Use this space to cheer the creator along, ask questions, and talk to your fellow backers. Please remember to be respectful and considerate. Thanks!
I have lived at the same address for 7 years. Surprise, surprise I have never received what was promised.....how disappointing
Still waiting for reward...
I wanted to support this film because it was an important story to tell, however, it's unacceptable and disappointing that you have not bothered to honour the promised perks for people who have taken the time to pledge and support you or offer any kind of contact to explain the delay.
It's been almost 4 years I've donated 100 bucks. I should receive all rewards till the blu-ray disc. I never received anything. I live in Brazil.
3yrs on and I still have not received anything. I too, would like my $50 refunded please.
I opted out of my rewards post-funding (but still saw the film) so I hope I am taken off your 'to do' list. I wanted to support the film so the rewards are not important. In fact, if you would like a donation to help with the unexpected postage costs, contact me with paypal details and I'll help out: that might cover postage for two or three backers.
I live in Germany and have not received my reward, so I don't have a chance to see the movie I sponsored. That's very sad. I never get answers to my direct mails so what can we do?
Holger Moeller from Germany
NO ANSWER AS OF YET. Its unrespectful..at this point I am requesting a refund...
I just want a refund. I never received my perk.
its December 11th and I still have not received my reward. Over 3 years now.
I tried to call producer Harry Thomason now and that number is not available any more.
I am very upset I have not seen the movie either. At least a streaming connection or possibility to download it. So no shirt, no poster, no dvd, and no film.
I am very disappointed the way backers have been treated.
I want to be contacted as soon as possible to let me know where the reward is.
Wait for your news.
December 2015 now. I don't know what went wrong but you have very much disappointed many people. If you aren't going to deliver be honest and just say so.
*wonders* iam still waiting ... till now i havent seen the movie ... cus i wanted to wait till i get the DVD. And i really would like to know how many havent got their reward. So i created a Poll - would you be so kind and choose there if you have got a DVD or not???
With this project i created my kickstarter account.
As posted under Update #30. I was shocked anew to see the volume of comments here, too: What I posted there: " didn't ever receive my rewards, either. It seems from the volume of disgruntled responses that I am not alone. Please honor your word. If you intended to make the film based on donations rather than based on pledges with promises of something provided in return, then you should have conducted your Kickstarter campaign with that being explicit and called for DONATIONS. I probably would have still donated something; but as it stands now, while it's true the film was made, I've yet to see it myself and my sense of pride and participation as a backer palls because you haven't honored your part of the deal for me and, it seems, a great many others worldwide."
Just been told i can watch it on Netflix ! yeah no thanks
Yep-No rewards received for me either after donating $50. It's been years now. Can we get our money returned as they haven't kept to their word? I'm sure the movie has made money!!
Like so many other people, I helped to fund this project and haven't received anything. I was originally very moved by the story, but now saddened by the complete lack of followup or contact from the Producers to my enquiries. It'd certainly deter me from funding another Kickstarter project. It makes me think I've been taken for a fool.
Have all the rewards been sent out? I haven't received anything yet. Maybe it'll come before the project hits a '3-year late' status...
I also reported the project. There is no way of contacting you, only apologies for delays, and with so many people nit having received their rewards, this just seems like a scam. It's almost a miracle that there is a movie in the end. Very disappointed here.
I have now used the "Report this project to Kickstarter" button at the bottom of the 'Campaign' page https://www.kickstarter.com/projects/bridegroommovie/bridegroom-an-american-love-story/description and selected the post-funding option. Don't know if it will make any difference, but I am very disappointed by the complete lack of acknowledgement of my attempts to contact the people behind the project to report the non-delivery of my rewards.
I know backing shouldn't be for the reward, but promising something and then not keeping that promise...makes me a bit sad...
Nothing for me either - really disappointed with all this.
Still haven't received anything. All my information is the same. I have tried leaving comments here, direct messages, emails, and phoning, all with no reply.
This is the first Kickstarter I ever backed, and going through this experience 3+ years later, it makes me never want to back any good cause ever again. It's a shame.
Received an email from you recently asking me to contact you privately if I had not received my reward, but with no method of being able to contact you!!! I was proud to be a part of something some important, but am beginning to think I was conned! How many people have actually received their reward?
I have a change of address, but only as of a few months ago. How can I provide my new address information?
This is a total scam. You've taken all our money and not given us what we've paid for. Your company's actions seem very fraudulent. You are to provide ALL of us with an update as to where our goods are or kickstarter will be notified about this and they are allowed to take legal action. 3 years since I gave you my money, I've not moved, and I've received nothing but BS updates twice a year apologizing for delays. It's on Netflix so please stop BS'ing us with excuses and give us the rewards or return all of our money. I expect an update in short order.
Re: your update
HOw do we contact you privately?
