Pledge Manager Pre-launch Details!
We hope your holiday season was filled with fun, family, and of course, gaming!
It's the eve of the Cloudspire pledge manager launch, and we just wanted to make you aware of a few details. Please take time to read this update carefully and in its entirety.
For starters, the pledge manager is scheduled to go live at 1:00 Eastern Time tomorrow, the 3rd. You should receive an email from CrowdOx granting you access shortly after launch. Please allow a bit of time for your email to come through as they are sent in waves to help make sure they are not caught in spam filters. This email will come from CrowdOx. CrowdOx is the pledge manager we are using for Cloudspire fulfillment.
The invitation will be sent directly to the email address linked to your Kickstarter account. Be sure to check your spam folder in case it was captured there!
What is CrowdOx?
CrowdOx gives you the opportunity to verify your Kickstarter pledge amount and corresponding reward level, make additional selections (i.e. other Cloudspire add-ons, CTG games , etc) as well as verify and validate your shipping address.
You do not need to make a login and password in order to access your survey as you will receive an email with a unique link. If you want to go back to review your info, simply click on the link in your email again.
If you run into any survey related issues, you can reach out directly to the CrowdOx team right from the bottom of the form (see image below). They are very friendly and quick to respond!
For any product or shipping related inquiries, you can also contact us right from the bottom of the form. As you can imagine, we are very busy working on finalizing the project and fulfilling your rewards so be sure to review the campaign updates on Kickstarter before contacting us.
I can't find my survey email
The personalized link was emailed to the address that you provided when making your pledge. Be sure to check your spam folder. If you have lost your survey email, you can submit your email address using this retrieve tool.
I added extra funds to my pledge to buy other items, how do I use my credit?
When you open up your survey, it will open on the reward level that you pledged in. You can either upgrade to a higher reward level using the funds you have or you will see your credit on the following Extras page where you can select from our entire catalog of games and add-ons. If you can't find what you are looking for, please be sure to contact us at email@example.com.
I have moved, how do I edit my address?
You can go back into your survey at any time to update your address. Once we are ready to prepare your order for shipment, we will lock all the order at which point you will not be able to edit your address. But don't worry, we will not be locking orders in (closing the pledge manager) until March 1st, so you have plenty of time. Please contact us if you are unable to edit your address via firstname.lastname@example.org.
Are there any country specific customs requirements?
Yes. We want to remind any of you in countries with very specific customs requirements (ex. prominently displayed phone numbers in China, CPF numbers in Brazil) to please be proactive about entering that information into CrowdOx.
In addition, if you are not living in the United States, please make sure your phone number is entered. This will ensure we don't need to reach out to you and will hopefully minimize the need for reshipments.
For midwesterners close to Minneapolis, we *will* be offering local pickup again upon delivery of the container. This will be handled the same way it was with Undertow. Closer to delivery, we will offer sign up for a two-day window during which you'll be able to swing by CTG HQ and pickup your order during regular business hours. Upon pickup, you will receive a cash refund for all shipping costs. This allows us to streamline the pledge manager and fulfillment processes.
Other Random Bits of Info
On-the-fencers. This pledge manager will be open for approx the next 2 months. During that time, at least 2 more major content/progress updates will be shared. So while we want to encourage all you $1 backers to jump in, take the time you need to be convinced! :)
Further Unlocks in the PM? As mentioned in the previous update, we decided not to wait for the pledge manager results to decide if we would continue to unlock bits of content we felt would make the game even better. Please refer to our December update to see just what things we have gone ahead and added.
CTG Game Bundles and TMB Reprint? Yes, we will be doing a Too Many Bones / Undertow reprint Kickstarter (KS) in 2019, likely late March/early April. It will be a very fast-turn KS and will be set to deliver shortly after Cloudspire. All bundles offered in that KS are offered in this pledge manager for the same price. Any new TMB content offered in that Kickstarter will not be a part of any bundle so you can rest assured that all bundles (now or later) - will feature the same savings.
Are you able to offer split shipping for TMB items? No. The reasons for this are many, but in short it would complicate fulfillment for us, increase shipping costs for you, and we are running pretty low on inventory with some items and may need time to order and produce reprints of some TMB add-ons (as well as the upcoming reprint of Undertow).
That's all for now! We're excited to be moving forward into this stage of the campaign. We hope you'll all complete your survey and take advantage of the many awesome bundles available as a part of this campaign.
See you in CrowdOx tomorrow!
Josh, Adam, and Josh (Ghillie)