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Years and years and some amount of days. I really wish I could stop having to remind them of this.
THIS will NEVER be FINISHED..
A few days ago, I received an email from CIG stating that they were refunding me my pledge ($37).
Further to your recent communications, we have discussed this internally and decided that it would be mutually beneficial to close your account in accordance with your request.
Your orders are all outside of the time frame that our system allows us to refund, therefore we will need you to provide us with your Paypal email address so that we can return the funds as a manual "Send Money" request, thank you.
Sometime around the beginning of this year, I opened a ticket with CIG to request a refund, pointing out the 2 year clause. It was denied ( see my earlier comments on this page for details ) with their standard bullshit about 'unearned' crap. I gave up for a while, until a few months later, where I filed a complaint to the AG office in WA, based off the template that was provided by Derek Smart.
Some time afterwards ( a few days ago), I got the email from CIG above, and gave them my paypal details, and they have transferred the funds over.
I am not sure what made them change their mind, but they did reply to me via their ticket system, so it looks like filing a complaint was an important step. I also filed complaints to both the BBB and AG, so some pressure there couldn't hurt.
I'm happy to finally get away from this whole train wreck, and wish everyone else the best of luck in getting their rightful refunds as per the TOS.
hahaha it finally starts unravelling for good with the streetroller refund saga
I could have bought a lot of noodles for $40.
Thankfully it's only 30$ down the toilet for me.
Absolutely do NOT agree to the new ToS if you ever want a refund and/or financial accountability.
what a train wreck
definitely dont go to their website if you can avoid it because their new terms-of-service is incredible
not that it'd hold up in court, but holy lol
@Silver Fox, what @Martin Norland posted isn't exactly a good place to look. Anything vaguely asking a question about release dates, concerns, or anything that isn't "OMG STARCITIZEN YAY" gets removed from the subreddit and robertsspaceindustries forums.
@Silver Fox go here:
@Silver Fox Nothing has happened. They continue to "sell" models of ships and not get anywhere with the game. They have a shitty hanger you can walk around in, and a barely functional flying sim.
Hey uhm... I've only recently even remembered that I backed this project way back in 2012, can someone maybe tell me what the heck's going on? I'm seeing a lot of stuff that just seems kindof confusing.
For clarity I was poking around in my e-mails and the last one relevant to this game is back in 2012 also, update #48 specifically, so... What on earth happened?
bless you, dr. smart
i am not worthy
Today is Star Citizen "GET A REFUND!" day. Scroll to the bottom for the JUNE 1st update.
hahahaha and they just backed out of e3, being held literally ten minutes from their main studio
i wonder if the ten hours of sq42 cutscenes will even make q4 2017
their current TOS expires at midnight tomorrow, so you might wanna try for a refund
it'll be denied, of course, but save all your correspondence with them if you want to take them to court
and be careful about signing into their website, as they may update the TOS and try to get you to click that you agree to a further extension of it
i think you can contact their customer service via zendesk directly, instead of having to sign into anything
Oh, and still no update. ;)
Looks like people are even giving up posting on here. I hope that CIG crashes and burns and it sets a precedent for projects like this in the future.
Another month, still no information.
It amazes me how little CIG has managed to get done with arguably one of the biggest budgets a game has had in years.
This rivals many studios, heck it probably dwarfs some budgets at this point. And here we are with an alpha that is buggy as anything, any number of ships are only hangar ready and apart from a bit of COD in space, there's not a lot to show for the huge investment.
I mean they chose unreal engine which is an amazing decision given the funding at this point would or certainly should mean they could build their own.
Will something ship? Probably. But I do not trust CIG or a single word said. It's a pure money grab at this point. It's like a competition to see just how much money people are stupid enough (really at this point thousands per ship for quite a few ships) to throw at them.
Every other week. It's another hundred's of dollars ship released. More money being soaked from very naive people. And people think this will crush other games.
lol. It might. In 2018. If it doesn't implode under its own stupendous weight and ego. Who knows. But I am out. Not going to buy a thing. No-one should. Ever. Again. Until CIG actually start to deliver.
But a new ship will come out next week and the faithful will fall over themselves to buy yet another ship. Good luck with that.
i wonder if star citizen will be the catalyst to congress stepping in and passing some regulations on non-investment crowdfunding
i accept your surrender
Stop trying to twist my words.
