Shipping progress and some frequent questions answered
The shipping is going pretty well and we have now mailed the majority of packages. There are still a number packages with multiple items for backers in the USA that we have to send out, which will happen in the next few days.
Now for some Q&A:
Q: My package arrived, but not all items were included. Is this a mistake?
A: Some items (like the vinyl) ship from a different warehouse and some items had to be sent separately for other reasons, so please be patient for a few days. If you have not received anything in a week, please contact us again through turricansoundtrack.com
Q: It seems everyone else got their package, but I didn’t yet, why?
A: Some destinations take longer for delivery, especially outside of Germany.
Q: My USB Stick doesn’t seem to work on my Computer. Do I have a defective unit?
A: We have gotten a number of reports about this issue and are investigating the problem and a possible solution. From what we have gathered so far, the data is on the stick, but certain Computer/OS configurations (mainly Windows 7 64bit) have trouble reading from the stick, likely due to a driver or other software incompatibility. And while we are searching for a solution, you could maybe try it on a different computer.
Q: My CD arrived damaged / the case is broken, how do I get a replacement?
A: There are several options to fix this issue: if the print materials and the CDs themselves are not damaged, you could buy a 4 CD case and repair it yourself (and we could possibly send you money for the replacement case) - or - we send you an empty CD case for the repair - or - we can exchange the whole CD Box (we would send you a new box and probably a return envelope with postage). If you have additional questions, please use the contact form on turricansoundtrack.com
Q: Why did I have to pay additional postage to receive my vinyl?
A: Our shipper calculated the shipping to the best of their knowledge, but in some cases the postal service deems that it wasn't enough and tries to collect additional fees from the recipient. This should not have happened and you definitely have a choice to not accept the package and have the postal service return it. We will then have the shipper mail it out again with the needed additional postage. If you decide to accept the package and pay the fee, we could reimburse you, but it would be a bit complicated with paypal or bank transfer procedures and fees involved - please use this option with this disclaimer in mind.
If you have additional questions, post here or write us at turricansoundtrack.com and we will try our best to answer.
-Chris & Team
ps: thanks for all the positive feedback, feels great! :)