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Reclaim the stars in the exciting new Space Epic from legendary game designer Chris Roberts.
Reclaim the stars in the exciting new Space Epic from legendary game designer Chris Roberts.
34,397 backers pledged $2,134,374 to help bring this project to life.

Account Linking Reminder

Attention Star Citizens! Please check the e-mail you have registered with Kickstarter for a custom link to attach your pledge to a Roberts Space Industries account. You will need to do this so we can ship you your Citizen Cards and any other physical goods you may have pledged for... and so we can give you access to the game and other extras when they are released!


    1. Creator Dion van Hezewijk on January 21, 2014

      I have changed my e-mail and I had not linked my kickstarter account pledge to a Roberts Space Industries account. Can I receive a new custom link please?

      Best regards, Dion

    2. Creator Luke on December 1, 2013

      Okay so I know that I am a little late to the party but I have just logged into RSI and noted that my Kickstarter pledge is not linked to my account. I have been back though my emails and it seems that I did receive emails asking me to link my pledge but the emails in question had been directed to junk mail. The last email I had regarding the linking of accounts was on 24 April and the title: "We're cleaning house! We need your feedback.". Unfortunately the link in the email titled 'I have pledged but my package is not showing up on my account!' no longer works. Where can I find more information on how to link my pledge to my account?

      Note: In case it is relevant when I logged in to RSI it prompted me to 'migrate' my account.


    3. Creator Florian Nosko on October 28, 2013

      i bought the dual-pledge scout package thing with a friend and i never got the email :/ Im registered to RSI but i can't get it to accept me and give me the hangar module.
      Hope you can help me out,
      cheers :D

    4. Creator gecko1501 on October 14, 2013

      I be one of these guys too. But only kinda. I have the E-mail, but the link was broken. Puts me in that cool 404 page you guys have on your website. How do I get an updated link?

    5. Creator Erik Heckers on February 15, 2013


      I did not have a RSI account until a few minutes ago. After creating the account the pledge is not automatically visible in the account data. I checked my mail folders and found a mail "Register your pledges to Star Citizen" send from "Star Citizen" with real mail address I received that mail on 13th of Feb, so two days ago.
      While I still have been logged in to my new RSI account in one tab I opened the link from the mail in a new tab. My data showed up correctly ("scout" pledge+date+...) and after pressing the button the pledge now shows correctly under "Your Account"->Pledges.

      Live Long and Prosper (sorry ... wrong franchise ;-) )

    6. Creator Styggron on February 3, 2013

      @Michael. I just came from the RSI chat room and people there told me that.
      1. Surveys have not gone out at all but should be around April/May
      2. No one there has been asked to enter any shipping addresses either.
      3. People from overseas (such as myself) have $15 credit in their RSI account because the app is being updataed to take this into account.

      So if you login to RSI and you can see your pledge level and amount it should be right and you're not missing out on any emails at this stage. Looks like it's just hoing to take some time. I hope this helps. :-)

    7. Creator Styggron on February 3, 2013

      My account is linked but I never received anything asking me to enter any details. :-(

    8. Creator Michael McKinley on February 1, 2013

      I never received that emai either. My account is active on the Robets Space Industries website, but have never received the survey regarding my information (ie. home address). I have scoured my inbox, deleted email, and spam folders, but have found nothing.

      Any delay in getting emails out to some people?

    9. Creator Palindrome Bob-XSF-I'm in AGL589-BG5.22 on January 22, 2013

      @Fjodor: The fact you did not get an e-mail is normal. The fact the kickstarter pledge doesn't show up in your account as either as 'unallocated credits' or as something the conversion tool they used thought you pledged for here isn't. Best is to contact billing for that.
      ### Member of the Pinkerton Road Cavalry ###

    10. Creator Fjodor Tjulkin on January 21, 2013

      My e-mail here is the same as the one at RSI, and my kickstarter pledge is not linked and neither did I get an e-mail.

    11. Creator Palindrome Bob-XSF-I'm in AGL589-BG5.22 on January 18, 2013

      Anyone whose kickstarter e-mail and RSI e-mail were identical DID NOT get an email, since their pledges were linked automatically.
      ### Member of the Pinkerton Road Cavalry ###

    12. Creator Austin Allen on January 17, 2013

      I didn't receive an email.

    13. Creator Sven Steiner on January 17, 2013

      I never got an email, too...can sbdy. help me and tell, how I get another one? Write to Kickstarter or Cloud Imperium?

    14. Creator Marc Haß on January 16, 2013

      didn't get one as well

    15. Creator Eilif Kiland on January 16, 2013

      Never recieved a link?
      Seems like this applies to a lot of people - please respond to this issue?

    16. Creator Krieggott on January 16, 2013

      i didn't receive any links send it again please

    17. Creator Philip Adams on January 15, 2013

      Same, checked junk and searched and found no email to link my account.

    18. Creator James Dormer Schneider on January 15, 2013

      i did not receive an email with a link.

