Frequently Asked Questions
Yes, of course. There is a thumb turn on Sesame for manual usage and your key still works.Last updated:
Please see the video.
Sesame doesn't even need to be exactly at the center of your lock or at any specific angle. It just works with your lock perfectly.Last updated:
Yes! Sesame is HomeKit compatible.Last updated:
Android with Bluetooth 4.0 LE system users will be able to enjoy Sesame too.Last updated:
Sesame works on 99.99999999% of cylinder deadbolt locks and some Mortise locks.
Please see the transforming picture in "Think Unique" section above. It shows more than a dozen of the typical locks in North America. Sesame can perfectly work on these even though they are quite different from each other.
Please also refer to
[ Update#2 ]
[ Update#1 ]
If your lock is unique and you are not sure about whether Sesame will work for you, please send us pictures of your lock and we are very happy to check it out for you!
Our email: email@example.comLast updated:
The color options will be included in the survey along with shipping details at the end of this campaign via Kickstarter platform!Last updated:
Although we don't know which protocol will win the game, we are actively looking at all sorts of possibilities. Since launch, we have been reached out by six smart home companies that are willing to work for us toward integrating all those platforms.
However, Sesame already supports Apple HomeKit and other solutions based on cloud/server.
Also, since Wi-Fi Access Point runs on open source Linux system, you can slightly modify and made it compatible with any protocol.Last updated:
Even though it was not in our original plan, we are moved by backers who said they would back us any way even though they only have Windows Phone. Currently we are working on the Windows Phone app now!Last updated:
You can log-on to candyhouse.co and remove access authorization for that device. When you get a new phone, simply download the Sesame App and log in to your account. And key still works.Last updated:
You can always use your key to open the door. Alternatively, you can also use a friend or neighbor’s phone to download the app, use your login to access the door, and delete the app.
Sesame's power lasts about 500 days. It will keep notifying you through app when batteries are low. Also, it is very easy to order CR123A batteries on Amazon/eBay and get them in two days.Last updated:
Yes the Wi-Fi Access Point can be purchased separately at a later date.
It is definitely better financially to get them in a bundle now though.Last updated:
Yes the Wi-Fi Access Point works on these voltages, from 96V~245V.Last updated:
No, to be honestly, we cannot afford to make different models right now.
The plug of Wi-Fi Access Point is for US type socket(it is the same in Canada/ China/ Taiwan/ Japan/ ...)
However, we will provide adapters for non-US sockets.Last updated:
Regarding the Sesame trademark, please refer to the Copyright section in the descriptions.
Here is a direct link:
Monthly fee? You must be kidding us.
Even Google map and Wikipedia don't charge fees.
Sesame architecture is very neat with tiny data traffic, therefore maintaining the server service and making it secure are not exhausting at all.Last updated:
Sesame gives “smart lock” a whole new definition. Sesame is not a technically a “smart lock”, and CANDY HOUSE is not even a smart home company. Sesame is a small ROBOT that locks/unlocks the door for you. The concept of a robot has been very far from that of "keys". With Sesame, the concept is "issuing permission to people", rather than "giving them copies of the key". You can grant the permission to up to hundreds of people but none of them can simply copy the key to someone else. Much more secure.Last updated:
Please refer to Update#7 :
Bluetooth is only necessary when the owner is setting up a new Sesame for the first time.
With Wi-Fi Access Point, the owner or guests can turn off their phones' Bluetooth and use Wi-Fi/3G/4G network to communicate with Sesame.Last updated:
You can manage as many Sesames as possible by just one account. This make it easier to manage real estate.
If you have multiple locks on the same door, you can use app to group them together and control them at the same time. However, you do need to setup each Sesame individually.Last updated:
Yes....but considering the effective communication between Sesame and Wi-Fi Access Point, the maximum distance should not exceed 33 ft. / 10 m. Therefore, we highly recommend "One Sesame, One Wi-Fi Access Point".Last updated:
We guarantee that Sesame will work for your door if your lock is similar to any lock in the transforming GIF image in "Think Unique" section, matches with Update#2 and Update#1, or confirmed by firstname.lastname@example.org .
We refund you 100% in case of product defect or incompatibility - we don't think it will happen though :)Last updated:
1) Video showing that the app just syncs with the angle of Sesame. No other companies else can do or know how to achieve this. The app just syncs with your lock for every precise angle! You know exactly what is going on there even if you are not nearby. We are no longer just being told "success/error" by the digital locks.
P.S.,The sync can be a little bit more smoothly, but to achieve 500-day battery life, we decided to sense the angle every 1/10 second, instead of continuously detecting the angle. This should be way enough for security purpose.
2)app preview video
We are still polishing the UI as well as working on the android/Windows version.Last updated:
We are from Stanford University Computer Science, which ranks first in the world. We have the best technology in the field of cyber security. We know how weak government and financial organization's computer systems are. Actually, one of our team held a former job to manage the server of national security department in his country.
So how secure is Sesame? please refer to
With Wi-Fi Access Point, you can
1.remotely access Sesame no matter where you are
2.remotely grant/revoke access for your friends/other people no matter where you are
3.if someone unlock/unlock/knock your door, you can get immediate notification from Sesame no matter where you are.
Without Wi-Fi Access Point, you can access/ grant or revoke access/ get notification only when you are nearby your door.
---------------Why did you separate this anyway? It is confusing!!!-----------------
We did hope that Wi-Fi Access Point and Sesame can be one single product, but not separate ones. However, if we want to keep Sesame always connected to the internet as well as keep its long battery life(500 days), we need to separate the Wi-Fi chip from Sesame and give it AC power.Last updated:
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