by Josh & Adam Carlson
Do we know when the next update is coming out?
@Krzysztof was same for me. Packaging is a disaster.
Just received in Poland (EU).
Packgaing - I was able to take the games and add-ons out without opening the packaging. And I am not sure whether it is everything or something is lost. The receipt shows 4 items - and I found just 3.
Question - should Factory expansion be in 2 pieces (one big and one smaller with cards) or there should be 3 items?
Impossible to understand if I have received everything of the first wave as a first shipment, or not...
Missing things I think, but not sure. I'am a bit confused and frustrated.
I would like to have a clear information about my package please.
Just got a notification a package is waiting for me at the local post office - hope it's my first wave copy �
Nothing here as yet, a first shipment backer. I know I'm probably just at the end of the list, but checking in just in case..
Got mine! Base game + "the factory" expansion. Happy :-)
EU/W shipping of Triplock started last week and will continue into next week as well. We will share once we hear all shipping has been completed. No need to worry yet! Thank you for your patience!
Hello, Josh, Adam
I am a "1st Shipment", and I still have not received the game...
Do you know where it is?
hi Josh, Adam,
any news around EU shipment?
can't wait to get your game on the table :)
@Eric Miller - Hey, that's helpful info! My Triplock box did have a rubber band around it, but there was nothing it was actually wrapped around. I wondered as I pulled it out of the packaging why there was a rubber band around the game box, but dismissed the thought quickly as I was excited to see the contents of the box.
Got it yesterday in Texas- thanks! And for the others- my d6 was in a separate baggie, but had a rubber band holding it to the TripLock box...
Well, I drove my hands through those packing peanuts like a man possessed of a determination to find one of the most badass D6's to ever grace his collection, but alas all I found were packing peanuts.
Does this mean I just shoot a message to CTG letting them know I'm one of the ones with a missing die?
@Selykg - Thanks! I'll check as soon as I get off work and post back here if I can't find it. :)
@Night1505 Mine was separate in a baggy in the packaging.
I just noticed that I don't have a D6 either. Where should it have been?
@hurley I think we get your concern, you won’t buy another product until you get your existing order. That’s fine, and I don’t think anyone will fault you for that. But this shouldn’t stop CTG from producing more games in the mean time. Expecting them to stop that, not sure if that’s what you’re saying, but if you are I think it’s an unreasonable request.
If all you’re saying is you personally won’t buy something else until this is fulfilled then thumbs up, we get it.
@Shannon I'm sorry but you are missing the point. Let's just leave it.
@Hurley - all I'm saying is that different information is important to different people. Just because it isn't something you're particularly interested in seeing in an update, doesn't mean CTG shouldn't include it for those that are interested.
To your other concern, I feel it may be a tad early to start stressing over the November shipment. The shipping date is projected as November, and so far no information has come out to expect otherwise. I'm sure CTG will make every attempt to get the next shipment out in November, as it's in their best interest as a company to get it in backers' hands as soon as they can. Of course, there's always the possibility for something to go wrong, and a good chunk of the process is in the hands of other companies (namely the manufacturer, the freight ships, and the fulfillment company, all of which can have delays for any number of reasons). And yes, living in Australia does mean that your game has a bit of a longer journey than most. But the 2nd wave fulfillment process hasn't even started at this point, so there's reason to already be worried about potential delays that haven't even transpired yet.
looking forward to whatever Cloud Spire is guys and Undertow is a for sure purchase for me. Keep up the amazing work guys
@Shannon - I appreciate the enthusiasm. However, I don't even have a clear idea when my Triplock will be shipped and when it might arrive and that is a minimum for me.
@Hurley, I completely understand wanting to receive Triplock before deciding to back CTG again. But many of us other backers have received several products from the company in the past, or have already received Triplock, and are excited to hear new tidbits of what is coming next. I'm happy with the way they laid this update out - giving information about Triplock first and foremost, and labelling the other information with headings so you could skim or skip those parts that are less interesting to you.
Thanks for some clarification. So as I'm November, which means as far as I can tell, at some stage later November or in 2018 the games will arrive in the U.K., then they will travel the 1000s of kilometres back to Australia. Any idea when they might actually be delivered in Australia please?
Also, to be clear, I want to see the results from this Kickstarter before I'll back another from the same people so please stop pushing the other projects.
