IMPORTANT! Merciless Onslaught Backer Surveys will be launching in the next half hour!
We're pleased to announce that we will be hitting the red button in the next 30 minutes on Merciless Onslaught backer surveys! It is very important that everyone completes their surveys in a timely manner for the fastest rewards delivery. We plan on beginning rewards fulfillment in the first week of June.
We cannot fulfill your rewards unless you complete your survey!
Here are some important things to keep in mind as we prepare to go live on surveys:
1. LOOK FOR AN EMAIL FROM BACKERKIT!
We do not use Kickstarter's built-in survey tool. Instead, we use a system called BackerKit. Soon, you'll receive an email from BackerKit with your survey invitation. If you pledged under multiple Kickstarter accounts (some of you have), please note that you will get a separate email invitation for each account.
NOTE TO OUTLOOK/HOTMAIL/MSN USERS: We've learned from past experience that these email services tend to have overly aggressive spam filters. If you use one of these email services and don't receive an invitation email in the next couple of hours, please contact us at firstname.lastname@example.org and we'll be happy to assist you with a direct link to your backer survey.
2. SIGNATURES & PERSONALIZATIONS
SIGNATURES: Brian Pulido is happy to sign most comics, prints and trading cards offered on the campaign free of charge. If you're pledged for any of these items, we will ask you for your signing preference during your backer survey.
PERSONALIZATIONS: Due to capacity, Brian can personalize up to one campaign item of your choice. If you select personalization during your survey, a free form field will appear for your request. Please be as specific as possible!
Please note that the following items will be sealed and randomized prior to distribution and cannot be offered signed or personalized:
- Lady Death Sealed Mystery Envelope
- Lady Death Bikini Chase Card
- Lady Death: Heartbreaker #1 - Chase Edition
3. CAMPAIGN OVER-PLEDGE ADD-ONS
Many of you requested over-pledge add-ons during the Kickstarter. If this applies to you, we have already taken care of your add-ons!
After you complete your survey questions, you'll be directed to the "ADD-ONS" section of BackerKit. If you look on the right hand side of this screen, you'll see a section called "ITEMS INCLUDED IN YOUR PLEDGE". Your over-pledge add-ons will be listed in this section alongside your other reward(s). There is no need to re-add these items in BackerKit! Please refer to the graphic below for a pictorial reference:
If for whatever reason you believe we missed something with your over-pledge add-ons, please contact us ASAP at email@example.com for assistance.
4. BACKERKIT ADD-ONS
After you answer your survey questions, you'll have the opportunity to purchase additional campaign items in BackerKit. This is completely optional, but keep in mind that we did add some new items that weren't available during the Kickstarter. :-)
If you select add-ons, BackerKit will ask for your credit/debit card info when you're done. Your card info will be kept securely on file, but your card will not be charged until survey lockdown on May 16. Please plan accordingly!
IMPORTANT NOTE: If you requested add-ons during the Kickstarter campaign through over-pledging, there is no need to re-add those items in BackerKit! See Section #3 (CAMPAIGN OVER-PLEDGE ADD-ONS) for details.
5. ERRORED KICKSTARTER PLEDGES
If your pledge payment failed in Kickstarter and they were unable to settle with you during the funding period, you'll notice that Kickstarter dropped your pledge. But don't panic just yet!
Even if your pledge was dropped, you will still receive a survey from BackerKit with a balance due. This balance due can be settled with any major credit/debit card. Your card info will be kept securely on file and will be charged during survey lockdown on May 16.
After survey lockdown, any unsettled balances will officially be considered dropped pledges on our end. Please contact us at firstname.lastname@example.org if you have questions about this.
6. SURVEY LOCKDOWN
In order to adhere to our production schedule, we will be locking down all survey responses on Tuesday, May 16 at 6:00PM MST/PDT (Arizona Time). If you need to make changes to your survey responses and/or BackerKit add-ons, please go back into your survey and do so beforehand!
7. DID YOU MISS OUT ON THE CAMPAIGN?
If you missed out on the Merciless Onslaught Kickstarter campaign, we are offering last-chance preorders on select campaign items for a limited time through BackerKit. This preorder store is open NOW and will remain open until survey lockdown on Tuesday, May 16 at 6:00PM MST/PDT (Arizona Time).
Click here to visit the Last-Chance Preorder Store on BackerKit.
PLEASE NOTE: This store is intended only for those who missed the Merciless Onslaught Kickstarter campaign! If you pledged during the Kickstarter, you will be given an opportunity to purchase additional items in BackerKit after you answer your survey questions.
If anyone has any questions or concerns that are not addressed above, please feel free to contact us at email@example.com. Thanks again for your support, FIENDS!!!
- Nick Napalm