Thanks for the update. I was a $50 backer. I am using the same email. I have not received a reward. When you sent out the notice to report change of address two years ago i did at that time. Your update says to contact you directly but no email address was given.
I have not yet received my reward, I am in Rome, Italy.
My address has not changed nor has my email address.
There seem to be a lot of us in the same boat. No change in address, but still no sign of any rewards. I have yet to receive a response to either of the messages I sent the producers in the past 6 months.
I also have not received the award either, and same as many commenters, no change in address, no change in email, and never contacted you before now. Thanks!
Hello, I have not received the reward either, my email or adress have not changed and I previously had written about it without a reply....
I have not yet received my reward, I am in England in the UK.
My address has not changed nor has my email address.
Apparently I can't type today! Below comment was supposed to read "I as well have NOT received my reward [...]".
I as well have now received my reward, and I'm at the same address. I am unsure to which email address to write, so I'll just follow everyone else's example and leave a comment here...
I too have not received my reward (DVD), even though the address (Netherlands) is correct. How do I contact you? I sent a private message via the Kickstarter interface, will that work?
Still have not received my reward for a $50 contribution and now have updated my information twice. Disappointed as other kickstarter things I have participated in have been completed timely and as promised.
I have yet to receive any rewards either. I do not know which e-mail address to write to however.
I still haven't received my rewards either. Which email do we write to get the rewards sent out?
How are you doing? How is your project?
I wonder, as a previous backer, if I may presume to direct you to my project which is live today?
AN eviscerating, life-affirming new play tells the true story about rape in the military...
If you feel you can donate or share that would be fabulous. No pressure however!
Mary Jane Wells
This documentary has now become a classic!
I contributed at the $100 level. So, I should have physically received:
- "Beautiful Boy" MP3 (received)
- "Bridegroom" DVD (received)
- "Bridegroom" T-shirt (NOT received)
- "Bridegroom" Blu-ray (NOT received)
As noted above, I have the MP3 and the DVD, but no t-shirt, and no blu-ray. (Frankly, I would have preferred to just get the blu-ray instead of the DVD. What am I going to do with two copies of the movie?) It's been almost three years since this campaign was funded, and almost half a year since we last got any updates about this. What gives? I get that the bottom line is the producers bit off more than they can chew when they said they could get all these rewards out within a few months. Poor planning on their part, but there's nothing to be done about that now. What frustrates me is this complete silence for months at a time, and then a quick blurb saying, "Still working on it, thanks for your patience. Sunshine and rainbows, lolzors!" that really tells us nothing. What I would like to see is a monthly email with the numbers showing their progress in sending out these rewards. If they'd just do that, you might still have some grumblers because it's taking so long, but overall they'd probably have a lot less complaints because we backers would be able to see some actual progress on this, and have some expectation of when we'd be receiving our rewards.
I like to support local businesses, but I don't just go into these places to toss money at the owner and leave. If I or other customers don't get any benefit in return, why bother supporting them? The same principal applies here. My sense of altruism is appeased because I contributed to something I believed in, and it's succeeded. However, the producers introduced a business side of this when they guaranteed goods in exchange for money. Given the circumstances behind why this film needed to be made, business seems to be a dirty subject to bring into it. Nevertheless, it’s there, and at the end of the day, we all gave money with the guarantee of something in return, and that guarantee has not been fulfilled for what appears to be a large majority of us, judging by the comments thread. Campaigns like Bridegroom, where the creators drop the ball but don’t want to take responsibility, make people leery of funding sites like Kickstarter or IndieGoGo. By not fulfilling their promise, they are hurting the funding potential for every other funding campaign out there.
I have pledge on the 50 USD level and haven't received any reward as of now ... getting a bit worried by the radio silence ...
No reward, no update. #scam
this whole project has been a joke !!
Is this bailout being done alphabetically? Being a "W" really sucks … Last update was October … I know it's not that long ago but any update about our physical rewards would be great.
After all, last message back in Jan 2014 stated "Updated Jan 7 2014 - apparently DVDs being sent within next 3 weeks."
I have since moved since I backed this project. Who do I need to contact to provide a new shipping address please? Many thanks.
It's been 3 months since the last update. Can someone please provide a progress update? How many backers still waiting for rewards, estimated time remaining until everyone receives theirs? We're approaching 3 years since this campaign was successfully funded, and well over a year since the movie was released.
I agree with the comments of others that it's not all about the rewards. I am delighted to have had the opportunity to back this project and play my small part in getting this incredibly important message out to the world. However, I would like to actually see the movie I contributed to...
I understand the financial burden to send the DVDs out. How about sending a link to the movie to watch it? It now seems that every Tom, Dick and Harry has seen this movie but me, and the other supporters. It has been several years now...
what about new shipping updates?
I probably won't even watch the DVD, but condoning unmet promises is only encouraging more frauds on this community.