We have just begin distributing backer surveys!
We have just begun the first phase of distributing backer surveys for the Vengeance campaign!
This first phase is the Smoke Test, which is a new BackerKit policy for all projects with over 500 backers. Approximately 5% of you across all of our pledge levels will be sent email invitations first. BackerKit uses this test to identify problems with surveys before they go out to the remaining 95% of the backers. With luck, we'll be able to get over this hump relatively quickly, but this is why it's very important that backers complete their surveys as soon as possible. :-)
We did reveal all of this information to everyone last Friday, but just in case you missed it (there's also updated info in here):
1. LOOK FOR AN EMAIL FROM BACKERKIT!
We do not use Kickstarter's built-in survey tool. Instead, we run our surveys through BackerKit. Sometime today, you'll receive an email from BackerKit with your survey invitation, if you haven't already. If you pledged under multiple Kickstarter accounts (some of you may have), please note that you will receive a separate email invitation for each account.
NOTE TO OUTLOOK/HOTMAIL/MSN & GMAIL USERS: We've learned from past experience that several Microsoft email services tend to have overly aggressive spam filters. Gmail accounts also tend to place BackerKit emails into the user's "Promos" tab instead of their main inbox. If you use one of these email services and don't receive an invitation by tonight, please contact us at firstname.lastname@example.org and we'll be happy to assist you with a direct link to your backer survey.
2. SIGNATURES & PERSONALIZATIONS
SIGNATURES: Brian Pulido is happy to sign most comics, prints and trading cards offered on the campaign free of charge. If you're pledged for any of these items, we will ask you for your signing preference during your backer survey.
PERSONALIZATIONS: Due to capacity, Brian can personalize up to one campaign item of your choice. If you select personalization during your survey, a free form field will appear for your to enter your request in. Please be as specific as possible and let us know which item you'd like personalized. We can't read minds. ;-)
Please note that the following items will be sealed and randomized prior to distribution and cannot be offered signed nor personalized: La Muerta Sealed Mystery Envelope, La Muerta Bikini Chase Metallicard and La Muerta #1: Descent - La Santisma Muerte Chase Edition.
3. CAMPAIGN OVER-PLEDGE ADD-ONS
Many of you requested over-pledge add-ons during the Vengeance Kickstarter. If this applies to you, we have already taken care of your add-ons!
After you complete your survey questions, you'll be directed to the "ADD-ONS" section of BackerKit. If you look on the right hand side of this screen, you'll see a section called "ITEMS INCLUDED IN YOUR PLEDGE". Your over-pledge add-ons will be listed in this section alongside your other reward(s). There is no need to re-add these items in BackerKit! Please refer to the graphic below for a pictorial reference:
If for whatever reason you believe we omitted anything with your over-pledge add-ons, please contact us ASAP at email@example.com for assistance.
4. BACKERKIT ADD-ONS
After you answer your survey questions, you'll have the opportunity to purchase additional campaign items in BackerKit. This is completely optional, but keep in mind that we did add some other cool items that weren't available during the Kickstarter. :-)
If you select add-ons, BackerKit will ask for your credit/debit card info when you're done. Your card info will be kept securely on file, but your card will not be charged until survey lockdown on August 14 at 6:00PM PDT/MST. Please plan accordingly!
IMPORTANT NOTE: If you requested add-ons during the Kickstarter campaign through over-pledging, there is no need to re-add those items in BackerKit! See Section #3 (CAMPAIGN OVER-PLEDGE ADD-ONS) for details.
5. ERRORED KICKSTARTER PLEDGES
If your pledge payment failed in Kickstarter and they were unable to settle with you during the funding period, you probably noticed that Kickstarter dropped your pledge. But don't panic just yet!
Even if your pledge was dropped, you will still receive a survey from BackerKit and there will be balance due at the end. This balance due can be settled with any major credit/debit card. Your card info will be kept securely on file and will be charged during survey lockdown on August 14 at 6:00PM PDT/MST.
After survey lockdown, any unsettled balances will officially be considered dropped pledges on our end. Please contact us at firstname.lastname@example.org if you have questions about this.
6. SURVEY LOCKDOWN
In order to adhere to our production schedule, we will be locking down all survey responses on Monday, August 14 at 6:00PM PDT/MST. If you need to make changes to your survey responses and/or BackerKit add-ons, please go back into your survey and do so beforehand!
7. DID YOU MISS OUT ON THE CAMPAIGN?
If you missed out on the La Muerta #1: Vengeance Kickstarter campaign, we are now offering last-chance preorders on select campaign items for a limited time through BackerKit. This Preorder Store is open NOW and will remain open until survey lockdown on Monday, August 14 at 6:00PM PDT/MST. Here is a direct link to the Vengeance Preorder Store:
PLEASE NOTE: The Vengeance Preorder Store is intended only for those who missed the La Muerta #1: Vengeance Kickstarter campaign. If you pledged during the normal Kickstarter, you will be given an opportunity to purchase additional items in BackerKit after you answer your survey questions.
AND THAT'S ALL FOR NOW!
If anyone has any questions or concerns that are not addressed in this update, please feel free to contact us at email@example.com. Thanks again for your support, FIENDS!!!
- Nick Napalm