Shipping progress and some frequent questions answered
The shipping is going pretty well and we have now mailed the majority of packages. There are still a number packages with multiple items for backers in the USA that we have to send out, which will happen in the next few days.
Now for some Q&A:
Q: My package arrived, but not all items were included. Is this a mistake?
A: Some items (like the vinyl) ship from a different warehouse and some items had to be sent separately for other reasons, so please be patient for a few days. If you have not received anything in a week, please contact us again through turricansoundtrack.com
Q: It seems everyone else got their package, but I didn’t yet, why?
A: Some destinations take longer for delivery, especially outside of Germany.
Q: My USB Stick doesn’t seem to work on my Computer. Do I have a defective unit?
A: We have gotten a number of reports about this issue and are investigating the problem and a possible solution. From what we have gathered so far, the data is on the stick, but certain Computer/OS configurations (mainly Windows 7 64bit) have trouble reading from the stick, likely due to a driver or other software incompatibility. And while we are searching for a solution, you could maybe try it on a different computer.
Q: My CD arrived damaged / the case is broken, how do I get a replacement?
A: There are several options to fix this issue: if the print materials and the CDs themselves are not damaged, you could buy a 4 CD case and repair it yourself (and we could possibly send you money for the replacement case) - or - we send you an empty CD case for the repair - or - we can exchange the whole CD Box (we would send you a new box and probably a return envelope with postage). If you have additional questions, please use the contact form on turricansoundtrack.com
Q: Why did I have to pay additional postage to receive my vinyl?
A: Our shipper calculated the shipping to the best of their knowledge, but in some cases the postal service deems that it wasn't enough and tries to collect additional fees from the recipient. This should not have happened and you definitely have a choice to not accept the package and have the postal service return it. We will then have the shipper mail it out again with the needed additional postage. If you decide to accept the package and pay the fee, we could reimburse you, but it would be a bit complicated with paypal or bank transfer procedures and fees involved - please use this option with this disclaimer in mind.
If you have additional questions, post here or write us at turricansoundtrack.com and we will try our best to answer.
-Chris & Team
ps: thanks for all the positive feedback, feels great! :)
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Pledge $5 or moreYou selected
Support the project, make it happen and get a big virtual "Thank You" from Chris! You will get one bonus Turrican music track (even before the campaign is over) and I will choose one track of the final album for you to download + a special set of 3 Turrican ring-tones suitable for mobile phones. Until the campaign ends, you can change or increase your pledge any time to get to the other levels and additional perks.Estimated delivery:
Pledge $25 or moreYou selected
All rewards of previous levels + download the finished (3 CD equivalent) album as high quality mp3s, including a digital PDF booklet. Get a personal thank you email from Chris!Estimated delivery:
Pledge $50 or moreYou selected
You get the Limited Edition Album 3 CD Box Set, numbered and signed! Also download the finished album in advance (as soon as the master is shipped to the manufacturer) as high quality mp3s with digital booklet + all rewards of previous levels! (For shipping of the Box Set outside of Germany, please add 10 USD)Estimated delivery:
Pledge $75 or moreYou selected
All rewards of the previous levels (except exclusive rewards) + you get a USB memory stick with the original game music, recorded from the real hardware systems in the highest quality (and in mp3 & FLAC file formats). The memory stick will have a unique and cool design, fitting for the project.Estimated delivery:
Pledge $100 or moreYou selected
All rewards of previous levels (except exclusive rewards) + a large poster and autograph thank you card, both signed by Chris + Preview version music downloads during the production!Estimated delivery:
Pledge $150 or moreYou selected
EXCLUSIVE REWARD: Multiple Box Set package with 3 Box Sets + 3 individual download codes for the digital album & booklet, ringtones & campaign bonus track from the $5 level. *Important!!: this level is only intended for a pooled pledge of 3x $50, but does not include the previous awards (the poster for example) - it does however include everything at and below the $25 reward level.Estimated delivery:
Pledge $200 or moreYou selected
All rewards of previous levels (except exclusive rewards) + a Thank You credit (your name) in the booklet + T-Shirt with the final artwork or logo (you'll have some choices and you can select a size)Estimated delivery:
Pledge $250 or moreYou selected
New Vinyl special: You'll get a collectible vinyl single with an original sound version (faithfully recorded from a real Amiga) Turrican game music on one side, as well as a special retro-style remix on the other side, specifically prepared for this medium (guaranteed no euro-dance). These tracks will not be available as part of the box set or the standard download version of the Turrican Soundtrack Anthology. Additionally to your vinyl, you can also download these tracks as mp3/FLAC to conserve your record (exclusive for this level and above). The cover will also have its own special 4-color artwork. You will even get your name printed on the inside sleeve! All rewards of previous levels are included as well, of course (except exclusive rewards).Estimated delivery:
Pledge $300 or moreYou selected
20 backers All gone!
EXCLUSIVE REWARD: 2 guaranteed reserved tickets to the November 16th 2012 Concert in Cologne (Tickets will be mailed in July/August) + all rewards of previous levels (except other exclusive rewards)Estimated delivery:
Pledge $500 or moreYou selected
All rewards of the previous levels (except exclusive rewards) + special supporter booklet credit and personalized supporter thank you certificate + Chris is sending you a digital photo holding up a thank you sign with your name in front of the Golden Gate bridge + meet Chris personally during a game industry event (GDC or Gamescom for example) where we can go for lunch, coffee or meet at a landmark (other events for a meeting may be available - just ask).Estimated delivery:
Pledge $1,500 or moreYou selected
14 backers All gone!
Exclusive reward: Get a hand-crafted wooden mechanical music box (playing "The Great Bath") + all rewards of the $500 level and below (except other exclusive rewards) + Framed Large Poster Artwork signed by the whole production team (as well as an additional unsigned poster ) + special framed and personalized Supporter Thank You Certificate + a Skype conference session with Chris about the status of the project (at the halfway point) + Invitation to the Project Supporters Dinner Party meeting with Chris on November 16th 2012 in Cologne (does not include travel costs) + Chris composes a personal mobile phone ring tone in the Turrican music style and records an answering machine/voice mail message for you!Estimated delivery:
Pledge $3,000 or moreYou selected
1 backer All gone!
All rewards of the previous levels (except exclusive rewards) + the very first Limited Edition Box Set (No. #1) from the production line + a last remaining music box (one of the 6 that were reserved for the team) + V.I.P. Supporter Credit in the album booklet + 2 Tickets to the November 16th 2012 Concert in Cologne and a personal lunch or meeting with Chris on the same day or by special arrangement + Chris composes a full piece of music (up to 5 minutes) exclusively for you, for your game project or whatever you need it for!Estimated delivery:
- (49 days)