Frequently Asked Questions
For the Arris campaign, we are planning for shipping to start at the end of November. This means our backers can expect to see tracking sent via email or text once the order is fulfilled from our USA warehouse. Our goal is to have all Kickstarter orders fulfilled before Christmas 2020.
We are starting this campaign in February to allow for a substantial buffer for manufacturing and transit. Boundary would like to state these dates are estimates, and are in no way a guarantee for delivery by this date.
Aside from December being notoriously busy for worldwide transit and deliveries, we would also like to point out other variables that could change this timeline, such as manufacturing schedules, material and hardware delivery issues, etc.
Please also note, Boundary does not have the ability to expedite shipments for individual backer orders.
While we have worked to mitigate risks and streamline manufacturing, we do not own the companies that produce all of our products, materials, and components. For this reason, it is not possible for us to have 100% control over the timelines. With that said, we have worked hard to add in buffer times and pre order materials when possible to minimize risks.Last updated:
For orders within the United States, we will be shipping via USPS, FedEx, or UPS depending on final destination, weight, and your selection of service at checkout. Once shipped from our warehouse, an email or text will be sent immediately with tracking and package details.
Non-USA orders will be shipping with DHL INT shipping services, offering Express shipping methods. Tracking information will be sent immediately once the entire order is fulfilled.
INT orders cannot be split shipped, all items must be available for the order to ship in full.
Boundary cannot alter the value of your order, the value will be declared as the total reflected and what was paid at checkout from the web-store.Last updated:
If any of our products ever fail as a result of defects in materials or workmanship, we will repair or replace at Boundary’s discretion. We guarantee everything we make for a lifetime within normal wear and tear for the original owner.Last updated:
While all of our products are guaranteed for life, we do not offer refunds or returns on items received as Kickstarter rewards. We utilize the support from our backers from sourcing funds from the crowdfunding platform, we then use these funds to go into production to make sure this project comes to life! Once produced, we will then ship the products as a gift directly to you, the customer, as a token of our appreciation for helping us make this project a reality! WIth that said if you change your mind on the specific product you pledged for, store credit can be applied to any other Boundary product.Last updated:
During the campaign, you can easily add additional items to your pledge with our add on menu. This is located at the bottom of the page and has prices for each accessory available to add. If you would like multiple items, simply add up the total of those items and add that to your main ARRIS backpack pledge.
STASIS SLING- $79
RIFT PACK- $59
TEK CASE- $69
MK-2 LT- $65
AWB BELT- $58
HEMP CUBE S- $15
HEMP CUBE M- $20
HEMP CUBE L- $27
SR2 STRAPS (2)- $15Last updated:
ARRIS- 3.6lbs /1.63 kg
STASIS SLING- 0.95lbs / 0.37 kg
RIFT PACK- 0.5lbs / 0.22 kgLast updated:
OLIVE - 18-0515
SIENNA- 19-1245Last updated:
At campaign close, Boundary will send each customer a discount code for the total amount pledged during the campaign. The customers will be given access to a locked Kickstarter Store hosted on Boundarysupply.com where they will use the discount code and complete the order.
This is done to keep record of all orders within Boundary’s systems, and to help accurately send automated messages such as tracking once the order is fulfilled.
During this final checkout process customers can add additional accessories, finalize shipping and taxes, and input final shipping address info for the order.Last updated:
Shipping will be charged during final checkout at the Boundary Rewards website, we will not collect shipping on Kickstarter. We are finalizing our new lower rates now.
Domestic USA customers can expect average ground rates starting at $10 USD*
International customers will see average standard INT rates starting at $15-$20 USD*
*Note the above are averages based on frequently shipped to countries. Smaller or outlying countries / states may see different rates. The above rates are subject to change, we are constantly working to provide the absolute best rates, both Domestically and Internationally!
Please be aware that import duties and taxes may apply upon receipt of orders shipped outside the USA. These fees are beyond our control as they are set and controlled by Customs Authority of the destination country. It will be the customers responsibility to pay these fees if and when asked to by local authorities.
For certain shipping destinations you may be offered the option to pre-pay duties and taxes. Any methods that support pre-payment will be clearly marked at checkout. If you select this option to pre-pay, we will provide a guaranteed total amount for the order, including applicable delivery charges, duties, and taxes.
All taxes are set by the shipping destination and may vary from country to country.Last updated:
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