I said its stupid to listen to a carpenter that makes claims about other carpenters when the same carpenter cant build houses himself.
Its not about a deflection, its just common sense.
you dont take advise from a bad carpanter its just that simple.
Annyway, im done spending energy on you
If you want to keep preaching be my guest, i wont respond annymore.
again, derek smart being bad doesnt make star citizen or chris roberts good
but nice try at deflection
Forgot to mention it was
But of course there are other games he havent finnished building as well.
Sure, sure , he only swindled people for promised features and overhyped his own game up.
I quote : In 2003 Gamespy named it the 19th most overrated game of all time due to the hype Derek produced with his extremely ambitious game play promises that he would ultimately be unable to fulfill.
Im not listening to a carpenter that makes claims about other carpenters when the same carpenter cant build houses himself.
Its just stupid.
derek smart didn't swindle $112 million on the back of lies to make his lousy games
i appreciate that you've dropped your ridiculous defense of cig though
this project will go down in history as the worst crowdfunding disaster of all time
Also i dont need to refute anything.
you are not my boss.
I make my own mind up, if i want to write something, and honestly i wont care because it woud probably fall for deaf ears annyway so why shoud i spend energy on it?
It doesnt make sense to spend energy on somone that dont want to see your argument in a better ligth than some certian inviduals have here.
Derek Smart shoud fix his own games first.
Why shoud i listen to his claims when he cant even listen to the people that bougth his game?
He even blames the publisher and refuses to do anything about it himself.
derek smart is many things, few of them good, but he's not wrong about star citizen
try refuting the actual content instead of fixating on one individual you want to discredit
but since much of that is croberts' own conflicting words, i imagine you'll find that hard
Sorry, but you lost all credibility when you involved Derek Smart in your link.
aaaaaand croberts himself today talked about releasing a "minimum viable product" sans many stretch goals, promising to "keep working on the game as long as you guys are supporting us"
though i'm sure stalwart citizens will be along shortly to tell me why this is nothing to worry about
I just want what they promised at the beginning. Single player is what I like as I have little time to spend on multi player. I wonder if we would have the game already if there had not been a constant stream of cash flowing over the years.
Don't get me wrong it sounds nice, looks nice but I would have been happier without a lot of it.
I have backed some projects that simple stuck to the original plan and I could not be happier. I did not think I was really backing a AAA title that would be years in the making and more. I just want the basic game.
I might go buy Elite.
lol, a star marine truther
if you're happy with the progress/state of the game, then wooly bully for you, but i'm not and i'm not going to shut up. screenshot my posts and we'll see who turns out right.
@Ruben Iversen Last update.
"April 6, 2013
Back SotA, Get a Crossbow in Star Citizen!"
Actually its 3 years.
They spent a year staffing up.
3 years making the arena commander , crusader map, ships, and some other stuff id say is pretty impressive especially when simpler games take about 1-2 years.
And no, you have no idea what an alpha is.
You are talking about a beta.
Quite a diffrent thing.
Who has said they are dropping the vr, private servers? not sure about c-op havent checked the goals that closly.
Of course all the ships wont be ready for release, not even all the goals will be ready for release and guess what?, not even the whole package woud be ready for release. since that woud take at least 20 years..
But chris has been pretty upfront about it. They have mentioned this many times
if you have paid any attention.
About the star marine? lol, do you know what you are even talking about?
There is already a FPS portion in the crusader map.
Please. this doesn't even qualify as an alpha, and disco lando admitted as much on stream a while back. they only hacked together this broken tech demo so they could claim that "a significant portion of the promised game" had been delivered as a justification to deny refunds in countries that have lousy consumer protections.
and calling it an alpha in no way refutes or justifies the dropping of VR, private servers, co-op for squadron 42, or the star marine module that was hyped up for a year and half only to never materialize. hell, they just admitted that a great many ships they sold for hundreds of dollars won't be ready upon "release," which they consider to be years away. and even if the game and those ships ever arrive, will they be anything like what was promised, or will they go the way of the cutlass, xian scout, etc?
they don't appear to be at four years worth of progress, alpha or otherwise, and i seriously doubt they have the money to solve all of the potentially project-killing issues they have with cryengine in order to deliver anything resembling the pitch.
