Frequently Asked Questions
Sorry, but we currently only have an iOS app. Developing the app itself on Android is not that big of a deal, but since we leverage HW on the phone (Bluetooth), that tends to cause a lot of additional kinks when trying to make things work over a spectrum of different Android devices. But that might still change; please help us reach our goal and unlock stretch goals... ;)Last updated:
Sorry, no Windows Phone support planned... :(Last updated:
Kickstarter does not allow us to bundle and pre-sell with "existing" products. But you can buy the bottles you see in our photos and video from retail. They are made by S'well.Last updated:
Unfortunately it does not distinguish between liquids, but for the most part people are often drinking water from their own bottles. The Hug aims to encourage people into drinking more water. It has 0 kcal, unlike pretty much everything else you might wanna gulp down! :)Last updated:
The Hug uses accelerometer data to estimate drink amounts, so there will always be error margins. It’s not an absolute form of measure. The same applies to FitBit and other accelerometer-based fitness (step) trackers.
With the sedentary prototypes (bottle on office desk, not in gym bag) we have been in the ballpark of 15% error margin. The new prototypes have been flashed with software that filters out non-drinking movements, i.e. when you have the bottle in a gym bag or you’re walking somewhere with the bottle in your hand. Or maybe have it on the bottle holder of your bike. The software is not flawless, and at the moment we are experiencing somewhere around 25% error margins with sensors that are carried around in bags etc. We will be able to improve this figure after we release 100 test units for a pilot and receive much more data, and there’s a significant time window until we ship the final products.
Please do notice that The Hug will never be 100% accurate, and that’s one of the reasons it’s a recreational, not medical, product. The Hug will give its user a ballpark idea of how much they are drinking, but the main aim of the band + app solution is to coach the user to change their hydration habits; in the same way as FitBit and the like encourage users to change their sleep and exercise habits through showing them data. These devices are not 100% accurate either but have still been able to provide significant value to their users. Our goal is to help users change their hydration habits!Last updated:
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