Citizen Card & T-Shirt FAQs
We’re excited to announce that we’re almost ready to begin production on the Citizens Cards! We’re now collecting your shipping information so we can get these cool collectibles into your hands. Take a moment to read the FAQ below, then if you’re eligible for a card head on over to http://robertsspaceindustries.com/account/ and hit the large red shipping box to begin the process!
CITIZEN CARD & T-SHIRT FAQs
My Citizen Card Note: This is a mock-up of our Gold Citizen card made from solid brushed metal for our Vice Admirals!
Why own a citizen card?
Your citizen card is a memento for you, with your Unique ID# and chosen name. They are a tribute to your contribution to make Star Citizen possible. Cards are being made now as a one-off production because the foundation for this game can only be laid once in history and you all blew it out of the stratosphere with a record breaking crowdfund!
How do I know which card I qualify for?
The shipping form will calculate your aggregate (total) pledge amount and show your current card level before you submit it. Please look in your account page and you will see a big red box titled ‘Shipping Information’ to click on. (Please note: if you are ‘digital only’, there will be NO big red box). T-shirts, add-on ships, manuals, novellas, credits, one-year upfront subscriptions and any subscription pledges paid up until Feb 15th count. We are unable to include subscription pledges ahead of time as we have no way of knowing when you may cancel.
What if I have digital only pledges and now want to opt in for a citizen card?
Please send an email to email@example.com
What if I would like my card shipped later or no longer want it?
Just do not fill in your shipping form.
Does gifting reduce my aggregate/total pledge and hence citizen card level?
Yes. Once the gift has left your basket it is no longer counted towards your total. If you were Mr. or Mrs. Generous and gifted out like Santa thus significantly reducing your total and now unhappy about this, please contact firstname.lastname@example.org and we can search manually for your pledging history.
What are the card levels?
White – Scout – $30-$59
Green – Bounty Hunter- $60-$124
Bronze – Freelancer or Colonel – $125-$249
Silver – Rear Admiral $250-$499
Gold – Vice Admiral $500-$999
Platinum – High Admiral, Grand Admiral $1000-2499, $2500-$4999
Black – Space Marshal or Lt Commander $5000-$9999
Titanium – WING COMMANDER $10K+
What are the cards made of?
Gold, Platinum, Black and Titanium Cards will all be made from solid brushed metal and samples look awesome! Silver Cards and below are made from credit card plastic.
Can I receive more than one card?
Unfortunately due to production and shipping logistics of 100K+ fans pledging for multiple tiers, we are only able to send out one card per account. Having said that, should you really desire to have more than one card, you can create a second account and gift a portion of your purchases over to it. If you are outside of the USA this will double your shipping costs too. Please take note that once the pledge is gifted over to your other account that it will reduce the total in your first account.
What name can I put on my card?
The name you choose can be a maximum of 26 characters including spaces. European language characters are available but unfortunately no Asian characters. You may use your real name, in-game name or a combination of the two. (We know a lot of you would like to reserve your callsign/in-game name and we hope to be able to offer this to you all)
Can I make changes to my name after I submit the form?
No. Once you submit the form your card is locked in.
I have already sent my information to Sandi, do I need to fill out the shipping form?
No. Sandi is missing a few responses so please check your spam filter or contact us.
What’s the deal with my T-shirts?
The deal is: If you have ordered T-shirts and ship them now with your citizen card, T-shirt shipping is FREE – you’ll also receive all your goodies sooner and in one package! If you don’t already have a T-shirt in your basket, you can purchase and get free shipping with your card. If you’re all digital and don’t want a card but you want a T-shirt then shipping is still free within the US and $5 outside the US. T-shirts outside of this shipment may not be delivered for a while. Production on the next batch of shirts is TBD as we are ramping up work on the game and we may make these two styles a limited production run. So just the $25 per T-shirt, instead of up to $40 (including shipping) for only 1 T-shirt to some countries!
What quality are these T-shirts?
High thread count, high quality cotton. 95% Cotton with 5% Lycra so the shape will last and your T-shirt will be comfortable to wear.
How do I know my T-shirt size?
T-shirts are all unisex, pre-shrunk sizes from XS – 4XL.
Here’s the approximate sizing;
XS Chest (inches) 30-32, Waist 28-30, Length 27
S Chest (inches) 34-36, Waist 30-32, Length 28
M Chest (inches) 38-40, Waist 32-33, Length 29
L Chest (inches) 42-44, Waist 33-34, Length 30
XL Chest (inches) 46-48, Waist 36-38, Length 31
2XL Chest (inches) 48-50, Waist 40-42, Length 32
3XL Chest (inches) 50-52, Waist 44-48, Length 33
4XL Chest (inches) 52-54, Waist 50-52, Length 34
What if I’ve already paid for shipping?
If you’ve already paid for shipping this will show as a credit which can be allocated to the shipment of your citizen card.
Can I use Kickstarter credits for my T-shirt/s and shipping?
Absolutely! If you don’t have enough credit to cover the cost completely you’ll be able to pay for the remaining amount at checkout.
How much will shipping cost?
Card shipping is free within the USA, $5USD outside of the USA. Add your T-shirt/s now for shipping with your card and shipping is FREE to anywhere on this planet. If you are digital only but would like to purchase a T-shirt, your shipping will be free within the US and $5 outside the US. This is a great deal as after Feb. 15th, T-shirt shipping will be $5-15.
What happens if I don’t fill out the form by the deadline and still want my citizen card?
We will still send you a card, however, the name will be blank and ID# generic. It may also be shipped closer to game launch to avoid someone from CIG going to the post office every other day.
When is the deadline to fill out this form?
Please be sure to get your info. in by February 15th 2013! Remind your friends and help us get the word out!!
When should I expect delivery?
Early April 2013 (unless there are unforeseen productions delays).
Customer Service Contact
Please email; email@example.com