You do know what the term alpha means yes?
Do you seriously expect them to have a finnished game in 4 years with the scale, funding and ambition this game has become?
That is very strange.
Because triple AAA games takes a long time to make.
Fallout 4 took 7 years to make and it wasnt even bug free when it came out.
And i didnt say they spent a million.
I said the mocap studio was one of the stretch goals.
Actually it was one of the stretch goals twice. at $5,500,000 and at
$10,000,000 : Cloud Imperium Games will build their own mocap studio to improve the quality of Star Citizen and Squadron 42’s cutscenes.
It sounds more to me like you want the game tailored to your speccifications or that backers that pledged more because they wanted more can just go and screw themself.
i said "most backers," and a poll on the RSI website right now suggests that 75% of backers want the PU over S42.
they spent a lot more than a million on mo-cap, especially since they built two of their own mo-cap studios and then paid for 66 days at the imaginarium (andy serkis' full performance capture studio) in addition to gary oldman, mark hamill, gillian anderson, etc. backers didn't ask for that kind of expenditure. it was entirely at roberts' discretion.
and things like the extravagant furniture, coffee machine, and mo-cap expenses wouldn't be a big deal if we had, y'know, something resembling a playable game after 4+ years and $111+ million raised. a lot of basic, original kickstarter promises have been dropped, like VR support (they keep saying they'll add it later, but the way all of the "immersion" animations work in SC is anathema to VR), private servers (disco lando himself admitted that they haven't done any work on it and it's the last thing they'll look into after "full release," which is literally years away if it ever happens), etc.
Remember the caterpillar? the ship a lot of people spent $225 on here on kickstarter? they don't have so much as an in-engine render of it on their website over four years later, because they've been too busy designing and selling $300- and $500- and thousand-dollar ships instead.
The flight model is broken, the physics are a joke, arena commander is horribly unbalanced, the netcode is a project-killing disaster, the patch sizes get more and more bloated by tens of gigabytes every week because they haven't bothered to create a delta patcher, the "baby PU" barely qualifies as a tech demo and is beyond broken (I haven't been able to manage a single session in which i didn't clip through the geometry of a station or ship, not to mention the constant crashes and terrible performance when more than 4 or 5 people are playing at once)
if there was a single, solitary sign that this project wasn't irretrievably in development hell, then i wouldn't care so much about them wasting money on luxuries or peripheral crap. but since they don't have the decency (or the cash) to refund people, then they deserve all the criticism, because it's looking more and more like they wasted all of our collective funds on a project that can't ever be beaten into a shape resembling the pitch.
Sure, they spend money on alot of stuff.
Including morale boosting stuff like forexample a coofe machine and furiture wich every office needs.
Who says backers didnt want mocap and hollywood aaa talent?
Do you have facts to back it up or is this your personal opinion?
Alot of people was Positive so it is strange that you are saying all the backers.
The mocap studio was actually one of the strecth goals just saying.
Professional motion capture for the Squadron 42 cutscenes.
nah, if you really weanna know where the money went you have to, for example, see the instagram of a coffee company who sold CIG their $17K espresso machine that requires special training to use and needs to be taken apart and cleaned every day
or you need to look at sandi's instagram and tally then tens of thousands of dollars they've spent on clunky restoration hardware furiniture
of course, you don't have to be clever to find all of it, as chris himself admits that he spent a ton of cash trying to relive his dead hollywood dream by paying for AAA talent for crappy mo-cap for squadron 42, the single-player thing that most backers don't even care about, which seems to be getting the lion's share of development resources these days
Of course you have to sign on agreements if you sign up.
Just as you had to sign when you joined kickstarter.
Also, they have already provided where the money is going but of course if you dont watch and read updates on their website you wont know.
Also, you dont need to sign up to read informative posts or watch the videos on their site.
also, if you haven't signed up at the rsi website, don't
it requires agreeing to an amended terms-of-service that keeps extending the date by which they need to provide a financial accounting of where the money went
kickstarter-only backers might have an easier time getting a refund (if there's any money left)
the best projects i have backed on kickstarter have actually delivered
Why are people commenting that there are no updates, erm have you looked on their website? This is without a doubt the best project I have backed on Kickstarter.