Use this space to cheer the creator along, and talk to your fellow backers.
Have a question?
@Roy G We've got an update coming very soon! In the meantime, know that all is moving right along, and our original estimates provided during the campaign are still "on track"! :) Thanks!!
Can you do update on production and estimated delivery?
@Tim Good find! Though those who don't want the rubber strap at all are still coming out ahead too. :)
@bob We have sent a direct message with further guidance. :) Thanks!
Hi Guys will I be getting the email shortly with my options such as band I want on my watch
Just FYI, your Diver + Metal bracelet is priced $40 up over the rubber strap variant, but bought separately, the metal bracelet is just $30 over the rubber strap variant. Since they come pre-installed, it seems a bit unlikely that there should be a price difference.
For example, if I buy the rubber strapped version at $490 and add the $65 metal bracelet, i would pay $555. If I bought the metal bracelet version at $530 and add the rubber strap for $35, then I have to pay $565... hope no one is buying in the latter order...
@Tim The magnifier on the Diver w/ Cyclops is applied to the top of the crystal and protrudes a little less than 1mm.
@Mahmoud I show your confirmation email has been sent now. Please check your spam folders in case your email provider is filtering our emails. Thanks!
I haven’t received a confirmation email for my pledge and the additional watch I ordered, would You please update me.
@Gary H. Wishik, M.D. I see we are providing direct support to you on this and hope all is resolved to your satisfaction. We are sorry for the confusion caused by the changes that occurred after the campaign ended, but we hope ultimately you'll be happy to receive more goodies for the same price. Thank you for your support. :)
Sorry for the previous post's grammar and syntax, Google Voice to Text mangled my message I went to the reservation page .I made a reservation, but then asked by a chat what happened to the winder I received a response saying well we told you about this in one of the updates. the price is lowered the winder is now an option. I went back to the reservation page to make a reservation for what I had originally thought I would be receiving and when I did that the second time it's showing zero pledge. I stand by my original observation what a cluster
What a cluster I apologize for not reading each and every update for the many many campaigns I back on Kickstarter was until until I went to the reservation page today and asked by a chat what happened to the watch Winder I'm supposed to get that I was told it was now an option in the prices on the watches have been lowered so I went back to the reservation page to get the winder which was one of the reasons I pledged at the level I pledged and when I didn't get all my information the system is showing zero pledge you owe $1,000 as opposed to the Thousand 70 I pledged what a total cluster and I guess cuz my stuff won't get in by tonight who knows when I'll actually get delivery instead of in the first batch
Quickie question. Are the cyclops equipped models having the curvature embedded into the crystal or on top of the date display. Essentially, does the crystal have a protruding bump due to the
Magnification or is the surface flush and flat?
@Leslie Setoh I see James has followed up with you now. Thanks for upgrading to the P-51! :)
I have previously requested to upgrade to P-51. I have a few correspondences with James. I have finalized my P-51 model + accessories. Can you confirm my final top up price? I didn’t hear from you guys pass 2 days. Thanks.
Thanks Liv, email received
Hi, I am still waiting for the email confirmation, could u pls check? Thanks.
@vadim ditlovich & @All ... Remaining confirmation emails are going out later today! Thanks again for your patience. :)
Also checked out last week with my selection but to date no confirmation email, please send one.
@Leslie Setoh @Robert Addison @Chong Wai Heng We have contacted you directly to assist further. Thanks! :)
Hi LIV team
Also checked out last week with my selection but to date no confirmation email. Can you just check it for me so I have the warm fuzzy feeling it's gone through.
Same here. Already selected the items, checked out and my card has been charged. No confirmation email too.
Hi Creator I did received my confirmation order via email. But why am I charged with shipping? I thought the watch come with free shipping? Just to clarify.
@Jeff @Roy G @Torn Nilsson Confirmation emails are on the way as soon as possible. Please contact us directly if you have not received yours by the end of the week. Thanks!
Didn't receive confirmation mail.
I finalized my choices an payed yesterday . Shouldn´t i receive a confirmationmail ?
How many days does it typically take for the confirmation email to arrive?
@Gary Cheng We'll reach out directly to assist. :)
I've reserved my watch about one week before and paid, but I have not received any confirmation mail yet.
Would you help to check my order? Thanks.
@Tim Indeed, as the 41mm Diver was a late addition to the campaign, we do not have a prototype. Sorry we can't get you those shots you are seeking just yet.
@Ryo Sato @Paul Laurente we've reached out directly via Kickstarter message center to assist you further. Thanks!
Hello, unable to log in. I tried the reset password link but did not receive anything in my inbox. Can you please send reset link. Thanks!
Also, when I backed this project, I made my choice and my credit card was already billed for it. What else do I need to do??
I reserved watches one week before, and have not received confirmation mail.
Would you check my order?
I've checked your instagram and there are basically 3 photos of someone wearing a Diver at 44mm. Doesn't help for comparing how a 41mm wears.
If you can't get some hand model shots of the 41mm, could you at least, just take a photo of the two side by side in practice? I mean, you could just photoshop/shrink a 44mm i guess, but i would really appreciate the real deal shown side by side (not in a studio environment). I really don't think it's a big ask, in consideration of how much easier it makes it to decide, but if you simply don't have a prototype of the 41mm to demonstrate, that would be way more acceptable as a reason why you can't deliver a shot.
@Vignesh Narasimhulu Glad to hear you received your email confirmation! :)
@Leslie Setoh Yes, we can still get you in for a P-51. We'll reach out directly to advise further. Thanks!
@Jeff Yes, U.S. based orders will be shipped free via USPS. We do offer a few express options as well if preferred. Thank you!
Just received order confirmation email and sms, thanks.
Hi Creator I understand there are still limited no of P51 left. I have previously pledged for GX Diver. Any chance that I can still swap to P51? If possible can you email me personally to discuss the details? Tks
It looks like the only free domestic shipping option is uninsured USPS. Is that correct?
@Tord Nilsson We will be asking backers to have their selections completed by the end of July. Some time still to ponder things. :)
When is the last day to finalize my choices?
@Murtaza We'll reach out to confirm your order directly. Email confirmations will be along as soon as possible. Thanks!
Hello I confirmed my order yesterday via the link sent out in email. After placing the order, it was listed that I will recieve the order confirmation within 24hrs. So far nothing in my mailbox. Can you please check. Thanks
@ Tord Nilsson Though the straps are an interchangeable accessory, we need to establish a product baseline to start from during fulfilment. If we do not do this, then we are customizing every single order, which is a logistical nightmare that causes excessive delays. Thank you and everyone for your kind understanding! :)
@Mark Wierts We appreciate the perspective and positive outlook! :)
I understand that change is difficult to manage for some people, however the camel colored strap was always displayed when you decided to back this project. I'm not going to use this strap either but I accept is has always been there, from the start. I'm happy that the P51 got cheaper and can now be bought with the titanium bracelet without paying extra (as I was fine with the initial price). Would be nice to have a watchwinder for "free" but I'd rather have the option to get some straps I want.
Look positive rather than negative 😜
@Tim You can find photos of the P-51 and GX-AC being worn (and other various photos) on our Instagram. https://www.instagram.com/livwatches/ We are still working to get more photos done of the Divers and GX Alarm, but can't guarantee they will be available before selections will need to be completed. Thanks so much for your feedback and for backing!
@Kitti Peerapatmongkol We have responded to your support inquiry directly, but just wanted to also follow up here to let you and everyone know we are still working to resolve the problem with confirmation emails, and assure you the orders are secure and confirmations will be along as soon as possible. Thank you all for your understanding and patience!