Fulfilment Update #3 — Shipping Progress, Burger Up Launch Party and Coin Distribution Hiccup
We've had another busy week, seeing fulfilment mostly wrapped up and the official Burger Up launch party here in Brisbane.
The team focused heavily on finishing off fulfilment this week. All shipping orders were double checked and submitted. The warehouse has been processing the queue since Wednesday, and a large number of shipments have already been dispatched. There are still some waiting to be picked up by the relevant shipping services, though, as they are batched together for collection, but it looks like the backlog will be cleared by Tuesday.
A few of your have been asking about shipping notifications. They have been going out, and if you haven't received yours just yet don't worry. It's actually a manual process for us as there is no automated system from the SendFromChina warehouse to notify us a shipment has been sent. Instead, we have to manually check the system and perform some data manipulation before putting it through our own email notification system. It's a rather tedious process and depending on how busy we have been, there can be a delay between your reward being actually shipped and you getting the email notification from us. In fact, some of our Asia-based backers have already received their shipment even before we had a chance to send out their notification!
If you have not received a shipping notification email by Tuesday though, please get in touch with us and we'll check for you.
Canada Post Strike Update
It looks like the Canada Post lockout and strike action has been postponed indefinitely. Although it could still happen, we don't want to make our Canadian backers wait around for an indeterminate length of time. So, we've made the decision to go ahead with dispatching all Canadian rewards.
You should start to see rewards delivered in the same timeframe as the rest of our non-EU backers. Shipping notifications will also start to go out for Canadian backers tomorrow and Tuesday.
EU Fulfilment Update
Our EU fulfilment partner informed us that everything has now arrived and they will be sending shipping notification emails out this week. To all our EU-based backers, you should start to see your rewards going out over the next 14 days.
Burger Up Launch @ Club Sosay
It was an amazing day. More than 70 people RSVP'd, and we demoed Burger Up for about 3 hours. Everyone that played said great things. There was even a giant Burger Cake!
We express air-freighted in a handful of copies just for the event, and to help the team celebrate. To our delight, we had a few of our Brisbane based KS backers turn out. It was really awesome to meet some of you in person and teach you how to play the game you helped bring to life.
Aside from a few retailers that backed during the campaign, Burger Up won't see wide distribution for a couple of months yet. This event was a great way to celebrate with the Brisbane Kickstarter community, and wider board gaming community, for helping us make Burger Up a reality.
Thanks to Ken and Patricia from QUT, and Debbie from Club Sosay for helping us put on such a wonderful event!
Coin Distribution Hiccup
A couple days ago, in preparing for the Club Sosay launch, Allen and I noticed that the coin count in some of the copies we opened didn't seem quite right. There appeared to be more $10 coins than we remembered. When we counted everything up, we realised that the distribution was evenly split between the $1, $5 and $10 coins (20 each) instead of an uneven split between the $1 coins (32) and the $10 coins (8) as intended.
Due to the difference in coin distribution, the total value of the coins has actually gone up, to a sum of $320 from the original sum of $212. While it's a good thing there's more overall value in the pool of coins, it does mean the count we've indicated on the box is incorrect, and having fewer $1 coins means needing to exchange to $5 coins a little more often. Rest assured, this doesn't actually affect gameplay and no one is getting short changed with regards to the overall component count.
That said, we want to take this opportunity to own up to the mistake. This is absolutely something we should have caught when evaluating the review samples. It has caused a lot of anxiety for us since we feel we've let you guys down. We pride ourselves on our attention to detail and our pursuit of perfection, and we're disappointed in ourselves for the oversight.
With that in mind, we've already reached out to our manufacturer about this. They've been very supportive and are helping us to find a solution. For anyone that feels strongly about this issue, we understand. We'd ask you to please head over to your Kick'd account and pre-register for a dollar coin pack (you might need to log in first then click on this link again).
Note that there is no time limit on registering, so we'd be very grateful if you were happy to wait until your copy arrives in order to see if this is an issue for you at all.
Card Sleeve Reminder
Just a quick reminder that the card sleeve promotion will last for 1 more week. Everyone should have received a discount promo code via Kickstarter message, but if you haven't please let us know.
You can purchase the Burger Up Premium Sleeve Triple Pack from our website here. If you're not sure what we're talking about, be sure to check out last Sunday's update for details.
So, now that fulfilment is, mostly, completed, you might be wondering what is left for this campaign. We will be doing 1 or 2 more standard Sunday updates just to see through the remainder of the fulfilment. Following this, we will be doing our campaign wrap up and retrospective. For any of you that are not familiar with this, we do a complete breakdown of everything that happened throughout the campaign and talk about what we learnt, what went wrong and what went right. Take a look at our previous two retrospectives for Entropy and Rise to Power to get an idea of what's in store.
As always, until next week...