@Hurley, @Richard Morgan: to figure out your reward tier: Scroll all the way up this page. In the bottom right of the Triplock banner is a blue "View Pledge" button. Once you click that, scroll down the column of information until you get to the Selected Reward section. The bottom couple of lines of that section have the estimated delivery date. It will either be August (first shipment) or November (second shipment).
Nice! A campaign mode for TMB! (mentioned in the Undertow link)
I hope to get the 'Strategist' pledge level, not sure why it's limited as many are interested in this pledge level.
What time will the KS campaign start? I already opted for a reminder but an exact time would help get the 'Strategist' pledge first ^^,
Also, I really really hope the issues with insert, unclear PVC cards, and rulebook clarifications would be addressed so I could add TMB base game as well.
Lastly, cutting down on shipping cost, which otherwise can be a deterrent, would be nice especially for us international backers who might choose both the base game and Undertow (possibly more add-ons).
Guys, thank you for your straightforward words! Even this is far from reality some Kickstarter projects are living in, so just keep your enthusiasm and spirit! A lot of projects are far behind their primary time schedule, so we are used to wait and bite our nails off...
Wishing you all the best!
@Richard Morgan someone else answered my question but didn't include your name so in case if you somehow overlooked it - TMB is Too Many Bones.
I'm a first wave backer (US) and received my Triplock AND all of TMB yesterday, which I wasnt expecting until Nov! Everything was packaged well and safe, can't wait to play this weekend!
Thanks so much! Glad to hear TMB has arrived and waited for another trip. ;)
Thank you for the update and keep up the good work. BTW, got my Triplock pledge and been enjoying the game.
@Martin and Hurley - Yes, any non-US or Canada order will ship from Gamesquest in the UK.
@Chi-Hsuan - Yes TMB has arrived as well, and will be fulfilled in a similar timeframe :-)
@AGN1964 - Yep, shipments are completely independent of each other.
I just want to point out, contrary to what is described here, that the packing job GamesQuest did on my TMB package was beyond abysmal.
I had ordered everything TMB, and added in everything Hoplo. A big, heavy box as you can imagine. When it eventually arrived, the box was way too large for the contents, there was no packing material, and everything was just bouncing around loose in there. There was also a hole punched in the carton that I could fit my hand in. It was nothing short of a miracle that everything was still in there.
So no, I don't think GamesQuest deserves any slack here. They have dropped the ball in a big way.
Thank you guys for the update, cant wait for Undertow and the base game :D
Please dear lord help me be a strategist because I missed it on the last 2 KS's!
Thank you so much for being up front about the issues you are having and what you are doing to try and mitigate these issues into the future. I have been talking with my partner about another project in which there are issues and there isn't much communication from them. So, again, thank you for your updates
@Hurley -- I'm also an Australian backer. I'm guessing, from the above, that our shipments are going to come from the UK, since
> ... and have a few more details for you on what you can expect moving forward for EU/World fulfillment.
But, yeah, a clarification would be nice.
I'm sorry and I'm confused. What is the status on shipping to Australia please? And I've checked my pledge and can't see which sipping tier? When can I expect it please?
Too Many Bones.
The pledge you selected says if you are in the first wave or not.
@Michael Boucher - what is "TMB"?
What is a 1st tier shipment backer and how do I know if I am one or not?
Hi! Creators, just want to know have the EU/World TMB 2nd print arrived Gamesquest, or are they still on the boat?
I really don't mind the fact that my copy of Triplock has yet to show (EU backer), but I can understand your frustration from not being able to keep your promise. I can only wish you guys the best and hope things will go smoother as you grow! ;)
I will definitely back TMB Undertow by the way. And maybe this is too early to ask, but will that campaign allow us to get the add-ons from the original game? More specifically, the extra Gearlocs.
Great update and very well messaged. My confidence is reinforced by your sharing the hard work, self-awareness, and strive to improve by you and your team.
Thanks for the update. I'm happy to see your company growing and am confident you guys will overcome any growing pains. I admit when I first saw TMB on KS I was unsure about it so I didn't back it. After undergoing the Triplock campaign with you all I am now sold and definitely want to acquire TMB!
I am a "November backer" and I completely understood the last update.
I assume the second wave is not delayed by the shipping problems in the first wave? It's completely independent, right. I am still hoping to give this as a Christmas gift.