    19. Creator Morten Hansen on January 15, 2013

      didnt get one as well

    20. Creator Rear Admiral Peter Coatsworth on January 13, 2013

      didn't get one as well

    21. Creator James Foster on January 13, 2013

      no email here, either

    22. Creator Thomas Myles on January 12, 2013

      I didn't get an email either :(

      But my pledge is linked to my RSI account though :/

    23. Creator Andrew Mader on January 12, 2013

      Same here no email still waiting and hopeing.

    24. Creator Shawn Frazer on January 12, 2013

      Yep no email for me either. Confused by this update.

    25. Creator Diego Bard Maniero on January 11, 2013

      still no email...

    26. Creator Fjodor Tjulkin on January 11, 2013

      Still no e-mail here...

    27. Creator Oliver Vantini on January 9, 2013

      My has been linked already and i believe i got the email but i think my address is wrong as i moved address not long after pledging. Anyway i can check it?

    28. Creator WP - Member, Mutant League on January 9, 2013

      Confusius says:
      Man who wrote this thinks he has clear message, man who reads this doesn't share in that believe.

    29. Creator Matthew Shaver on January 9, 2013

      No email yet.

    30. Creator Jim on January 9, 2013

      My pledge is showing up correctly on RSI (never got the e-mail because I linked it beforehand, I assume), but I don't see anywhere to input the mail address- I take it they haven't gotten to that phase yet? Or is there something I'm missing?

    31. Creator Malthros on January 8, 2013

      Not seeing an email however my RSI account shows the amount I donated through kickstarter so the information should already be linked between the two?

    32. Creator Arthur Vincent on January 8, 2013

      no email yet

    33. Creator Jesse D Crystal on January 7, 2013

      No email yet.

    34. Creator Frank Neumann on January 7, 2013

      didn't get the e-mail

    35. Creator Dark Angel on January 7, 2013

      Dont get an e-mail.

    36. Creator Michael Nielsen on January 7, 2013

      Pledge is showing linked, but I also see no place to enter shipping address.

    37. Creator Christopher P Forner on January 6, 2013

      WOOOOOOOT im so happy we got this going its going to be EPIC

    38. Creator Palindrome Bob-XSF-I'm in AGL589-BG5.22 on January 5, 2013

      If you used the same e-mail address for RSI and KS, your accounts should have been linked automatically and your KS-pledge should show up in your RSI-account under pledges. Therefore no e-mail has been sent to you. Check your pledges before you start emailing RSI. The only thing that is required now is to add the KS-pledges to an account on RSI. No (physical) address information has to be given at this time.
      ### Member of the Pinkerton Road Cavalry ###

    39. Creator Alejandro T. Colombini Gómez on January 5, 2013

      I can see my first pledge in the RSI website, but the second one, made for a T-Shirt, is not there, and I've not received the e-mail, what can I do?

    40. Creator Bansheedragon on January 5, 2013

      If you have not gotten a mail yet, check your spam/junk folders in case the mail ended up there.
      Also make sure you white-list the mail address from CIG so they dont go missing

      I dont have the mail address from them.
      I have used the same mail in both places and as such had my accounts auto linked.

      If someone knows the mail, please post them here to help those that are missing their mails.

    41. Creator david mccoin on January 5, 2013

      We have more features arriving shortly. We’ll announce each when they’re available.

      - Your Kickstarter pledges will be linked to your RSI account awhile after the Kickstarter drive is ended. Due to the amount of data consolidation that will have to happen from all of the Kickstarter information, we won’t be able to link all pledges to accounts immediately. Your patience will be much appreciated as we complete this part.

    42. Creator david mccoin on January 5, 2013

      no email here either

    43. Creator Peter Baltzer Hansen on January 5, 2013

      i got mine to work, seems RSI made an account for me...

    44. Creator Manolis Krestas on January 5, 2013

      If you really want what you paid better start looking for this email guys...

    45. Creator fearitself on January 5, 2013

      How to link my account. I haven't received the email yet.

    46. Creator Benjamin Lee on January 5, 2013

      Ugh, ignore last transmission. I'm an idiot, my account on RSI is working. But I never found that email. I don't know if it mattered at all, being a Kickstarter Backer.

    47. Creator Benjamin Lee on January 5, 2013

      After going through the comments, I see I'm not the only one with some trouble here. I don't know if I misunderstood something or what, but I registered with RSI and checked my email and I'm still locked out of the Backer pages, and my account there isn't linked to any special Backer privileges. I looked through my email for all RSI emails, but found nothing concerning linking my account. I'm sure you guys have a lot of work to do, so I can wait. I am looking forward to when it is fixed though.

    48. Creator Endothermic on January 5, 2013

      The email I received was:

      Subject: Register your Pledges to Star Citizen
      From: Star Citizen (
      Date: Fri, December 14, 2012 4:20 am

    49. Creator Karl Malm on January 4, 2013

      Got my stuff linked from kickstarter, but I have a sneaking suspicion I already pledged once already via paypal before KS and before the whole main site got set up properly for all the new pledge levels and stuff (I don't recall making an account way back when). Does that get rolled into my main pledge automatically at some point since I used the same email adress (I think) or do I have to contact someone? Or do I just get whatever I pledged for sent (think it was just a copy of the game, don't remember) as an extra code in a separate pack?

    50. Creator Hyun Toves on January 4, 2013

      I'm having the same problem as everyone.