Use this space to cheer the creator along, and talk to your fellow backers.
Have a question?
September can't come fast enough! Was lucky enough to catch up with Chaz while he's in Sydney and handle the Rebel prototype (http://bit.ly/2oZaPqe). Definitely beautiful in real life.
@Bhavin I did it initially as Eric explains. However it didn't give me the free shipping.
So I used the link that I provided you and did a second order for the strap with the now available free shipping
@Richard if you are a BackerClub member you have to email then directly to get the code
Where do you get the coupon code?
@Bhavin add another watch randomly then check out. Then add the additional strap you want and then go to the next stage where they get your details. Then go back to your shopping cart, delete the watch and then check out again (remembering to enter your coupon code where it asks you to) and complete your order. Hope that helps.
@Pablo I was given a coupon code but on rewards platform I can't add only the strap as I already selected my Rebel AC watch. Do you mind sharing how you selected the strap using coupon
@Tony Scott Thanks for the correction, yes we meant April 19th!!!
Yes people, they meant Apr 19th.
@Backers Please note our offices are currently closed and will reopen on Wednesday, March 19th. Should you have any questions, please do emai us at info@LIVwatches.com. Please expect a response by the end of this week.
@Backers Please note that there is free shipping on all items ordered through the LIV Rewards Platform!
Thanks @Pablo. I messaged them about combining the orders and I believe they got it all sorted out for me.
@backerclub backers guys finally the issue was solved. I was given a coupon and had to use this link in order to get the free shipping option:
Hope this helps
The same thing that happened to @Simon happened to me. But I did not pay the $14.
Have been asking help via chat and email. LIV is Still trying to figure this out apparently as I've not had any answer that will solve the problem.
@Creator. One question to clarify for backerclub members who may have ordered multiple watches. BackerClub says a free strap with every watch ordered. Is it one strap per order or one strap per watch ordered?
If that was a mistake I'll take a t-shirt in Large instead of you guys having to do a refund, since I've already paid the charge.
@Creator. I went back in to the platform a second time to add my free backerclub strap and an extra clasp, was charged $14 for shipping.
@Backers When you add items in the LIV Rewards Platform, you are NOT charged for shipping.
@Levi P. Carias We are looking into this and will get back to you ASAP!
I appeared to have been billed twice, once by kickstarter, and once by Liv. Is there a problem? I messaged two nights in a row on the rewards site, and no one has responded. PLEASE ADVISE
Thanks for your reply, if I add on are you charging shipping cost or it's free of shipping charge like my pledge.
Now waiting to hear when and how to choose free strap as part of backercity member!
@Javed They will send you instructions through the rewards platform chat or via email (however you prefer to contact). They won't be able to leave instructions on this board for each BackerClub member. At least based on how they handled it with me...which was through chat on the LIV website.
@Eric, you are right. Just did the check out and get the status. Thanks!
how do i go about selecting the free backer club strap please?
Request Creator to add a pic of Rebel with metal strap.
@Russ did you Check Out the items in My Selection? Once you go through the Check Out process there shouldn't be anything in that section.
I can't wait for September to get here. You guys have turned me into a chronophile, but it's an awesome hobby to have!
@THAMIZHVENDAN the black metal bracelet you need to purchase as an add on.
Where in the LIV reward platform to find order status? can see only number of items show at "My Selection" but don't know if it's all set?
@Backers Since a lot of you are asking... if your order status on the LIV Rewards Platform is "processing," you're all set :-).
@Backers We are working through messages and emails sent as fast as we can. We appreciate all of your patience! If you haven't yet received a response, you should receive a response to your query by Monday or Tuesday. Thank you all for your patience! If you have any questions that you have posted here that still haven't been answered, please feel free to email us at info@LIVwatches.com and we'll get back to you asap.
Hi I have pledged $390, can I get a watch with black chain strap instead of rubber or leather.
@Pablo...I agree with you they may be busy ....haven't heard anything after sending them couple of emails on Backer Club Strap
Status: Processing ---->it means?
I am positive that liv is very busy at this point but has anyone else experienced a delay in email responses to info email? Or anyway to share what is the situation on the backers club strap?
@Christofer There are a few slots for July shipping. Check out the "Updates" section for more details.
There was an option for shipping in july 2017 when you chose the reward. Is that right or a typo?
Bobby, Sellita have an option to have key component parts plated rhodium, e.g. the main plate, balance bridge, barrel bridge, etc see
It is not just about looks, it is also about corrosion resistance etc.
Many leading swiss brands have rhodium coating on their movements by default.
Can some intelligence people pls answer my question?
@Bobby The black/silver AC in the rewards platform has images for both nickel and rhodium finish on the movement so you can compare looks.
Anyone knows we were charged alr or only charged when we place our official order in their rewards platform?
Yeah I can see it! But you see only the outside pls tell me in details like all metal parts? It's $96 here we are talking?
The rhodium looks nice but a lot of it is hidden with the way the exhibition case back is designed. If it was a small fee rather $96 I would've went for it. I don't pay that much when I have my wife's ring redone.
@Bobby: there is a picture of the movement in the campaign details with the rhodium plating on it...its in a plastic round container and all shiny
@LIV How come no option for brown suede straps?
Which part of the movement is cover in Rhodium?
@bobby, just report this at the chat in the reward program. You need your backer number and your mail adress linked to kickstarter. Had the same problem, and they resolved it quite easily! :-)
Why when kickstarter collect payment of $790Usf on 30th march and when I make my rewards as instructed on rewards. livwatches.com it asking for full payment again? Show pledge payment $0.00?? What's happening?
@Backers We are working through your queries, and thank you for your patience. Please expect a response within 24 hours of your chat message or email. Thank you in advance!
@Cédric lavoie We are working to respond to fans as fast as possible. Please rest assured that your issue will be resolved within the next 24 hours, someone will be in touch with you asap. We thank you for your patience!