by Tinnus Enterprises
We received our balloons from the Kickstarter campaign. Thank you. In April I ordered more from the Zuru website. Tracking says they were delivered however they never made it to our house. Customer service at Zuru has been terrible. They've told us that since it says they were supposedly delivered that there's nothing they can do. How about resending the order??? Not only are we out of the money we spent, but we won't be purchasing any more balloons.
I still haven't received mine. Is there any additional update? Its been a really long time
Can't wait for summer so I can take these to my grand kids to play with!
NEED TO KNOW HOW TO DO SURVEY - READ ME.....
I had to logon to Kickstarter via a web browser. It would not work for me on my iPhone or kickstarter app. I was able to access off my laptop.
1) Log into the kickstarter website
2) upper right hand corner there should be "Me" with a pulldown.
3) Click on "Me" and Choose "Backer History"
4) You will see a list of projects you backed - choose this one
5) a window will pop up. You will then see the word Survey in the middle of the window. Click on that.
6) if you have already filled out the survey - it will give you the date you filled it out. If not - fill in the info (your address).
Got mine today wayyyy ahead of schedule! And their a nice PURPLE!!! Can't wait for it to heat up and not be frozen balloons!
Arrived! Looking forward to family picnics this summer.
I got mine in the mail yesterday too!!! Also didn't expect them to come this early. Product looks great, looking forward to warm weather � to try them out.
I can't remember if I did the survey
How do I know if I've d the survey or not
I got mine in the mail yesterday!!! So didn't expect it to come this early. Can't wait to use it!
I can't find the survey either...
How do we know if we did the survey? Thanks
Hi I'm trying to get my survey complete so i can get my cool summer gadget but it is no where to be found!!! Please send me the survey so my product can ship! Thank you
I don't remember if I did the survey, but can't figure out how to do it from your site. Could you let me know if I have done it and if not, how ? Thanks.
We received our order today! Can't wait for the warm weather to try them out!! Thanks!!
I cannot the survey on your site and I cannot remember if I filled out a survey. When you sent the email, a link to the survey might have been helpful.
Hi, I don't remember if I did the survey. Can you let me know? Thanks, Debbie from Sunnyside Cottage
Looking forward to receiving product and enjoying the fun of balloons.
I meant to say "a full web browser"
I'm so surprised by the number of people who think they should have gotten a reward by now. Only 400 people out of over 21,000 had estimated ship dates that landed in 2014.
Check your inbox for an email with the subject "Your survey response has been submitted for Bunch O Balloons". If you can't find it, then go onto the Kickstarter homepage from a food web browser (not mobile or an app) and look at your pledge level. You will see two things – the date you should expect delivery, and a link to the survey. As other people have said, the survey is really just a confirmation of your address, and your phone number. If your pledge level offered a choice of color, then you would specify that in the survey.
Where can I find this Survey again? I may have trashed the wrong email
I hope that I arleady did this "survey" because I can't find any of the reference points that people say to look for!
Ok. I just figured it out. A survey really isn't a survey-- it's confirming your address. That should have been mentioned in the email for sure. Why it's absolutely necessary to do this, I have no idea. Click on the arrow pointing downward in the top right of the screen. Follow the steps to survey. Is your address correct? Click complete or finished. Don't remember what it said exactly.
I don't know if I've done a survey or not either???
I am confused. I have no idea if I filled out a survey or not, as I backed this project last year. I have not received my product,-- so what kind of survey is this anyway? Why do I have to fill something out to get my product? I am happy a percentage of your supporters are asking these very questions.
In the upper right corner you should see your profile picture next to a down arrow (if log in). Click on it to bring up a menu. Under My Stuff click Backer history. It will bring up the projects you back so click on Bunch O Balloons. It will bring up info on the project where you will see Survey in between Reward and Send message. Click on the Survey to see what you responded or to fill it out.
Ditto to Rebecca's comment. I too received the same information August 22, 2014.
Hope all is going as planned - looks to be a fun summer with Bunches of Balloons!
I have a confirmation email from August 22, 2014 informing me that my survey had been submitted and another email informing me that my payment was received for your product. If you would like another survey to be completed, please send it in an email because no one can find it with the vague instructions provided in your last email.
I am happy that your project is working out. This is the first and only one I have ever supported. As an elementary school librarian, I have filled my fair share of water balloons. It sounds like a good idea to me.
Is thiz the survey. Or is there something else?
I cannot find the word "message" at the top of the screen. How do I make a survey? I just want my product. Why do I need to make a survey to get my product? Please send me the survey again.... this is very confusing and unfair for your customers..... Frankly speaking, as others, I do not remember if I filled the survey or not.
How do I get to the survey? Tried finding it to do it and can't find it
these comments have been fun and disappointing to read. I too thought I read on an email that some had been delivered already. so why not mine. I am hopeful for April 15th delivery,. In our busy lives who can remember if we filled out a survey or not.
@ Laurie ("OMG lighten up!!!") Everyone who's given Tinnus their money in advance has pledged to assist in raising capital to get their product off the ground. IIRC, when we did that, it was based on certain criteria (ship dates, quantities, etc.). So far, I haven't received anything (not even your suggested "updates" explaining the delay) and to memory, I was supposed to receive my order long ago last year. I'm going to sift back thru my email and look for this 'survey' and ensure I've completed it so they can have one less reason to keep me waiting. In the meantime, if you want to dig up any fine print that says we should have expected these delays in the first place, please share.
I look forward to trying this product out if and when I ever get it.
Obviously, you are confusing your customers with the need to complete a survey, that doesn't seem to be available, and to check for the proper shipping address. Possibly you should consider further information in an additional email to clarify?
Well, I believe that I am part of the 14%, thus, please send another survey my way. I do not want to track you down. It is up to you to get it to me with or without a survey completed. Just saying.....
How do I go to the homepage of the kick starter project. Do they have their own website?
I cannot find the survey either. I'm not even sure where to log into or what they're talking about? I feel like I just wasted my money. I don't understand why the survey would not have been attached to the email in a link?
More info on the survey - this is the email that was sent from Kickstarter in August after our project funded where we asked for your shipping address. This was confusing for the many of you because you completed the survey way back then when we first sent it. The Update was directed at the 14% of you that might have mis-filed the email or procrastinated. If that is not something you are likely to do, then don't worry, we have your survey from August. If for any reason your balloons do not arrive by April 15, then let us know and we will track them down.
I can't find this survey. Please just send me my merchandise.
This is my first Kickstart also. Cannot find survey and was never sent one. Please advise
How do I get to survey?
I can't find the survey or the "message" at the top of the page you are talking about.
I can not find the survey.
I'm surprised by this survey request as well. I don't understand? You have my information already. This is my first kick starter support. Hope it wasn't a mistake..
I order several sets of the "Bunch of Balloons" so long ago, I can't remember when it was. I was promised delivery numerous times-----and still haven't gotten my order. I had planned to use them last summer and then last fall, but.... I enjoy helping people---but. The reality of the situation still is 100's of excuse emails later with promises not kept. I have yet to receive what I ordered. I'm truly disappointed
What survey. I do not see one,