @Ming @RozannyLim,
Until the end of this week you'll receive an e-mail to fill a form with all the information is missing to us to procedure with shipment ;) Don't worry, we're taking care of each baker situation. Cheers!
Where's the survey? I do remember doing the survey before you delayed it! So now i am getting angry because there's been no communication from your end on what is happening? What. The. Hell!!
My problem is i never got a survey at all? I keep all my email and it's not there.
No survey for me either.
No email or survey. I'm backer 683. Looking forward to getting bottles soon.
Hi @PriscillaRamirez @LynMatten @JesperDoktor and @Ming,
We already send an e-mail to confirm shipping details for those who answered the survey. If you didn't filled up on time, we'll contact with you before july the 20th.
Everybody will have Closca Bottle for summer time =)
We ask for all bakers a little bit more patience because we're a small team and we're working very hard to answer all questions and prepare all deliveries.
Thanks again for all!
Where is my survey?
Where is my survey? Backer 706 here
The email mentioned in the update - has it been sent? Seems a lot of people haven't gotten it.
#backer 1479 I am not sure if I have done the survey but while trying to fill it out again I got error messages. Can you please confirm that you have received my survey answers or send me a new link. Thanks.
Backer # 1450 can you let me know if you received my survey and when I could expect my closca bottles too. Very excited to try them out when I finally receive them!
Hi @YoshikaAlexander, @HongliLai and @JoseCalvo we'll contact you in the next days to confirm some informations before send your order ;) Cheers!
backer # 366, I have not received my product yet. Please contact me. Thanks
I have not received any of my product yet. could you please contact me? Thanks
backer # 1,506. send the message via pledge page too. I have not received any of my product yet. could you please contact me? Thank you.
We come with great news! Today we are getting our new bottle stock. We finally have all your bottles with us; available in all models and almost ready to be shipped.
Our plans are easy. We wanna start delivering as soon as possible. Because of that we will contact you before July the 13th to confirm shipping details for those who answered our survey.
In case you didn’t filled it up, we will contact you before July the 20th to sort it out for you.
Again, thanks so much for your patience, support and affection.
Welcome to the Closca Family
Backer 706 and received 0 of my 3 bottles
Where is my order???
Hi, when will I receive my bottle and tea accesorios. Thanks.
We're really happy with your message =)
Enjoy your Closca Bottle and thanks for all. Cheers!