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Rebel, a SWISS MADE Automatic Chronograph timepiece, LIMITED EDITION. Assembled by HAND from the finest materials.
Rebel, a SWISS MADE Automatic Chronograph timepiece, LIMITED EDITION. Assembled by HAND from the finest materials.
2,909 backers pledged $1,703,914 to help bring this project to life.

Shipping Update

Posted by LIV - Swiss Watches (Creator)
16 likes

Hi Backers,

Thank you all so much for your patience as we work around the clock to get your orders out to you! Here's a brief update and additional info on the shipping process, as promised:

Many of our backers have already received their orders with Rebel DDCs; thank you for the awesome feedback! The Canvas Style & Leather straps are scheduled to arrive on Monday. We are also eagerly awaiting the arrival of the Rebel-AC, Rebel-A, additional Rebel-DDC and Rebel-GMT watches. We will provide an update as we have concrete arrival times. Since we now have the shipping process down to a science, the shipping of these watches will be ramped up.

    

International Fans

We're shipping most international orders via USPS or the FedEx International MailService (FIMS). Both USPS and FedEx partner with each country's postal authority to deliver your packages. Having shipped thousands of orders internationally, we have found that local postal authorities, in contrast to private courier services, do not charge additional processing and handling fees for customs, and therefore we have chosen to use these delivery methods. We are also careful in the way in which we package and complete the paperwork for each order, to ensure you don't get overcharged on import duties/taxes.  Please note: Because international packages are being handled by two different entities, tracking may take time to update.

Frequently Asked Questions

  • How will I know that you are processing my order? We will send you an email as soon as we begin processing your order. You will receive a follow-up email*, usually within 24 hours, with tracking information. Please note that tracking can take up to 72 hours to update, so please be patient :).
    *There is a glitch currently in the tracking notification software that we are using, and some international customers are not receiving their tracking information. We are working to resolve this as quickly as possible.
  • What should I do if I'd like to update my address or make any other minor adjustment to my order? An order can only be changed if we haven't yet started processing it. Please send an email to info@LIVwatches.com - with the subject "order change" - and specify the change to your order. 

As always, please feel free to contact us via phone (+1-718-548-9282), the chat icon at http://rewards.livwatches.com or via email - info@LIVwatches.com - we'll get back to you as soon as we can!

Thank you again for supporting our project; we can't wait to get your order out to you if you haven't yet received it. 

Team LIV 

PS Please be aware that our office is closed on Oct 12 and 13 in observance of the Jewish holiday of Sukkot, so there will be a delay in responses to messages sent to us during that time.

Eric, Robert Öberg, and 14 more people like this update.

Comments

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    1. LIV - Swiss Watches 4-time creator on

      @Lawrence Tan Thank you for your comment!As per our last update, we're just waiting on the Rebel-ACs to come in, and then we'll be able to ship yours out to you. We'll be notifying you via a Kickstarter update once we have more concrete ship dates. Thanks for your patience.

    2. Missing avatar

      Lawrence Tan on

      Kindly update me further on the delivery thanks

    3. LIV - Swiss Watches 4-time creator on

      @Grant Coffey Yes they did, yours should begin processing today :)

    4. Missing avatar

      Grant Coffey on

      HI there, just wondered if the canvas straps arrived as scheduled? Can't wait to receive my Rebel! Thanks

    5. LIV - Swiss Watches 4-time creator on

      @Lawrence Tan I see you have a Rebel-AC on order. As per the update above, we are eagerly awaiting their arrival and will provide another Kickstarter update as we have concrete arrival times. Thank you for your patience!

    6. Missing avatar

      Lawrence Tan on

      Till today I didn’t receive any info on my delivery

    7. LIV - Swiss Watches 4-time creator on

      @Nick Bowman LOL now that would have been a great play on words!!! Thanks for the constant support!

    8. Missing avatar

      Nick Bowman on

      "working around the clock"...shouldn't that be working around the watch?!! You're doing a great job keeping us informed, thanks